I bought a great insulated waterproof jacket during a sale which has exceeded my expectation. The price was really good for what is clearly a high quality jacket. Ordered online, I picked up the jack... See more
Company replied
Location
Switch locationUnit 29 Eastgate Shopping Centre, IV2 3PP Inverness, Argyll and Bute, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a bag online to be delivered to my local store. It arrived timeously & staff were prompt & friendly when I went to collect it. I would happily give 5 stars if the item had actually been avail... See more
Company replied
FatFace has become our favourite brand. I like the quality and design of clothes, these are comfortable to wear and look great. I absolutely love childrens line, beautiful designs, and very reasonable... See more
Company replied
Always receive the best customer service from fat-face. Can order on line, pay for items, get them delivered to my local fat-face store free of charge. Should any item require returning one can do so... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 29 Eastgate Shopping Centre, IV2 3PP, Inverness, Argyll and Bute, United Kingdom
- 01463 221668
4.8
Excellent
113 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FatFace - INVERNESS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - INVERNESS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service great clothes
Great service great staff snd excellent discount on great clothing
23 May 2026
Reply from FatFace - INVERNESS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - INVERNESS 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Great shopping experience
Lovely customer service. Helpful and Polite. Love the clothes too
10 May 2026
Reply from FatFace - INVERNESS 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
A Big Fat Face Fan
The Fat Face shop where I go is bright, airy, clean and tidy. The staff are very friendly, pleasant and helpful.
The choice of goods is always varied and changing, the quality good and when sizes aren’t available, can usually be ordered.
I like the sales of course, who doesn’t?
If I have a complaint, it is that there is too many lovely things to choose from!
6 May 2026
Reply from FatFace - INVERNESS 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Inverness shop has friendly
Inverness shop has friendly, helpful staff. Give honest opinions. Love going in to the store
30 April 2026
Reply from FatFace - INVERNESS 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Fab!
Product is great. Website easy, store assistants awesome always. Ordered stuff arrived very quickly. Love shopping here
16 April 2026
Reply from FatFace - INVERNESS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Bought 2 pairs of jeans and 2 tops
Bought 2 pairs of jeans and 2 tops, one of the tops was too big(yay) popped into their shop to swap for smaller size but didn’t have it in stock but lovely member of staff ordered it to be delivered to my house, great clothing and great staff
12 April 2026
Reply from FatFace - INVERNESS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - INVERNESS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - INVERNESS 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fat face Truro jacket
I bought a great insulated waterproof jacket during a sale which has exceeded my expectation. The price was really good for what is clearly a high quality jacket. Ordered online, I picked up the jacket at my local store in the north of Scotland 2 days later. Great service.
26 February 2026
Reply from FatFace - INVERNESS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - INVERNESS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - INVERNESS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - INVERNESS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Convenient Service
So convenient picking up from local shop and returning if not suitable.
14 January 2026
Reply from FatFace - INVERNESS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Brilliant service
Always receive the best customer service from fat-face.
Can order on line, pay for items, get them delivered to my local fat-face store free of charge. Should any item require returning one can do so at the store. Fat-face get 10/10 from me for their services.
2 November 2025
Reply from FatFace - INVERNESS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Pleasant
Very helpful assistant when I asked for a refund. All went smoothly and pleasant.
12 October 2025
Reply from FatFace - INVERNESS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent Service
Helpful, pleasant staff. Excellent customer service 🤓
21 August 2025
Unprompted review
Reply from FatFace - INVERNESS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly and helpful staff…
Staff in the Inverness branch are always friendly and helpful.
3 August 2025
Reply from FatFace - INVERNESS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.