I like the emails FatFace send and I enjoy shopping in store and buying online (its so easy to collect in my local store, East Grinstead, where the staff are all helpful and friendly).
Company replied
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See what reviewers are saying
Every time I visit the East Grinstead branch I receive excellent personal service. Nothing is too much trouble for example Sharon searched out numerous hats for me to try on. The suggestions they make... See more
Company replied
Such a friendly chap working at East Grinstead. Proper customer service with such a lovely attitude. Quality of the blouses I collected is excellent and I’m very pleased with them. Picked up a... See more
Company replied
Took my daughter in laws mother to today’s glass fusion class run by Jayne. We had an amazing time making three unique glass pieces each. Jayne’s resources are plentiful ( sometimes it’s hard to... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
5/11 London Road, RH19 1AL, East�Grinstead, West Sussex, United Kingdom
- 01342 327074
4.9
Excellent
200 reviews
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Consistently great customer service
No matter when I go in there, the staff are always so welcoming and helpful. Particular thanks to Alex and manager Sharon today, but they are all great 😊
8 December 2023
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
The staff were extremely friendly and…
The staff were extremely friendly and helpful. Did a click and collect and was easy to collect. Will definitely use again
26 November 2023
Reply from FatFace - EAST GRINSTEAD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Refunds
Although item I bought was unsuitable a refund was no problem. Staff always helpful and friendly, a pleasure to shop there.
20 November 2023
Reply from FatFace - EAST GRINSTEAD
Good afternoon, Christine.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our East Grinstead store.
Take care, JB
Smiles all round
The staff are always so friendly, helpful and welcoming. Nothing is too much trouble and it’s all done with a smile.
It’s always a pleasure shopping in the East Grinstead store.
3 November 2023
Reply from FatFace - EAST GRINSTEAD
Good afternoon, Pamela.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our East Grinstead store.
Take care, JB
I would like to praise EastGrinstead…
I would like to praise EastGrinstead store staff member Cherylann for such patience and kindness as well as being so helpful and knowledgeable in finding the right fit and style for me..it was a pleasure shopping there.
22 November 2023
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service
The clothes are of excellent quality and wash well. The delivery of goods to shops work well and the customer is kept informed and shop staff are very helpful.
14 November 2023
Reply from FatFace - EAST GRINSTEAD
Hello Geoff
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fatface East Grinstead
My wife and I were in Fatface recently, and found exactly what we wanted (jeans, jacket) very quickly with the help of the lovely assistant, Alex, to whom all credit is due. Thank you!
9 November 2023
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Hi Nick
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
Prompt delivery, very nice and helpful sales assistants at East Grinstead shop. The reason for giving 4 stars- sizes of your clothes (men’s tops) not accurate at all.
1 November 2023
Reply from FatFace - EAST GRINSTEAD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Just visited FatFace in East Grinstead
Just visited FatFace in East Grinstead, in a hurry, as going away shortly!
Hence I needed some help! I was instantly greeted by ALEX, such a fantastic and knowledgeable member of Staff!!! She soon had me trying on many combinations of clothes, which I would never have thought of!!!
I came out with a FULL bag and very very very Happy!!!! ❤️ Alex
I will return!!!!!!!!!! Elizabeth Bennett
6 October 2023
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Hello Elizabeth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - EAST GRINSTEAD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Simple ordering and collection
6 September 2023
Reply from FatFace - EAST GRINSTEAD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fatface East grinstead
I go in my local Fat Face & buy on line sometimes if something not in store. Always polite, go out of there way to help, match things up for me. They have taken notice of what i like, my style in my local branch in East Grinstead. Excellent service
8 September 2023
Reply from FatFace - EAST GRINSTEAD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - EAST GRINSTEAD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - EAST GRINSTEAD
Thank you for your 5* review regarding your recent visit to our East Grinstead store. It is great to read such positive comments regarding our lovely store crew. We are pleased to hear your dog had a good trip out, too! Have a lovely day! LB
Really nice top
Really nice top. Ideal for mid season. Very pleased that fat face offers click and collect - and gives reminders re actually collecting. Staff friendly and efficient. Thank you! Except that all the new stock was very tempting while I was in the shop waiting for my parcel! Had to exert a lot of self control not to buy anything else!
28 August 2023
Reply from FatFace - EAST GRINSTEAD
Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
East Grinstead FatFace Store
The assistant manager in my East Grinstead store gave great customer service and she became my own personal styler and gave me lots of ideas which clothes suited me and how to wear them - eg how to tuck in the tops to make them look more stylish and she did a great job of choosing clothes I would never have thought would have suited me, but looked great on! So a big thank you to her and the rest of the staff there. They are always polite and helpful and nothing is too much trouble for them.
30 August 2023
Reply from FatFace - EAST GRINSTEAD
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you enjoyed your visit to our East Grinsted store and that the assistant manager there was so helpful to you and that the best of the crew made your experience all the more enjoyable. We will be sure to pass this on to the store.
All the best, MM
Poor communication
Second time I ordered on-line and second time no correspondence from the company. Had arranged for items to be sent to my local store and had to go in to try and find out where they were. Both times they were in store but no details or acknowledgement they had arrived. A lovely assistant helped me and took the time to found my order. What makes me laugh is finding an email from Fat Face the following morning asking me to leave a review when I had no correspondence from them before!! Definitely room for improvement.
23 August 2023
Reply from FatFace - EAST GRINSTEAD
Hello there, thank you for taking the time to leave your review.
I am sorry to hear that you aren't receiving your emails from us, however I can see that these are being sent to the email address that you provide us with at the checkout.
If we can be of any further assistance, please do email us at customerservices@fatface.com.
Thank you, LE
Reply from FatFace - EAST GRINSTEAD
Hi Andrew
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order
Easy to order. Notified of availability to collect. Easy to collect from store
13 August 2023
Reply from FatFace - EAST GRINSTEAD
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very easy to have things delivered to…
Very easy to have things delivered to the store and return.
16 August 2023
Reply from FatFace - EAST GRINSTEAD
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
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