Fathom Reviews 251

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its ability to streamline their workflow, reduce manual note-taking, and enhance productivity during meetings. Many highlight the ease of use and seamless integration with various meeting platforms like Google Meets, Microsoft Teams, and Zoom, making it an essential tool for daily operations. The AI-powered features, such as accurate transcriptions, detailed summaries, and action item extraction, are frequently mentioned as game-changers, allowing users to stay focused and engaged in conversations. People appreciate the ability to easily review calls, search transcripts, and share insights, which saves significant time and improves follow-ups. However, some customers also noted issues with the account login process, experiencing confusion with multiple work emails or difficulties creating an account. A few other people also felt that the exit experience was not well-thought-out, specifically mentioning the lack of a bulk download feature for call recordings, which makes leaving the service impractical for users with large archives. Additionally, one reviewer expressed concern about the software's handling of meeting recordings and account permissions.

What people talk about most

User experience

Customers report a highly positive user experience, praising the platform's ease of use and intuitive design,... See more

Application

Reviewers mention positive feedback about the app, highlighting its seamless integration with calendars and... See more

Artificial intelligence

Reviewers highlight positive aspects of artificial intelligence, with many considering it one of the smartest... See more

Product

Consumers find the product to be highly positive, with many reviewers calling it the "best AI note taker" and... See more

Service

Customers consistently note positive experiences with service, highlighting its effectiveness as a meeting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've tried quite a few products to buy back some time over the years and Fathom actually did it. I'm usually in a minimum of 4 hours of meetings a day, plus the time it takes to rack my brain for note... See more

Rated 5 out of 5 stars

Fathom has worked exactly as expected from day zero. Setup was quick and easy, and it’s fully compatible with every meeting platform I use. I run it through my business 3–4 times a day, every day, and... See more

Rated 5 out of 5 stars

Fathom has drastically increased my ability to be present in calls without missing any key information. I have used it in at least a dozen different ways to help me streamline my day, double check... See more

Rated 5 out of 5 stars

Absolutely love the detail the meeting recordings go into. From an overall transcript, to the complete breakdown of the meeting from overview, key topics discussed, next steps and action points. I... See more


Company details

  1. Software Company
  2. Software Vendor

Written by the company

Fathom is a free app that instantly records, transcribes, and summarizes your Zoom, Google Meet, or Microsoft Teams meetings so you can focus on the conversation instead of taking notes. Receive accurate, actionable meeting summaries and action items moments after your meeting. Fathom uses all that information to auto-generate critical call details, and can sync them to your Salesforce, Hubspot, or Close CRM -- or use Zapier to automate your workflows!


Contact info

4.8

Excellent

TrustScore 5 out of 5

251 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Intelligent notetaker with incredible ease of use

Fathom is a really easy meeting plugin that allows me to take notes while actively participate in the session. The AI captures accurate notes, action items, and best of all, links the topics to the actual meeting video snip, allowing you to rewatch that conversation.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Notetaker that does its job

It's great with the search through the conversation (Ask Fathom feature), an app for Mac that reminds of today's meeting schedule

I wish there was an option to copy a link to a specific timestamp of the conversation though.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing new product

Fathom is the only AI enabled note taking tool that actually can understand Greek properly as well. As our business is located in Cyprus, we have meetings both in English and Greek and we couldn't find a tool to help us with note taking, until we found Fathom!
I also adore the fact that I can connect it to Hubspot and automatically all the relevant potential customer deals, contacts and relevant tasks are added with no extra hassle.
Fathom is also extremely easy to use and implement based on our company's specific privacy and security rules. Finally I found it very easy to connect to all my meeting tools, but especially the integration with Google meet is awesome and very helpful.
Fathom's support team was readily available when needed and they helped me get started very quickly.
I use Fathom in all my external meetings now (multiple meetings a day) and I found it to be an excellent helper!

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent AI Meeting Assistant, Frictionless Experience

Fathom is incredibly easy to use -- install and connect your calendar and zoom account in minutes (one time), and the product shows up one minute early. to every meeting (even offers to open my meetings for me). It takes transcripts, records videos, notes action items, and stores them in a central place. I'm no longer searching through files, wondering where I stored things, or clicking through a video to try and remember where in a two hour meeting we talked about a specific topic. Search for it in the transcript, click on the words, and jump to that point in the video. So easy to catch your team up, recall overviews, or review quick conversations.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

I’ve found it to be one of the most…

I’ve found it to be one of the most valuable tools for managing meetings and capturing insights. Before using Fathom, a lot of my time went into taking notes manually, following up on action items, and making sure key discussions weren’t lost.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Saves me so much time

What do you like best about Fathom?
I run a small company and find it hard to keep up with demand at times. Previously I would be typing as people are talking. Whilst this is a great skill, it doesn't provide the best quality of service as I am not fully concentrating on being able to reply.

