I like that there is a regular turnaround of styles and stock. It is expensive but there are good sales and the quality is good. There is a good variety every season. I would like to give a shout-ou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Faye from fat face in wantage is always really helpful smiling and nothing is too much. My husband finds it hard to find jeans/ trousers that fit him. Faye found some out the back and sourced another... See more
Company replied
Already had the duvet and pillow cases and was pleased to see the coordinating fitted sheet and pillow cases too. Ordering was easy as was collection from my local store.
Company replied
Order process was as easy as usual, and normal email communications advised order placed and shipped to store. However, no email arrived advising item delivered to my local store. Then I got an email... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
8 Market Place, OX12 8AB, Wantage, Oxfordshire, United Kingdom
- 01235 771973
4.8
Excellent
87 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Refund Wantage Store
Assistant Manager in need of training unsure how to process a valid click and collect return - insisted on using the online order date to calculate 15 day refund policy despite customer attempts to explain. Very embarrassing and frustrating to suggest I ‘go to another store’ which I did where refund was processed with courtesy and professionalism.
23 May 2023
Reply from FatFace - WANTAGE
Good afternoon, Gillian
Thank you for taking the time to leave us your review and I can see that you have contacted us at customer services and my colleagues have logged your feedback.
All I can do is sincerely apologise, and if there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. JB
Reply from FatFace - WANTAGE
Hi Ali
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Super staff
Friendly polite staff who were very helpful in sorting out my exchanges and a new order, nothing is too much trouble for them.
20 April 2023
Reply from FatFace - WANTAGE
Good afternoon, Lorrayne
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Wantage store.
Take care, JB
Great value well made products and…
Great value well made products and friendly helpful staff
17 January 2023
Reply from FatFace - WANTAGE
Hi Helen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent choice in the sale and…
Excellent choice in the sale and excellent service.
17 October 2022
Unprompted review
Reply from FatFace - WANTAGE
Hi Patricia, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fatface Wantage staff are so amazing and helpful always!!
My mum and I attended Fatface Wantage. I often visit this store and the staff are always so helpful. Today, Fiona served us and she could not be more helpful, welcoming and chatty. She is truly an asset to the store and the Fatface company. We also heard that in the new year that this branch in Wantage might be closing down which is terrible news and would be such a shame to lose in the town centre :( let's hope it can stay....
12 September 2022
Unprompted review
Reply from FatFace - WANTAGE
Good morning, Thank you so much for your review and kind words. We hope you continue to enjoy shopping with us. Take care, - ES
High quality clothing
High quality clothing. Unfortunately they didn't fit me too well so I took them back to my local store where I experienced an excellent and friendly service.
28 August 2022
Reply from FatFace - WANTAGE
Good afternoon, Mrs M
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Wantage store.
Take care, JB
Wantage FatFace - please keep it open!
Just picked up a beautiful summer dress in Wantage FatFace. Why oh why is this store closing? Great staff, lovely clothes and always seems busy. I’m always popping in to pick up something for me or the family. Please don’t close this store!
14 August 2022
Unprompted review
Reply from FatFace - WANTAGE
Good Afternoon Sarah
Thank you for your review.
I am so pleased to hear that you are pleased with your new Dress. I am sorry to hear about your nearest store, please be assured that I have passed this onto the appropriate department for future consideration.
EP
Reply from FatFace - WANTAGE
Hi Tony
Thank you for your review on the Wantage store - this is really wonderful to hear and this will be passed onto the store team! Thank you, LE
Excellent service
29 May 2022
Reply from FatFace - WANTAGE
Good Afternoon Caroline,
Thank you for taking the time to post a review. I am happy to hear you found the service we provided excellent. Have a good rest of your weekend -KC
Very happy with order
My order arrived quicker than expected, all items were high quality and were true to size
28 May 2022
Reply from FatFace - WANTAGE
Good Morning Rachel,
Thank you for your 5 star review. I am glad to hear you are happy with your purchase. We look forward to your future custom with us. Have a lovely rest of your weekend! -KC
Have bought many things from fat face…
Have bought many things from fat face and as always so impressed with the quality will be buying from them again soon. Xxxxx
28 February 2022
Reply from FatFace - WANTAGE
Hi Sheila,
Thank you for your 5* review. Have a great day. Many thanks-AB.
Reply from FatFace - WANTAGE
Good Morning, It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items! LM
The two staff members at Wantage branch…
The two staff members at Wantage branch of Fatface are great, nothing is too much trouble and they helped me with a problem that quite frankly customer services didn't!! They restored my faith in Fatface and 5 star staff....Well done Wantage
14 December 2021
Unprompted review
Reply from FatFace - WANTAGE
Hello Tracey,
Thank you for your 5* review.
I am so pleased to hear you received great service in our Wantage branch. It's great they were able to resolve your query.
I am very sorry we were not able to sort this for you sooner.
Have a great day,
Take care, CT
From a happy customer.
The items arrived when promised ad both fitted well. I am very happy with them.
30 November 2021
Reply from FatFace - WANTAGE
Hi Brian,
Thank you for leaving us your 5 star review.
I am so pleased to hear that your order arrived quickly and that you are happy with your items. We hope you continue to enjoy your shopping experience with us.
Have a great day!
Thanks again, JH
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.