I wanted to swap the dress I ordered online and had delivered to store for the same one on the shop floor as mine was so creased, when i opened it in the store. I felt in particular one of the assista... See more
Company replied
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See what reviewers are saying
I had ordered quite a number of items online as I was unable to visit the store in person because of ill health. I was happy with some clothes, but others weren’t suitable at all, so I phoned my local... See more
Company replied
In the Woodbridge store today and really loved it. Well laid out shop, gorgeous clothes and great air conditioning on a boiling day…..but most impressive of all were the lovely ladies working ther... See more
Company replied
Very impressed with the customer service in The Woodbridge FatFace. I bought a pair of cargo trousers online just before Christmas. Very nice but they had been sized incorrectly. The staff were very h... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 2 11 Thoroughfare, IP12 1AA, Woodbridge, Suffolk, United Kingdom
- 01394 389314
4.7
Excellent
100 reviews
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Not great customer service in store
I wanted to swap the dress I ordered online and had delivered to store for the same one on the shop floor as mine was so creased, when i opened it in the store. I felt in particular one of the assistants was actually argumentative telling me it would be fine and just to iron it. Eventually they steamed mine for me, but without them letting me know this was a big deal.
20 July 2026
Reply from FatFace - WOODBRIDGE
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
I had ordered quite a number of items…
I had ordered quite a number of items online as I was unable to visit the store in person because of ill health. I was happy with some clothes, but others weren’t suitable at all, so I phoned my local branch and was able to return my items there with no trouble for a refund. The young assistant was extremely helpful and friendly. Thank you!
1 July 2026
Reply from FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Reply from FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Friendly shop assistant
Shop person happy for me to try on clothes ordered online. Fortunately sizes as expected.
8 May 2026
Reply from FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Reply from FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff are always very helpful and…
Staff are always very helpful and friendly. Lovely quality clothes.
1 May 2026
Reply from FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Assistants very helpful
Assistants very helpful. Unwrapping bags etc and dealing with returns
6 March 2026
Reply from FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always very friendly and accommodating…
Always very friendly and accommodating nothing to much trouble
18 January 2026
Reply from FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I was able to pick up my new swimsuit 3…
I was able to pick up my new swimsuit 3 days before the date I'd been given so that was a big plus as I'd bought it for my holiday. It was also a bargain at half price and a very high quality, well-made swimsuit. I love the pink & turquoise colour combination.
6 January 2026
Reply from FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely staff
19 December 2025
Reply from FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Happy socks!
Happy socks!
I ordered some socks for my grandson to be collected from the Woodbridge store, they were not available at the expected date, but were delivered to my home, free of charge the next day. Brilliant service
17 November 2025
Reply from FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I love the shop
I love the shop, have bought a few items which are very good quality, styling excellent, bit expensive but worth it! P
11 October 2025
Reply from FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great quality, easy free delivery and friendly service from FatFace
Great quality and service from FatFace! I was hunting for a cream T-shirt and came across this pyjama top (officially!) in the sale. I ordered online, collected in store for free, tried it on while there (just in case) and was so pleased with it. The fit is true to size, it’s lovely quality fabric, with frill and gather detail and makes a beautiful top.
13 September 2025
Reply from FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very helpful staff
21 August 2025
Reply from FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
On line
I ordered on line and picked up in store. The ladies were friendly and efficient, with me and other customers in store.
16 August 2025
Reply from FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Shop staff helpful and friendly
Shop staff helpful and friendly, sadly trainers ordered came up small so returned immediately in shop without any problems. More than happy with excellent service, thank you
14 August 2025
Reply from FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered in the afternoon and was able…
Ordered in the afternoon and was able to pick up at my local store the next day.
Staff are always lovely and helpful.
8 August 2025
Reply from FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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