My husband and I visited the Falmouth branch as he had seen a jacket online and want to try it for size. I tried to persuade him that an alternative one was much nicer and, without prompting, the assi... See more
Company replied
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The shop was busy (Saturday afternoon) and I had to return something which was too small for my granddaughter. I was served by the most charming polite and gracious young woman who could not have don... See more
Company replied
Ordering very satisfactory. Store pick up less so. Queue in store which someone just bypassed and got served, then, I presume, a new staff member wanted more than my email reminder. Thankfully I was... See more
Company replied
I originally had problems ordering a mini jewellery box online, but Rachel from Customer Services sorted it out quickly with no fuss. I’m really pleased with the box, which was ready for collection th... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
52 Church Street, TR11 3DS, Falmouth, Cornwall, United Kingdom
- 01326 317104
4.7
Excellent
71 reviews
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Had ordered a vest top on line a pair…
Had ordered a vest top on line a pair of dungarees arrived I took them back to the store and the lad couldn’t have been more helpful apologised profusely and refunded money he did offer to reorder but it was too late as they were going to be a present
2 December 2021
Unprompted review
Reply from FatFace - FALMOUTH 2
Hi Maureen,
Thank you for your 5* review.
I am really sorry that the wrong item was sent out to you but I am very glad that you are happy with the service you received and they were able to quickly refund you.
I will ensure this feedback gets passed on and hope you continue to enjoy your shopping experience with us.
Have a great day!
Thanks again, JH
Very friendly helpful service
Very friendly helpful service. Very happy with the dress and jumper I purchased
30 November 2021
Reply from FatFace - FALMOUTH 2
Hi Susan,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received in store and that you love your items. We will ensure that your feedback is passed on. We hope you enjoy your new purchase.
Have a great day!
Thanks again, JH
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