Fathom has enabled me to be fully focused. I really value the tasks being auto generated on to HubSpot and having the summary sent to all attendees promptly.

I was unable to join the initial call with Fathom due to a very unwell relative but the customer support was fantastic as they supported me via email at my convienience.

We have now joined the "Team" option on Fathom.
Review collected by and hosted on G2.com.

What do you dislike about Fathom?
We haven't found anything.

A minor would be, very occasionally it gets the conversation slightly wrong as to who is speaking, however, it is 100% better than other AI tools I have previously used.
Review collected by and hosted on G2.com.

What problems is Fathom solving and how is that benefiting you?
Getting time back! As a founder of a small company, being able to save on time, when already spinning multiple plates, is incredibly valuable.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

One of the best Notetakers!

I’ve tested over five different notetakers, and in my opinion, Fathom is the clear winner. It’s highly accurate, easy to use, and provides excellent insights that go beyond just transcription. By far the most reliable solution I’ve come across. It was easy to install and it didn't take me long to learn how to use. I use it for every meeting and the insights are sent to my email a minute after the meeting has finished.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Unfathomable how INCREDIBLE Fathom is!

What I really like about Fathom is how it gives you both a clear breakdown of the transcript and a concise meeting summary. It’s so easy to use and has quickly become essential for my business when it comes to capturing accurate information from clients and candidates. I honestly can’t imagine working without it now and couldn’t recommend it highly enough.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Time saver and excellent tool

Time saver and excellent tool. Records and summarises key points and actions. Easy to use, I now use it for all internal meetings. Customer service is quick to respond. It negates the requirement to take detailed meeting minutes, as these are done automatically, and more detailed and better organised than manual note taking. It allows me to focus on chairing meetings, and dealing with the issues at hand, and not become distracted by also trying to make notes.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Fathom helped up my project management skills!

Fathom has really helped me up my project management game. The notes that are generated from recordings not only help me make sure nothing was missed, but provide helpful guidance as to what was talked about and when. The action items are gold and help all of us be accountable.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

My New Best Friend at Work 🤖

Fathom AI has quickly become an invaluable tool with the work I do with clients. I work in an accountancy practice and regularly use it to extract action items and host training sessions with clients , making it easier for them to retrieve the insights later on. The AI chat function was really impressive, as you can literally chat to your meeting and get instant hyperlinks to just the right part of the meeting (I do ramble sometimes!).

15 August 2025
Unprompted review
Rated 5 out of 5 stars

We love Fathom!!

We love Fathom! Even the free version is extremely useful; however, the Team Pro combined with Zapier for automation is amazing. Easy to use, integrate, and the AI capabilities are awesome.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service with high positive impact on our productivity

It allows us to be present with our clients at a level I have never experienced in business before, because our minds can allow itself to be creative rather than remembering things. Fathom takes care of the remembering for us, we take care of business. Getting started is super simple, and having the notetaker join our meetings is straightforward.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Quality call transcripts and meeting breakdowns

Absolutely love the detail the meeting recordings go into. From an overall transcript, to the complete breakdown of the meeting from overview, key topics discussed, next steps and action points. It summarises everything perfectly and links you to the time stamps on the recording if you need to refer back. For me it's been a bit of a game changer as i usually speed write with a pen and pad, but i can certainly save ink and any missed notes this way.

It's got good integrations with the main video call apps and also can plug into certain CRMs.
Review collected by and hosted on G2.com.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Fathom has completely transformed how I…

Fathom has completely transformed how I approach meeting notes and productivity. Its seamless integration, real-time transcription, and automatic summarization make it incredibly easy to stay focused during calls without worrying about missing key details. I love how it captures action items and highlights without any manual effort, letting me stay present in conversations. The interface is clean, the outputs are reliable, and it fits perfectly into my workflow. Absolute 10/10.

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent AI Meeting Notes

Fathom automatically detects my meeting calendar events, joins them with me, and takes excellent bullet-point notes. It captures key actions, decisions, and discussion points effortlessly. I love how easy it is to review and share the summaries afterwards – a real productivity booster!

8 August 2025
Unprompted review

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