Brilliant choice of garments, all well made. Love their clothes so much, both adults and children. My husband wears their shorts constantly. I love their hoodies. Granddaughter (6) loves thei... See more
Company replied
Location
Switch locationFatFace, 12 Clarence Street, KT1 1NX Kingston upon Thames, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Website was easy to navigate - I searched for sale items in particular sizes, and the items that were/weren't available were indicated immediately. All items I ordered were provided in the delivery to... See more
Company replied
I tried on the lovely Kara all-cotton top on half price sale in the shop, it was a flattering fit (ruching on the bust and the slightly shorter length siited my petite frame), so I bought it, foun... See more
Company replied
Website ordering was quite straightforward and the option for in-store collection was a useful facility to save on postage, helped by the choice of branches in the Greater London area. The product - m... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK, Ireland, and US, as well as an online shop selling a wide range of womenswear, menswear, kidswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
FatFace, 12 Clarence Street, KT1 1NX, Kingston upon Thames, England, United Kingdom
- 0208 541 0244
4.7
Excellent
188 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The sales person who served me was…
The sales person who served me was extremely helpful and great customer facing skills.
25 September 2026
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very good service for both delivering…
Very good service for both delivering and returning items.
9 September 2026
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff members Gail and Abbey at the…
Staff members Gail and Abbey at the Kingston store were so lovely and helpful. Found me stock from upstairs and in store quickly and couldn’t do enough to help. They made my day!
8 September 2026
Unprompted review
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff were very helpful and interested…
Staff were very helpful and interested if I liked the product very easily and straight forward.
1 September 2026
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent communication and service in…
Excellent communication and service in Kingston store very good
16 August 2026
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quality product at excellent price
Quality product at excellent price. Store set up well eith excellent customers service. Paying very smooth.
16 August 2026
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great interaction between staff and…
Great interaction between staff and grandson, allowing us to look at clothes
12 August 2026
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Have ordered a second pair of shorts !
Website ordering was quite straightforward and the option for in-store collection was a useful facility to save on postage, helped by the choice of branches in the Greater London area. The product - mens "Ryde" shorts - proved a good fit, very comfortable and in that robust type of cotton often used by the likes of Carhartt and Gant (amongst others) which has that nice "crinkly" feel to it (!).
9 August 2026
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Thank you to ABIGAIL at Kingston FatFace
Great shopping experience today at FatFace in Kingston where Abigail was really helpful. When I was browsing I could hear her in meaningful conversation with another customer. She then kindly helped me too with her great customer service.
4 August 2026
Unprompted review
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great shop helpful staff
26 July 2026
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful staff
Helpful staff, easily able to order my size and get it delivered free to my local Next.
11 July 2026
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very great!!
7 June 2026
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
shirt ordered in different colour…
shirt ordered in different colour whilst in store for next day delivery. It was ready to collect the next morning, Very speedy and good quality product,
1 June 2026
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order online and pick up in…
Easy to order online and pick up in store. Tried on in the shop and saves the hassle of returning. Friendly staff.
26 May 2026
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality shorts and shirt
Good quality shorts and shirt, fit well and reasonably priced.
10 May 2026
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.