Happy with my purchases-Taunton store could be better. I bought in the Sale (full price too much for me),2 V neck linen blend shirt sleeve tops, 1 in bright pink & the other with the ‘Starfish’ blue &... See more
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See what reviewers are saying
The Taunton branch staff that served us we excellent. Very customer focused, professional and friendly and polite. Tansel was extremely helpful with her product knowledge and even upsold! Well done.... See more
Company replied
Delivery to store was quick, however sizes on faux fur jackets was very big even though I ordered smaller size on brown one. Disappointed I could no longer get a smaller size in Teal faux fur, good qu... See more
Company replied
I've loved fatface Taunton for many years. The staff are always so friendly. Good selection of clothes. Which are always fantastic quality. I've had items from here that are over 20 years old!
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit A 1/3 North Street, TA1 1LH, Taunton, Cornwall, United Kingdom
- 01823 332917
4.8
Excellent
205 reviews
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Only 1 star as I haven’t received the…
Only 1 star as I haven’t received the item yet!! Supposed to be delivered to the Taunton store on the 2nd December but not there yet. Today is the 7th and you have sent me a review.
Not good Fatface!!!!
7 December 2024
Reply from FatFace - TAUNTON 2
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
It’s asking me to review an item I…
It’s asking me to review an item I haven’t received yet! Still waiting
7 December 2024
Reply from FatFace - TAUNTON 2
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
I wasn't asked to give a trust pilot…
I wasn't asked to give a trust pilot review today but I'm doing so because the customer service in your Taunton store, blew me away!
I thought I was being an annoying customer but the member of staff that served me, made me feel like I had a personal shopper!
Nothing was too much, and I appreciate this lady's customer service skills. I don't know whether to thank Fatface or if this is the norm for this employee/store.
Amazing, thank you 😊
The lady in question was called Fiona. More Fionas needed!
28 November 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Good afternoon David
Thank you so much for your lovely review after your visit to Taunton. It sounds like Fiona ticked all the boxes, and I'm so pleased to hear that you had such a wonderful time in store. I will make sure that this message is passed to Fiona.
Take care, LE
Visited the Taunton store today
Visited the Taunton store today. Suzi and Ben helped me with two pairs of jeans.They had to order them for me as I needed a size 6 which is not stocked in store. Had them delivered to my home address very pleased with them, they were both so helpful and friendly will be going back to the store very soon :-) Tracy
24 September 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hi Tracy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I visited the Taunton store today
I visited the Taunton store today. Alison and Fiona went over and above to help me find the perfect dress. I also bought a shirt and jeans and they suggested other options online. Very pleased with my purchase. Thank you ladies for being so welcoming, friendly and helpful. I will be back.
19 September 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Good afternoon,
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Taunton store - this is great to hear. Take care, LE
So easy for me to go collect my stuff…
So easy for me to go collect my stuff from the local Taunton Branch. Saves on postage too!
21 August 2024
Reply from FatFace - TAUNTON 2
Hello Martin
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I found what I like ,my husband and my…
I found what I like ,my husband and my son .
I like quality of the materials used.
12 August 2024
Reply from FatFace - TAUNTON 2
Hello Valerija
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - TAUNTON 2
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care,
EP
Reply from FatFace - TAUNTON 2
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
In Store Quality Customer Care
Today, I visited the Taunton Store to ask if I could return some items because they were faulty. I was assisted by Suzi & Jane who were very helpful and welcoming and without a quibble they fully refunded my purchase cost. I wanted to exchange the items but sadly, they are at this time out of stock. I will re-purchase as soon as they become available. I’m grateful for the quality customer care I received today. Fatface Great Brand and Taunton is a Highly Recommended Store.
Thank You 😊
10 July 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hello Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I just wanted to say that the staff in…
I just wanted to say that the staff in this store, in particular Fiona are so lovely and friendly. I popped in for a browse and they were all so helpful in assisting me.
8 July 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Taunton store 5 stars!
Popped into the Taunton store today and would like to say I was greeted by smiles and friendliness! Not something that happens much in retail ;)
The lady on the till was Fiona and she was really chatty and smiley but so were the other 2 members of staff. Unfortunately I didn't get their names. Hopefully someone will know, due to the date.
Literally the warmest welcome of any shop I've been in today.
Thank you Fatface!
8 July 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hello David
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - TAUNTON 2
Hello Richard
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love visiting the Taunton store
I love visiting the Taunton store, it always feels like a personal experience. All the staff are lovely and always really cheerful.
I was served by Fiona this time and she spent time with me, going through all the shorts, finding ones that I like. Nothing was too difficult and I loved how bubbly she was.
It’s honestly a pleasure to visit the Taunton store.
4 July 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Fantastic service, great shopping experience
Visited Fat Face Taunton today, Ben & Susie the assistants were so helpful & gave me honest advice on what suited my shape. So patient, easy going & I will definitely be shopping there again…..
5 July 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Service with a smile
Service with a smile, thank you Fiona for helping me find what I needed for a birthday party. Super customer services, great advice I shall return
2 July 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Good afternoon, Kate.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Taunton store.
Take care, JB
Taunton, great service and products.
I was browsing your Taunton branch this week where i was approached by Fiona. She was extremely friendly and knowledgeable about the products and sizes.
I will visit again due to the great products and service.
2 July 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Good afternoon, John.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Taunton store.
Take care, JB
Ben and Fiona served me today
Ben and Fiona served me today. They are both lovely and have good customer and I will alwys recommend them to any clients to purchase from fatface or any other thing in the future.
4 July 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Good afternoon, Abayomi.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Taunton store.
Take care, JB
Reply from FatFace - TAUNTON 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new order and that you find the items to be of good quality. I hope you continue to enjoy our products as much as we do.
All the best, MM
Great service
A really great pair of chinos, and really great service ordering online and having them delivered to my local store.
17 June 2024
Reply from FatFace - TAUNTON 2
Good Morning,
Thank you for your 5* review.
It is great to hear you are pleased with the service you have received and the quality of our items. We look forward to welcoming you back soon!
Have a good day!
Take care, ED
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