I ordered online to click & collect. I actually saw the item in store then bought two sizes to see what fit, online Online experience straight forward & I was updated frequently. Collecting from s... See more
Company replied
Location
Switch locationUnit 11/12 The Balcony, Waterloo Station, SE1 7LY London, London, GB
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See what reviewers are saying
Genuine and heartwarming encounter with a lovely girl named Amber, She couldn’t do enough to help me 🙂 even when dealing with multiple customers, she still thought to check in with me. It’s staff lik... See more
Company replied
I rushed into the store needed some shoes as I had stupidly left my trainers at home and, after a fancy event, only had heels to go to a concert- I would not have survived the night!! Then the wonde... See more
Company replied
I received clear communication about my delivery and reminders to come and collect my package. The staff at Fatface were accommodating when I couldn't find the barcode which was in one of the emails I... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 11/12 The Balcony, Waterloo Station, SE1 7LY, London, London, United Kingdom
- 020 7620 3044
4.8
Excellent
119 reviews
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May use AI-assist with repliesRead more
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Ordered with ease
Ordered with ease, I was kept updated on delivery and collection was very efficient and straightforward
21 September 2026
Reply from FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great store, great staff and great sale!
15 September 2026
Reply from FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly staff and punctual delivery to…
Friendly staff and punctual delivery to store
1 September 2026
Reply from FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely skirt and very helpful staff at…
Lovely skirt and very helpful staff at Fatface Waterloo - thank you! ☺️
3 September 2026
Reply from FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Returning customer.
Returning customer.
Always an easy and smooth experience and great staff at the Waterloo store.
23 June 2026
Reply from FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always great products well made and fit…
Always great products well made and fit me well. I trust FatFace for quality.
17 July 2026
Reply from FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good service
I submitted my order and it was available to collect from the Waterloo store within 24 hours. Staff were helpful and efficient when I came to collect my order.
The items I ordered are good quality and fitted well. I was very pleased all around with the service I received.
3 July 2026
Reply from FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good service
I received clear communication about my delivery and reminders to come and collect my package. The staff at Fatface were accommodating when I couldn't find the barcode which was in one of the emails I had received. Very happy with my purchase!
29 June 2026
Reply from FatFace - WATERLOO 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly staff at waterloo
6 June 2026
Reply from FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Spur of the moment purchase
Picked up some new socks taking advantage of the 3 for 2 offer. Conveniently located at Waterloo station.
20 May 2026
Unprompted review
Reply from FatFace - WATERLOO 2
Hello! Thank you for taking the time to leave your review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Very pleasant shopping at this store
Very pleasant shopping at this store, every thing is laid out nicely and the staff are very friendly. Fatface need more stores in London.
11 May 2026
Reply from FatFace - WATERLOO 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Lovely trousers
Lovely trousers , beautiful colour , fits / sizing great .
Staff at Fatface shop in Waterloo , London are all helpful and professional in their interactions .
26 April 2026
Reply from FatFace - WATERLOO 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
All good everything arrived on time and…
All good everything arrived on time and I collected from Waterloo station
24 March 2026
Reply from FatFace - WATERLOO 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service to receive at Waterloo station
I ordered a lovely dress online and got it delivered to the branch at Waterloo Station, where I have sometimes shopped in person. The member of staff was very nice, and I could try it on to be sure it fitted me before taking it home. Thank you for the service!
20 March 2026
Reply from FatFace - WATERLOO 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM
Reply from FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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