I have shopped at FatFace now since 2014 at there shops and online and just love the quality of there goods and styles of there clothes, the staff at there Exeter shop are so friendly and helpful, pri... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Initial order sent incorrectly. Should have been 34:12 but sent 34:10 1/2. All sorted but irritated by the girl in the local store who appeared to be working from a script and would not allow me a w... See more
Company replied
There's so much I love about FatFace: the quality of the clothes, the style, and the colours/patterns. But, most importantly, the customer service is consistently good. The team is warm and welcoming,... See more
Company replied
Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at sit... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, United Kingdom
- 01392 982018
4.8
Excellent
302 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FatFace - EXETER 2
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! Your comments will be fed back to our amazing team in store - RS
I love Fat Face and shop in store…
I love Fat Face and shop in store regularly. The staff are always friendly, welcoming and helpful. Also very easy to order online and no quibble returning things that aren't suitable. Quality is always good.
4 May 2023
Reply from FatFace - EXETER 2
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! Your lovely comments will be fed back to our amazing team in store 🥰- RS
Good quality at a reasonable price
6 May 2023
Reply from FatFace - EXETER 2
Hi Christine
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very good experience
Got my order very quickly.
Very good quality.
As usual very happy with my purchase!
3 May 2023
Reply from FatFace - EXETER 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Arranged for sale items to be delivered…
Arranged for sale items to be delivered to local Fat Face shop & was advised arrival of items by 2 days of order - really efficient service
3 May 2023
Reply from FatFace - EXETER 2
Hi Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - EXETER 2
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with the service you've received.
Have a lovely day!
Take care, SK
Good communication and parcel arrived…
Good communication and parcel arrived earlier than expected. Helpful staff and quality product.
26 April 2023
Reply from FatFace - EXETER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Skirt
Bought this skirt on line and very happy I did. The fabric is soft and comfortable to wear. Perfect fit and length. It looks great on and very easy to coordinate. Very good value.
4 May 2023
Reply from FatFace - EXETER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great many thanks ⭐️⭐️⭐️⭐️⭐️
26 April 2023
Reply from FatFace - EXETER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - EXETER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Online orders
Recent online orders dealt with efficiently . Also had to return an item which was also very straightforward. Collected from local store where staff were very helpful.
23 April 2023
Reply from FatFace - EXETER 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Wide range of clothing and sizes .
Wide range of clothing and sizes .
Pleasant , helpful staff.
21 April 2023
Reply from FatFace - EXETER 2
Thank you so much for your kind words. We deeply appreciate your feedback! - RS
Excellent staff service and advice
21 April 2023
Reply from FatFace - EXETER 2
Thank you for your 5*! We deeply appreciate your feedback! - RS
Well made shirt delivered quickly and…
Well made shirt delivered quickly and was able to pick up at local post office, as delivered by Royal Mail as no one was home, on first delivery attempt . Great vivid coloured shirt , and purchased in one of their 50% sales, so all good , many thanks
16 April 2023
Reply from FatFace - EXETER 2
Good afternoon, Kevin
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Fatface delivery
I ordered two items in the sale to be delivered to my local shop. I was impressed with all of the notification I received from Fatface. My parcel was delivered to the store as expected and the staff were happy for me to try on the items I purchased.
17 April 2023
Reply from FatFace - EXETER 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
The young girl assistant in the Exeter…
The young girl assistant in the Exeter shop went to a lot of trouble to find jeans to suit me. She was honest about which ones fitted (or didn’t fit) me and tried contacting other branches before saying I would need to go online to get my size.
Those in the Exetershop were on sale at half price, but when I went online at home I had to pay the full price - why?
14 April 2023
Reply from FatFace - EXETER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
There are always bright prints and…
There are always bright prints and lovely clothes, the staff are always really helpful
13 April 2023
Reply from FatFace - EXETER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Take care, EP
Easy to order
Easy to order. Great to use Thrift voucher to part pay for clothes. Easy to collect and try on in store.
12 April 2023
Reply from FatFace - EXETER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - EXETER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
New jeans, New me
I had a wonderful experience in my local Fat Face. I was greeted with a team of friendly faces who were on hand to help whenever needed. In particular Shannon was extra helpful when it came to finding the right size and the right style of jeans that I was looking for that day. I regularly visit this store and always have a good visit. Thank you.
1 April 2023
Unprompted review
Reply from FatFace - EXETER 2
Hello Rebecca,
Thank you so much for sharing your feedback regarding your trip to the Exeter store. It is so wonderful to read such lovely feedback; Which is exactly what we love to hear from our wonderful customers.
Have a great day! - KS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.