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FatFace - SIDMOUTH Reviews 136

TrustScore 5 out of 5

4.8

4/5 Fore Street, EX108AJ Sidmouth, Devon, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Helpful friendly staff (Sidmouth branch) had to order two item sizes for me, quick delivery. Quick refund on the size not needed. In fact ended up buying another item. Nice quality products which refl... See more

Company replied

Rated 4 out of 5 stars

After visiting Sidmouth FatFace for the first time I was really pleased with how open and clean the shop appeared and the lay out everything was so easy to shop. The girl who served me was called Bet... See more

Company replied

Rated 5 out of 5 stars

Sidmouth store is a high street gem! Wonderfully friendly staff who know their stuff and know how to make you feel special and safe! Jennie guided me to the right sizes, to great colour combinations,... See more

Company replied

Rated 5 out of 5 stars

Visited Fatface Sidmouth and Vicky was most helpful supporting myself and my husband to navigate the longer length summer chino shorts my husband prefers. Vicky was also able to point out the sele... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 4/5 Fore Street, EX108AJ, Sidmouth, Devon, United Kingdom

  • 01395 578662

4.8

Excellent

TrustScore 5 out of 5

136 reviews

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Rated 5 out of 5 stars

Great service & customer kindness as…

Great service & customer kindness as always.

3 June 2026
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Reply from FatFace - SIDMOUTH

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Helpful friendly staff (Sidmouth…

Helpful friendly staff (Sidmouth branch) had to order two item sizes for me, quick delivery. Quick refund on the size not needed. In fact ended up buying another item. Nice quality products which reflects in the price.

28 May 2026
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Reply from FatFace - SIDMOUTH

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Still my favourite clothing range even…

Still my favourite clothing range even though I’m now 70, stylish but comfortable.

24 April 2026
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Reply from FatFace - SIDMOUTH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Nice jeans

Nice jeans. I wish the long length jeans were available in store rather than only online but otherwise happy.

18 October 2025
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Reply from FatFace - SIDMOUTH

Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE

Rated 5 out of 5 stars

Great!!

Brilliant- straightforward and convenient- lovely staff

3 January 2026
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Reply from FatFace - SIDMOUTH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Prompt delivery to shop

Prompt delivery to shop. Good quality product.

4 December 2025
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Reply from FatFace - SIDMOUTH

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 5 out of 5 stars

Great handbag

Great handbag. Delivery perfect. Staff very nice as always.

8 December 2025
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Reply from FatFace - SIDMOUTH

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 3 out of 5 stars

Orders delayed and although I was…

Orders delayed and although I was informed it became tricky to pick up . Staff at the local store are delightful as always

27 October 2025
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Reply from FatFace - SIDMOUTH

Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE

Rated 5 out of 5 stars

extremely efficient all round

extremely efficient all round - many thanks

30 October 2025
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Reply from FatFace - SIDMOUTH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

My favourite shopping experience

The store is always well presented with new items every week to browse. The staff are always friendly and super helpful. Thank you Jennie, Helen and Ellie

29 October 2025
Unprompted review
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Reply from FatFace - SIDMOUTH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Collections and returns are always so…

Collections and returns are always so easy at Fatface. The staff are always very cheerful and very helpful. The whole shopping experience whether on line with collection or shopping in store is always very pleasant

18 October 2025
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Reply from FatFace - SIDMOUTH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Shopping made easy by ordering on line…

Shopping made easy by ordering on line and collecting in store.

15 October 2025
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Reply from FatFace - SIDMOUTH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service, friendly & helpful

Great service by Erin in Sidmouth Fat Face. Erin was friendly, helpful by looking stock up on the web site & made the shopping experience a pleasure. Great service makes a massive difference. Left with 3 purchases!

4 October 2025
Unprompted review
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Reply from FatFace - SIDMOUTH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Erin from Fatface Sidmouth was so…

Erin from Fatface Sidmouth was so helpful and delivered excellent customer service - thank you

27 September 2025
Unprompted review
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Reply from FatFace - SIDMOUTH

Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.

All the best, LE

Rated 5 out of 5 stars

Just excellent 👍

5 September 2025
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Reply from FatFace - SIDMOUTH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Team Sidmouth

Can I just say the Team at Sidmouth FatFace are amazing, with a very special mention to Cheryl! We were down for the folk festival and always pop in, she was extremely helpful in finding a solution to our problem, and helped us find exactly what we needed, so we bought even more! (What Cheryl doesn't know is she was exceedingly helpful last year too!) The clothes are exactly my style and the quality and fit are excellent! Thank you Team Sidmouth!!

4 August 2025
Unprompted review
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Reply from FatFace - SIDMOUTH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Never shopped with them before

Never shopped with them before , easy ordering so quick delivery for pick up , and efficient and lovely staff who dealt with the order quickly

28 August 2025
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Reply from FatFace - SIDMOUTH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fab colour combination

One of the reasons I enjoy shopping in Fatface is the colour combinations and the quality of the fabrics. They also do an Environmental line which I particularly like. I experienced excellent customer service in the store and the staff were very friendly. They sell my size which is a 6, but the only drawback is they don't sell petite dresses , trousers or skirts so for me as a petite 4ft 10 they are out of proportion.

17 August 2025
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Reply from FatFace - SIDMOUTH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

From store to online…

Saw the clothes I wanted in the store and loved the quality of the material used. Noted them for future purchase and the goods arrived as ordered and on the day required.

12 August 2025
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Reply from FatFace - SIDMOUTH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great fatface shop

Went to shop when on holiday in Sidmouth,great choice of mens clothes as always when you visit coastal Fatface shops, much better than ours in Bristol,all the staff were friendly and helpful, thanks to Jennie who served me too ,very helpful

4 August 2025
Unprompted review
FatFace - SIDMOUTH logo

Reply from FatFace - SIDMOUTH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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