I was in the FatFace in Ludlow in May and the sweetest young lady Natalie, sold me a multi raffia bag. I just wanted you to know when I got back to Texas, I have gotten so many compliments on that cu... See more
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See what reviewers are saying
For my Wife's Birthday, I chose your super Caitlin Tunic blouse, with a lovely Autumn leaf patterns and colour and lovely little buttons. A super relaxed, casual top with 3/4 length pleated sleeves it... See more
Company replied
I'm singing the praise of Kayla Ludlow store....After a few days of dealing with H/O, being fobbed off in general( too long winded & unbelievable to start to put down) Kayla sorted my faulty boots ou... See more
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I made two “click and collect” orders within a couple of days. The second one arrived very quickly but the first was sent to a completely different store 100 miles away! It was then posted to the corr... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
59 Broad Street, SY8 1NH, Ludlow, Shropshire, United Kingdom
- 01584 879646
4.7
Excellent
92 reviews
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I bought different strap for my leather…
I bought different strap for my leather shoulder bag and I love it
20 March 2024
Reply from FatFace - LUDLOW
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very happy with staff and clothes
Very pleasant and helpful staff. The 2 items I bought both fit well and have a good quality fell about them. Fatface continues to be one of my favourite stores
4 February 2024
Reply from FatFace - LUDLOW
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your items, and received great service instore. We look forward to welcoming you back soon!
Take care.- GM
Enjlove Fat face either in store or…
Enjoy the shopping either 8n store or on line.
The managers and assistances always great.Shrewsbury and Ludlow folk really helpful and nice.
Love the sale this time on line and had a real bargin dress!
I am 70 and the styles (worn differently from younger age groups),suit all ages.The clothes wear well and my granddaighter agec13 loves her dunarees,which I would have worn in the 1970's!
The delivery system timely and wrapped well.
Thank you very much Fatface!
19 January 2024
Reply from FatFace - LUDLOW
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service, and have had such lovely experiences at our stores. We hope you love your purchases.
We look forward to welcoming you back soon.
Take care. -GM
I am rating FatFace as a five star…
I am rating FatFace as a five star store after my recent shopping trip.
Staff at your Ludlow store are extremely helpful and very friendly. So nice to see! Making it a great shopping experience.
And easy returns, when you buy off line. So you can shop with ease and know you only keep the items you fall in love with.
Thank you…keep up the good work.
3 January 2024
Reply from FatFace - LUDLOW
Hello Lesley
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Drunk warehouse elves?!
I made two “click and collect” orders within a couple of days. The second one arrived very quickly but the first was sent to a completely different store 100 miles away! It was then posted to the correct store and I collected them both the following week. I think the warehouse elves have been on the Christmas punch early. Otherwise the goods are as expected.
23 November 2023
Reply from FatFace - LUDLOW
Hello Christine
Thank you for your review.
I am so sorry to hear of your recent experience with us.
I have flagged this with the appropriate department for future consideration.
EP
Friendly and helpful staff.
Friendly and helpful staff.
Clothing that adheres to it's labelling.
14 November 2023
Reply from FatFace - LUDLOW
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great place to shop!
It's so easy to find the merchandise in the shop. The salesperson was personable and made the sale quickly and easily, all the while engaging me in conversation. Fat Face sizes are right on for me. I don't have to try things on. I enjoy shopping in the store!
6 November 2023
Reply from FatFace - LUDLOW
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Friendly and very informative staff…
Friendly and very informative staff -very helpful-and efficient. Excellent staff in Ludlow branch
29 September 2023
Reply from FatFace - LUDLOW
Hello Suzanne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful staff
I was looking for a cardigan. The shop staff looked online for me. They found the item and talked about having it delivered to the store.....delivery companies have difficulty finding our house. When I ordered it Theresa's a 20% discount. Happy days. It arrived 3dayslater to the store, earlier than predicted.
26 September 2023
Reply from FatFace - LUDLOW
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Unfortunately I am unable
Unfortunately I am unable
To remember the name
Of the shop assistant, at Fat Face branch in Ludlow.
A true asset to Fat Face , polite, professional, friendly made my visit perfect .
22 September 2023
Reply from FatFace - LUDLOW
Hi Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The staff in the Ludlow branch are very…
The staff in the Ludlow branch are very friendly and helpful and they are dog friendly.
Staff in Shrewsbury not so helpful and friendly will always go to the Ludlow branch to shop in future.
23 September 2023
Reply from FatFace - LUDLOW
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Fantastic earrings and delivered very…
Fantastic earrings and delivered very quickly to store for collection. Helpful staff in store
6 September 2023
Reply from FatFace - LUDLOW
Thank you for your 5* review regarding your recent visit to our Ludlow store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Great service by the internet team and…
Great service by the internet team and the Ludlow shop.
4 September 2023
Reply from FatFace - LUDLOW
Hello David
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - LUDLOW
Good afternoon, Kevin
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Excellent Really good sale
Really good sale, fantastic quality
Everything as staffed with delivery
Thank you!
Great staff in the shop
13 August 2023
Reply from FatFace - LUDLOW
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - SK
Recently visited Ludlow and the Fat…
Recently visited Ludlow and the Fat Face store and staff were exceptionally good with a real warm welcome. Can't recommend more highly. Please drop in if you happen to be in the area. Thanks
5 August 2023
Unprompted review
Reply from FatFace - LUDLOW
Hi David
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great classic denim jacket
Bought my great classic denim jacket from the Web site but only because my local (Ludlow) store didn't have my size. The staff in the shop were really helpful and gave me all the information to buy my jacket on line.
18 July 2023
Reply from FatFace - LUDLOW
Hello Linda
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Good selection of quality clothes but…
Good selection of quality clothes but some are very pricey.
1 June 2023
Reply from FatFace - LUDLOW
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, KS
Love the store and the staff are great
Went to Ludlow store and the staff that served us were really helpful and welcoming. The lady who served me the first time even remembered my name the next day. I hate clothes shopping but they made it a great experience. Thank you
21 April 2023
Reply from FatFace - LUDLOW
Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
Quick delivery and very happy with my…
Quick delivery and very happy with my dungarees. 😊
17 April 2023
Reply from FatFace - LUDLOW
Hello Rachel, Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – KS
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