The assistants were so helpful and gave me really good advice. I was so disappointed to learn that the shop is closing permanently on 20 June - a real loss to the town.
Company replied
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See what reviewers are saying
Ordered 2 items to be delivered to store on Wednesday 11th December, email received to say that delivery was running late. Contacted by customer services on Thursday 12th December after sending a mes... See more
Company replied
Very polite and friendly staff who are willing to go the extra mile to be helpful. Good selection of stock which is very well displayed. I am always happy with the quality of the items I've purchased.... See more
Company replied
Have been using this store for many years and it continues to deliver. The staff are friendly and very helpful. Nothing is too much trouble and will always check their stock room if you are unable to... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
118 Bancroft, SG5 1LS, Hitchin, Hertfordshire, United Kingdom
- 01462 423162
4.6
Excellent
103 reviews
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Fantastic service
The assistants were so helpful and gave me really good advice. I was so disappointed to learn that the shop is closing permanently on 20 June - a real loss to the town.
4 June 2026
Reply from FatFace - HITCHIN
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Staff in the shop were really helpful
Staff in the shop were really helpful. They went above and beyond really lovely ladies 💚
18 April 2026
Reply from FatFace - HITCHIN
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Friendly staff and very efficient.
4 May 2026
Reply from FatFace - HITCHIN
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy and quick
Easy and quick. The staff are always so friendly and helpful. I have loved fat face for years, and look forward to each new season.
9 May 2026
Reply from FatFace - HITCHIN
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Great shopping experience
Helpful staff, known by name! Good choice for small store. Bought 2 items in sale - gone down a size - what’s not to like?!!
1 May 2026
Reply from FatFace - HITCHIN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - HITCHIN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - HITCHIN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love the boots
3 February 2026
Reply from FatFace - HITCHIN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - HITCHIN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love these slippers!
Easy click and collect. No stress!!
These slippers are great, soft, warm and stay on well . Love them!
4 January 2026
Reply from FatFace - HITCHIN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Simple from start to finish
Super easy online order, arrived at my local store quickly, really straightforward collection and fabulous dress at an amazing sale price - what's not to like?!...
4 January 2026
Reply from FatFace - HITCHIN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
5 stars from me
Bought a roll neck jumper for one of our daughter’s Christmas presents. Arrived super quick, daughter loved it and wore it on Christmas Day. Couldn’t be happier.
23 December 2025
Reply from FatFace - HITCHIN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
My order went to wrong store so didn’t…
My order went to wrong store so didn’t arrive when I needed it! Still haven’t got it.
21 December 2025
Reply from FatFace - HITCHIN
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Reply from FatFace - HITCHIN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good stuff…
FatFace continues to sell good stuff (though I suspect I'm well outside their target audience in age!)
20 December 2024
Reply from FatFace - HITCHIN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Hitchin store
Re - Hitchin store - first time I have purchased a gents item in store normally online like most - very impressed with customer service polite courteous thanks / the blue workers style shacket well made great quality
12 October 2025
Unprompted review
Reply from FatFace - HITCHIN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Thumbs up for the Hitchin store
Very polite and friendly staff who are willing to go the extra mile to be helpful. Good selection of stock which is very well displayed. I am always happy with the quality of the items I've purchased. Thank you to the wonderful ladies at the Hitchin store for always providing a great shopping experience.
11 October 2025
Unprompted review
Reply from FatFace - HITCHIN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service all around
The delivery was brilliant and even though I had to return 1 item, the return was amazing through a local shop.
3 September 2025
Reply from FatFace - HITCHIN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The ladies at Hitchin store were very helpful
I collected my order from Hitchin. I hadn’t received the QR code, so the ladies in the store advised me to check the junk folder and all of the emails from Fat Face were there. Therefore the collection of my order went very smoothly thanks to the ladies at Hitchin store. Will certainly order from Fat Face again.
7 July 2025
Reply from FatFace - HITCHIN
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Dark denim long sleeved top
It’s a distance for me to collect from but always present staff
The blouse fits well though the denim is a little warm to wear in the summer it will be great from autumn onwards
26 May 2025
Reply from FatFace - HITCHIN
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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