I like the emails FatFace send and I enjoy shopping in store and buying online (its so easy to collect in my local store, East Grinstead, where the staff are all helpful and friendly).
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Every time I visit the East Grinstead branch I receive excellent personal service. Nothing is too much trouble for example Sharon searched out numerous hats for me to try on. The suggestions they make... See more
Company replied
Such a friendly chap working at East Grinstead. Proper customer service with such a lovely attitude. Quality of the blouses I collected is excellent and I’m very pleased with them. Picked up a... See more
Company replied
Took my daughter in laws mother to today’s glass fusion class run by Jayne. We had an amazing time making three unique glass pieces each. Jayne’s resources are plentiful ( sometimes it’s hard to... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
5/11 London Road, RH19 1AL, East�Grinstead, West Sussex, United Kingdom
- 01342 327074
4.9
Excellent
200 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice light top for a bit warmer weather
Loved the top colour was not as the picture but still liked it , collected from store friendly staff
9 March 2026
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent friendly service
Always receive excellent friendly service from Fatface. Staff make you feel welcome in the store and they are always happy to help.
3 February 2026
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Nice shop good quality clothes and local shop staff outstanding
My local East Grinstead shop has nice selection of clothes plus the staff is very nice and helpful
30 January 2026
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly staff and great service
Great shopping experience and a really good selection of quality clothing
15 December 2025
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Prompt polite service
7 December 2025
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Shop assistants very friendly and…
Shop assistants very friendly and helpful, always with a welcoming smiles.
On the other hand online orders are a bit slow.
6 December 2025
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for taking the time to leave your review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Friendly and helpful staff
As ever the staff in FatFace East Grinstead were really friendly and helpful, especially Alex.
Although the shop is over an hour away from me, I’ll certainly be going back. Thank you
21 November 2025
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Alex in East Grinstead
Alex in East Grinstead
I was in East Grinstead branch and the staff were super helpful. Alex was really great, phoning other branches and going that extra mile to help me to get the top I wanted! I did and it’s great!!
13 November 2025
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great Experience All Round
Loved the clothes.
Had to return a couple of items, did so in store which couldn’t have been easier.
Staff at East Grinstead were incredibly helpful.
15 October 2025
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Snagged a great bargain
A smooth and very easy shopping experience (as always). Found a bargain in the sale in my size and snapped it up for a steal with 60% off the original tag price. Love this brand.
4 September 2025
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great Customer Service
Lauren was really friendly and helpful and was able to retrieve my online order and help my mum choose some socks.
10 August 2025
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely company
Lovely company, the ladies on the East Grinstead branch are the best ! So friendly and funny it’s a pleasure to go there.
3 July 2025
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very good service and great shirts
Very good service and great shirts. Especially like the taller collection.
16 June 2025
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service at Fat Face East Grinstead
Went into Fat Face East Grinstead with friend to look for clothes, Lady there named Alex, was really so helpful and when I had chosen a couple things she assisted in finding things to go with. Really lovely to have this kind of service that is so rare today and the clothes were really lovely. Thanks again.
13 June 2025
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ease of ordering
Easy to order and pick up from store. Long length means things are not kept in store so have to be ordered but come really quickly. Good quality items.
10 June 2025
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great team in East Grinstead
Great team in East Grinstead, especially Alex!
Made my shopping experience so enjoyable!
17 May 2025
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service and great quality…
Excellent service and great quality fabric used in my lovely dress!
2 June 2025
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.