I always find the layout of the shop good, your clothes are a true size fit for me, I find the staff helpful
Company replied

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I always find the layout of the shop good, your clothes are a true size fit for me, I find the staff helpful
Company replied
The staff are so helpful and friendly at the Bowness store. They provided some useful tips for when I brought a Christmas jumper and even recommended me to go ‘tall’ because I’m over 6ft! They also en... See more
Company replied
Today, whilst on my 2nd visit to Bowness this year, I visited FatFace again. Emily & Zoe were so welcoming and extremely helpful in assisting me with what I was looking for. I really dont like shopp... See more
Company replied
Visited the store in Bowness recently and purchased a couple of items, I’d left the bag in a park and someone returned it to the store I just rang on the off chance it may have been handed in, it w... See more
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
FatFace Ash Street, LA23 3EB, Bowness�on�Windermere, Cumbria, United Kingdom
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I always find the layout of the shop good, your clothes are a true size fit for me, I find the staff helpful

Reply from FatFace - WINDERMERE
Always great styles and quality clothing. The staff at the Windermere shop are always extremely pleasant and helpful.

Reply from FatFace - WINDERMERE
Today, whilst on my 2nd visit to Bowness this year, I visited FatFace again.
Emily & Zoe were so welcoming and extremely helpful in assisting me with what I was looking for. I really dont like shopping but they made the whole experience just fabulous.
Thank you Emily & Zoe

Reply from FatFace - WINDERMERE
Brilliant experience in the Windermere shop on Saturday afternoon. I was after a men’s hoodie & ladies cap and the ladies working in the store were extra helpful and so lovely to me - such a lovely shopping experience! Thank you, Zoe & Emily for all of your help! X

Reply from FatFace - WINDERMERE
We stayed inBowness on Windermere 11th July 2025. No visit is complete without a browse at one of our favourite shops FatFace. Emily &Maisy we’re so welcoming nothing was too much trouble. My husband bought a shirt which he wanted to wear straight away as he loved it so much but the collar was a little crumpled. Emily immediately offered to whip it upstairs and steam it . I also bought a lovely summer skirt. First class service with a smile they made our day. Be proud of yourselves Emily & Maisy you left a lasting impression on us and we will be back. The store is also beautifully presented. It is clear Emily & Maisy take great pride in the store and customer satisfaction going above and beyond.
Barbara &John

Reply from FatFace - WINDERMERE
We recently visited Windermere shop, Leon and Zoe gave excellent customer service and extra shout out the dogs loved their treats.

Reply from FatFace - WINDERMERE
Friendly and helpful staff. Well set out displays with good choice of styles and colours, for women in particular. Important to have a shop like this in the village.

Reply from FatFace - WINDERMERE
Just been into Fat Face Bowness and purchased a Sussex Heritage Coat in brown cotton with a lovely check lining, a beautiful country style. Staff were so friendly and helpful, we’ll be visiting again soon.

Reply from FatFace - WINDERMERE
Fat Face items are such great quality materials and finish every time.
Staff are always helpful and kind.

Reply from FatFace - WINDERMERE
Amazing shop! Such kind staff who went out of their way to help us.
Thankyou Zoe and Leon! You made our day!
❤️

Reply from FatFace - WINDERMERE
Customer service is excellent.All clothing is of good quality and love the special details the garments have.

Reply from FatFace - WINDERMERE
Great customer service and very helpful. I was in looking for an item my mam had previously seen and Leon helped me check the store and surrounding stores to find the scarf I wanted. Thankyou!

Reply from FatFace - WINDERMERE

Reply from FatFace - WINDERMERE
Great service and great products. Our salesperson, Leon, was very helpful and attentive to our needs. We enjoyed the experience.

Reply from FatFace - WINDERMERE
Always friendly helpful service from this shop, the manager remembers my name and makes shopping a pleasant experience- thank you

Reply from FatFace - WINDERMERE
The team are welcoming, friendly and very helpful indeed. It's a stand out level of customer interaction and care. The shop is always well laid out using limited space well

Reply from FatFace - WINDERMERE
Great experience, Emily was really friendly and helpful. Always a pleasure to visit the Windermere store! Made my dog feel very welcome too 😊

Reply from FatFace - WINDERMERE
There was multiple choice of shirts the staff were brilliant

Reply from FatFace - WINDERMERE
The staff are so helpful and friendly at the Bowness store. They provided some useful tips for when I brought a Christmas jumper and even recommended me to go ‘tall’ because I’m over 6ft! They also ensured my shoes I ordered online fitted properly and ensured we got all our shopping secured and protected as it was snowing. Overall, such brilliant service from the team there. Thank you so much.

Reply from FatFace - WINDERMERE
Super quality Cardi..arrived at store quickly . Collected and I bought another. Bowness a great store.

Reply from FatFace - WINDERMERE
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