Ordered dress online in the sale with a voucher for my birthday. Origial price £69, sale price £47. By getting delivered to store I paid £7 in total for a beautiful, green, jersey easy to wear summer... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered something online to be delivered to store. This took a week, with an email inbetween, on the promised day, to say it would be delayed by another 2 days. Other stores manage to deliver for... See more
Company replied
Had to return some slippers and get a new pair as the first pair didn’t fit. It was a super easy process with the help of Ada (I think that was her name) 13th September around lunchtime.
Company replied
Great Customer Service. A good welcome upon entering the Store and Ana was very helpful given we wanted to exchange an item. She was knowledgeable and very helpful in finding us the right size on t... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
6 Market Place, BA11 1AF, Frome, Somerset, United Kingdom
- 01373 451073
4.8
Excellent
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered online to store
Ordered dress online in the sale with a voucher for my birthday. Origial price £69, sale price £47. By getting delivered to store I paid £7 in total for a beautiful, green, jersey easy to wear summer dress ready for next year. Pick up from store was easy and tried on there so could return if no good. It was very good so kept.
25 September 2026
Reply from FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly and helpfulAlways a friendly welcome from the…
Always a friendly welcome from the staff. They are helpful and offer good advice. There is always a great choice of clothes as well.
25 September 2026
Reply from FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely little shop in Frome!
Lovely shop in Frome, Somerset. Staff are very helpful. I got a waterproof coat in the sale which is well made and looks great.
20 August 2026
Reply from FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Had to return some slippers and get a…
Had to return some slippers and get a new pair as the first pair didn’t fit. It was a super easy process with the help of Ada (I think that was her name) 13th September around lunchtime.
13 September 2026
Reply from FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful and friendly staff
Helpful and friendly staff. Good selection of clothing for the new surumn season.
11 September 2026
Reply from FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great quality and excellent price
Great quality and excellent price. True to size. Order arrived promptly, easy pick up from store
31 August 2026
Reply from FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly staff and good sale
I found a skirt on sale. It fitted well. The staff in the shop were very friendly and helpful. The shop was cool and tidy which made it easy to find the correct size and colour.
13 August 2026
Unprompted review
Reply from FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I visited the shop in Frome on a sunday…
I visited the shop in Frome on a sunday to return an item & collect a parcel. It was such a pleasant experience I purchased 3 more items. The two ladies were very helpful. Thank-you
9 August 2026
Reply from FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The sales team in Frome are great
The sales team in Frome are great, friendly efficient & knowledgeable. Of course the cloths are pretty good as well.
14 August 2026
Reply from FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely sandals!
Lovely sandals, stylish and sturdy. Ordered online and tried on in local shop, very helpful assistant too.
19 July 2026
Reply from FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always love shopping at the Frome…
Always love shopping at the Frome store. Staff are always so welcoming and friendly and knowledgeable. The clothes are well made and wash and wear well.
12 June 2026
Reply from FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The embroidery in the garment is lovely…
The embroidery in the garment is lovely and material good quality!
When collected from the shop
In Frome. The staff were very helpful and cheerful.
12 June 2026
Reply from FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Nice friendly staff and very helpful
Nice friendly staff and very helpful. Pleased with the top I purchased and will get a lot of wear
28 May 2026
Reply from FatFace - FROME
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
I had to return my sandals as they…
I had to return my sandals as they weren't quite the right fit and the staff were very friendly and sorted out a refund.
19 May 2026
Reply from FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Polite professional staff
10 May 2026
Reply from FatFace - FROME
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Fat face are constantly efficient and…
Fat face are constantly efficient and their staff friendly and helpful
8 May 2026
Reply from FatFace - FROME
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Amazing staff in Frome they are so…
Amazing staff in Frome they are so helpful.Always happy to help you.
9 April 2026
Reply from FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful Ella
Great clothes and decor.
Most of all, friendly, helpful advice and service from Ella.
2 April 2026
Unprompted review
Reply from FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I always wear Fat Face love the…
I always wear Fat Face love the products and ordering on line and the returns is easy.
5 March 2026
Reply from FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.