I like shopping at Fat Face because the clothes look good and are comfortable. The materials feel nice, too. The prices are reasonable. And, the staff are always friendly and super helpful.
Company replied

Unit B1 Southwalk, Rushden Lakes, NN10 6FH Rushden�Lakes, Northamptonshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I like shopping at Fat Face because the clothes look good and are comfortable. The materials feel nice, too. The prices are reasonable. And, the staff are always friendly and super helpful.
Company replied
Although the overall shopping experience was really good I was disappointed with the style and quality of two of the items I ordered. One dress was far too full in the skirt, made me look huge ( si... See more
Company replied
I've never had a problem with anything I've bought including the duvet set. However...last month I bought artwork pack of white and blue shirts...in large. Unfortunately they appear to be a bit tigh... See more
Company replied
Ordered very easily online. Next day collection from local shop. Great customer service. Both items too big so returned them and local shop reordered in correct size. Again very friendly service... See more
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Unit B1 Southwalk, Rushden Lakes, NN10 6FH, Rushden�Lakes, Northamptonshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've never had a problem with anything I've bought including the duvet set. However...last month I bought artwork pack of white and blue shirts...in large. Unfortunately they appear to be a bit tight across the chest and arms..everything else I've bought in L has been fine...oh...by the way...i haven't put weight on...

Reply from FatFace - RUSHDEN LAKES
I like shopping at Fat Face because the clothes look good and are comfortable. The materials feel nice, too. The prices are reasonable. And, the staff are always friendly and super helpful.

Reply from FatFace - RUSHDEN LAKES

Reply from FatFace - RUSHDEN LAKES
Often find something nice here, the staff are always friendly and helpful. Great shop Thank you

Reply from FatFace - RUSHDEN LAKES
Help from Christine.
Understood I had big feet.
Broad shoulders from weight training!!
Gave me honest feedback and advice.
Managed to get a nice outfit.
Well done fat face on understanding all women are not skinny.
Some women are muscular!!!
One size does not fit all
Thanks again

Reply from FatFace - RUSHDEN LAKES
Very helpful staff and good products even though they were making alterations to the product layout nothing to much trouble

Reply from FatFace - RUSHDEN LAKES
Wonderful staff in Rushton Lakes store very kind and helpful.

Reply from FatFace - RUSHDEN LAKES

Reply from FatFace - RUSHDEN LAKES
I love FatFace and have used it for years. Staff are always cheerful and so helpful. Prices are good and the quality of the garments excellent along with choice of clothing and accessories. They are happy to check for stock in other shops and their shop floor is always clean and tidy.

Reply from FatFace - RUSHDEN LAKES
Ordered very easily online. Next day collection from local shop. Great customer service.
Both items too big so returned them and local shop reordered in correct size. Again very friendly service and easy process.
Delighted with purchases, process and staff! Thank you to staff at Rushden Lakes.

Reply from FatFace - RUSHDEN LAKES

Reply from FatFace - RUSHDEN LAKES
Brilliant staff at the Rushden Lakes store.
Love visiting the store

Reply from FatFace - RUSHDEN LAKES
Simple pick up and one item returned very simple process

Reply from FatFace - RUSHDEN LAKES
I ordered my new chinos on Saturday asked for them to be delivered to Next store on Tuesday. So I saved 4.95 on delivery. I received a message to say that they were in store on Monday. I collected them on Tuesday entered my order id . My order was found within 5 minutes. I tried them on when I got home. They fit perfect and the quality is excellent. Very pleased 😁

Reply from FatFace - RUSHDEN LAKES

Reply from FatFace - RUSHDEN LAKES
I have ordered online and bought in store at Fat Face and apart from finding amazing clothes and accessories for my husband and myself, we have always found the staff extremely friendly and helpful. The store is always very well laid out and welcoming. One of my favourite places for quality clothing.

Reply from FatFace - RUSHDEN LAKES
Visited Fatface in rushden lakes, saw a beautiful dress,but needed a different size,asked at the desk if it was possible to check if they could find the size needed,the lady who's name was Emily,was extremely helpful nothing was any trouble, really impressed, definitely visit this shop again,she is a credit to the store.

Reply from FatFace - RUSHDEN LAKES

Reply from FatFace - RUSHDEN LAKES
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.