Very helpful and fun. Nothing was too much trouble. We found shirts that were just right for my husband and our friend. We re on holidays from Irleland with our dear friends Jan nd Bob. Th... See more
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See what reviewers are saying
Saffron Walden Fat Face are wonderful! I needed a very specific T shirt for a Christmas present. The women at Saffron Walden were brilliant; they found me the perfect T shirt... but didn't have the... See more
Company replied
I rang customer service about an instore order that did not arrive when it was supposed to (in time for my holiday). I wanted a refund and the store where I placed my order was a very long way from t... See more
Company replied
Contacting the manager who has kindly agreed to put aside a coat which I'll collect on sat 20th. Excellent customer service. I would have given 5 stars but when I originally tried on the coat it had m... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
3 Market Street, CB10 1HZ, Saffron�Walden, Essex, United Kingdom
- 01799 510982
4.8
Excellent
107 reviews
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Very helpful and fun.
Very helpful and fun.
Nothing was too much trouble.
We found shirts that were just right for my husband and our friend.
We re on holidays from Irleland with our dear friends Jan nd Bob. This is our second time to purchase items in your excellent store.
We ll b back again next year.
Special thankyou Mandy and your colleagues.
Patricia & David.
Keep up the good work and the laughter ...we ll b back 4more.
28 September 2026
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly, efficient staff
Friendly, efficent member of staff. Very happy with the quality of the sale items purchased.
7 September 2026
Reply from FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always great quality prompt delivery…
Always great quality prompt delivery and if necessary easy returns
20 September 2026
Reply from FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A good shacket for Autumn
A quality garment , delivered for collection with no delay .
16 September 2026
Reply from FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fatface Sale Time
I called in as there was a sale on. I've always liked the quality of Fatface clothing and to get a few shirts for half price was a bonus.
21 August 2026
Reply from FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful store staff
I needed to change the size of a sweater and a replacement was ordered on the shop and arrived quickly. Thd staff on Saffron Walden are great. My bisbsnd and I have many fat face items.
24 August 2026
Reply from FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Outstanding
From start to finish, ordering and delivery was flawless, I love the quality, and the sizing is just perfect 👌 I also visited my local store, the ladies just can't do enough for you, the store is set out nicely, it's always a pleasure to visit
9 August 2026
Reply from FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Customer service experience
I rang customer service about an instore order that did not arrive when it was supposed to (in time for my holiday). I wanted a refund and the store where I placed my order was a very long way from the delivery store near me. Carl listened, outlined options and rang various stores to ask questions about my experience. He called me back 3 times when he said he would and finally advised that he could refund my payment over the phone. Top service!
22 July 2026
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quick and efficient
19 July 2026
Reply from FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I love Fat Face
I love Fat Face. The clothes are wonderful, they fit and wash beautifully. Your staff are lovely too
5 July 2026
Reply from FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I love the bag I bought
I love the bag I bought, perfect size, lots of zip pockets, reasonably priced
7 June 2026
Reply from FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I finally found the style of jacket I…
I finally found the style of jacket I was looking for.
19 May 2026
Reply from FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love the Fat Face brand.
Love the Fat Face brand.
A happy vibe welcomes me in the Saffron Walden branch. The staff here are always so friendly and helpful. They genuinely give good customer service and offer to order if sizes are unavailable in store.
The shop is well merchandised and the quality is great.
Ordering service is easy and quick and I like the option to collect from my local store.
19 May 2026
Reply from FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Cheerful and helpful assistants
Cheerful and helpful assistants , good sized dressing rooms and lovely clothes to try on .
8 May 2026
Reply from FatFace - SAFFRON WALDEN
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Speedy delivery
Speedy delivery, good quality products, really helpful and lovely staff instore.
24 April 2026
Reply from FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service
Returned an item to store, great service, completed quickly no problems
26 March 2026
Reply from FatFace - SAFFRON WALDEN
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
This shop is very welcoming
This shop is very welcoming, full of character and the staff are super friendly. We spent a while shopping there and both Gunes and Gemma were very helpful. It's a smaller, more personal experience than other locations... Happy to recommend.
20 March 2026
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM
Very interesting and different design…
Very interesting and different design of clothes, ordered on line, but picked up from shop, efficient and good for environment- also good for keeping proper shops
18 March 2026
Reply from FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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