The website is beautifully presented, easy to navigate and the connection with Next makes it very convenient for ordering and returning. That said I do love a visit to a fat face store which is always... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The small brown suede cross body bag was exactly what I needed at short notice! I was delighted at how quickly it was delivered and that it was exactly as described on website! Very satisfied!
Company replied
Incredibly helpful staff in your Kelso store. Went above and beyond to find what I was looking for. Items on sale are all beautifully presented and the whole atmosphere created by the staff was very... See more
Company replied
Appreciate fatface making a short length product , being under 5,2 this is great and love the choice of clothing in natural materials and lovely colours. Would like the size 6 to be a size 6 uk. Plea... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
12 The Square, TD57HH, Kelso, Lothian, United Kingdom
- 01573 228762
4.8
Excellent
75 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very satisfied with the item and service
The small brown suede cross body bag was exactly what I needed at short notice! I was delighted at how quickly it was delivered and that it was exactly as described on website! Very satisfied!
27 July 2026
Reply from FatFace - KELSO
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The website is beautifully presented!
The website is beautifully presented, easy to navigate and the connection with Next makes it very convenient for ordering and returning. That said I do love a visit to a fat face store which is always staffed by pleasant people.
24 July 2026
Reply from FatFace - KELSO
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff lovely
The staff were really friendly,helpful and lovely clean shop...
Everything laid out lovely....
Good range of outfits
19 July 2026
Reply from FatFace - KELSO
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff Extremely Friendly
Excellent store. Very friendly staff. Will definitely be using the store more and recommending to others.
8 June 2026
Reply from FatFace - KELSO
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - KELSO
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Fast,efficient Service.
Fast,efficient Service.
Very friendly and helpful Staff in the Kelso Shop.
20 May 2026
Reply from FatFace - KELSO
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff very friendly in The Kelso shop
13 May 2026
Reply from FatFace - KELSO
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Fatface Kelso - Incredibly helpful staff create a great shopping experience
Incredibly helpful staff in your Kelso store. Went above and beyond to find what I was looking for.
Items on sale are all beautifully presented and the whole atmosphere created by the staff was very welcoming. It made shopping in the store a really enjoyable experience. I would highly recommend this store to anyone👌.
11 May 2026
Unprompted review
Reply from FatFace - KELSO
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Appreciate fatface making a short…
Appreciate fatface making a short length product , being under 5,2 this is great and love the choice of clothing in natural materials and lovely colours. Would like the size 6 to be a size 6 uk. Please was a great welcoming friendly supportive service from all staff in shop
10 May 2026
Reply from FatFace - KELSO
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Reply from FatFace - KELSO
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
I had been looking at this item…
I had been looking at this item previously but felt it was too expensive. So pleased to see it in the sale. It is very good quality and fits well. The sizing is generous. The staff are always friendly.
28 April 2026
Reply from FatFace - KELSO
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Absolutely love a sale at fatface in…
Absolutely love a sale at fatface in Kelso. The staff are so polite and helpful. Shop is always clean today and inviting
25 April 2026
Reply from FatFace - KELSO
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy convenient delivery and collection
Was able to collect my order from local store, so that was convenient. Overall, very pleased, thank you.
12 April 2026
Reply from FatFace - KELSO
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - KELSO
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely clothes and great quality
Lovely clothes and great quality and I’m especially pleased that the trousers, dresses and skirts come in a long length for me. The staff in Kelso are great, always welcoming and extremely helpful.
13 February 2026
Reply from FatFace - KELSO
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fantastic helpful and friendly service…
Fantastic helpful and friendly service in the Kelso store
8 February 2026
Reply from FatFace - KELSO
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fairisle Jumpers …
Very friendly staff and good quality clothing. Bought in the sale. Lovely colours and cosy warm. It's great 10% is donated to Shelter too.
3 January 2026
Unprompted review
Reply from FatFace - KELSO
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - KELSO
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Did what it said on the tin
Ordered and received without any problems and the Kelso shop is so friendly and welcoming too.
29 October 2025
Reply from FatFace - KELSO
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Store delivery
Had my order delivered to my nearest shop as store rarely has larger sizes. Very easy and quick. Fantastic staff and very helpful.
I ordered my normal size 20, but was pleased with the jacket sizing that I can get a jumper underneath without having to go up a size. Brilliant for winter.
30 August 2025
Reply from FatFace - KELSO
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.