A great Customer experience, primarily due to the very friendly and helpful staff member who assisted me. The products purchased were of the normal high standard although the pricing is quite high com... See more
Company replied
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See what reviewers are saying
not impressed. usually staff are very helpful. young looking girl with brown n blonde hair just stood behind cash desk too busy chugging her drink /stuffing her face to bother about customers. used... See more
Company replied
I ordered some fluffy socks online, selecting in store collection. This was a first for me, the store collection option bit. I am well versed in the ordering of socks. I received an email, notifying... See more
Company replied
I love Fatface, a lot of my wardrobe is from there. In fact, most days I’m wearing at least one item of Fatface clothing! I recently bought one of the fur coats in the sale and it’s so beautiful, I lo... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
1/3 Mill Street, SK11 6NA, Macclesfield, Cheshire, United Kingdom
- 01625 422307
4.6
Excellent
157 reviews
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Reply from FatFace - MACCLESFIELD
Hi Dianne, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Amazing friendly knowledgeable staff
Amazing friendly knowledgeable staff, always happy to help along with making great suggestions for coordinating colours and styles. A well managed professional team, always a pleasure to shop where you are made to feel welcome.
18 August 2022
Reply from FatFace - MACCLESFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Beautiful Store & Fabulous Staff
The staff are always very helpful & friendly and keep the shop immaculate.
17 August 2022
Reply from FatFace - MACCLESFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Prompt delivery with online service
Prompt delivery with online service. Quality and styles are back to being great like they were a few years ago. Our local branch has helpful and friendly staff.
12 August 2022
Reply from FatFace - MACCLESFIELD
Good Afternoon Sarah
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
EP
Ordered three items online
Ordered three items online. Returned two to my local store as they really didn’t suit.
Delivery and return system was great.
I just wished the dress was a better fit as I loved the fabric and pattern.
Next time maybe?
1 August 2022
Reply from FatFace - MACCLESFIELD
Good afternoon, Mrs Plevin
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Macclesfield store.
Take care, JB
Items came on time and put where I…
Items came on time and put where I asked them to, clothes were in the sale and really good quality so really pleased with my purchase 😊
12 May 2022
Reply from FatFace - MACCLESFIELD
Hi Jan, Thank you for leaving us your 5 star review.
I am pleased to read that your online shopping experience was a positive one and we look forward to welcoming you back soon!
Take care, LE
Easy to follow website
Easy to follow website, very happy with my purchases, quick free deliver.
3 April 2022
Reply from FatFace - MACCLESFIELD
Hello Maggie,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with your purchase and the speed at which it arrived. Have a wonderful afternoon DW
Always attractive and well stocked
I enjoy browsing in the Macclesfield Fat Face and can always find something that I would like to purchase. The assistants are helpful and friendly and the store always looks attractive with all the items displayed well plus it’s kept clean and tidy. It’s a great place to shop for gifts if it’s someone’s birthday or at Christmas or if I want to buy a gift for a special occasion for someone. I think it’s one of the best shops in the town.
28 February 2022
Reply from FatFace - MACCLESFIELD
Good Morning, Thank you for leaving us this 5* review about your instore shopping experience, it is lovely to hear such positive comments about the service you receive from our staff in the Macclesfield store. Thank you for being a loyal customer of ours and I am sure they are looking forward to having you instore, again soon! Take care, LM
Lovely day shopping on my birthday
Lovely day shopping on my birthday! Lovely layout in the shop and very helpful, chatty smiling staff that served me. Jumper is perfect.
27 February 2022
Unprompted review
Reply from FatFace - MACCLESFIELD
Hi Susie, Thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you! Take care, - ES
Very helpful staff in the store
18 February 2022
Reply from FatFace - MACCLESFIELD
Good Morning David
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Macclesfield store. Please be assured that I will pass this onto the crew members involved for you.
Have a good weekend!
- EP
I needed yo exchange a Xmas present and…
I needed yo exchange a Xmas present and what I wanted was not available in my Macclesfield shop and they Kindly arranged a FatFace card that i could use to putchase my choice on-line. Well done them.
3 February 2022
Reply from FatFace - MACCLESFIELD
Hi Peter, Thank you for taking the time in leaving us a 5 star review. It is great to read you had such a positive experience in store and pleased to hear they were able to help you. Take care, LM
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