Bought some items online but had to return one t-shirt due to sizing. Found person working there (Saturday 15 April) extremely helpful. Because of the sale on many items ending up getting multiple i... See more
Company replied
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The salesman, and I don't recall his name, (he's the Mystic store manager), went way out of his way to help find the correct size article at another store and have it shipped directly to us. This ena... See more
Company replied
Didn’t have sweater in stock but ordered it for me and received in fewer e than 5 days
Company replied
The customer service is excellent- really great salespeople- very helpful and service focused- thank you.
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
37 Broadway, CT 06511, New Haven, Connecticut, United States
- 203 553 3141
4.1
Great
6 reviews
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Bought some items online but had to…
Bought some items online but had to return one t-shirt due to sizing. Found person working there (Saturday 15 April) extremely helpful. Because of the sale on many items ending up getting multiple items. Its always great to high quality at a value price, but add in terrific service gets a 5 star. Just a little upset that I understand the New Haven store will not be around for long. That means more online shopping, or a long drive.
13 April 2023
Reply from FatFace - NEW HAVEN CT
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
The salesman
The salesman, and I don't recall his name, (he's the Mystic store manager), went way out of his way to help find the correct size article at another store and have it shipped directly to us. This enabled us to walk out with three sweater purchases rather than just one. He could not have been nicer or more helpful.
12 December 2022
Unprompted review
Reply from FatFace - NEW HAVEN CT
Good afternoon, Robert
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our New Haven store.
Take care, JB
Didn’t have sweater in stock but…
Didn’t have sweater in stock but ordered it for me and received in fewer e than 5 days
25 November 2022
Reply from FatFace - NEW HAVEN CT
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Take care, EP
The customer service is excellent-…
The customer service is excellent- really great salespeople- very helpful and service focused- thank you.
30 October 2022
Unprompted review
Reply from FatFace - NEW HAVEN CT
Good Morning Anna
Thank you for your email,
I am so pleased to hear of your recent experience in our New Haven store. Please be assured that I will pass this onto the crew members involved.
EP
Reply from FatFace - NEW HAVEN CT
Hello Linda,
Thank you for your 5 star review.
I am so pleased to hear that your happy with your new clothes.
Have a lovely day!
Take care, CT
Have always found FatFace helpful and…
Have always found FatFace helpful and efficient and I have loved my purchases
27 November 2021
Reply from FatFace - NEW HAVEN CT
Good morning Patricia,
I am so happy to read what a positive experience with us. I will be sure to pass this on to the wonderful team.
I hope you have a wonderful day! DW:)
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