I have bought several items over the years. The staff are so friendly and always seem to remember you. This time I bought a gillet for my husbands birthday the two young men that served me was a del... See more
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The store was inviting with some exciting new clothes. It didn't take long to find what I wanted. A fabulous lightweight hoodie in the exact neutral colour I was looking for. The lady who served me wa... See more
Company replied
Still waiting (2 weeks now) for resolution on how to return one item and one item I received needs to be replaced because it is defective, there is a tear right in front. My number for the request... See more
Company replied
Staff helpful and pleasant. Easy return of unsuitable dress. The other one fitted just right (in petite). Lovely green dress, especially with the embroidered applique. I have several of these 2 i... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
3/5 West Market Place, GL7 2NH, Cirencester, Gloucestershire, United Kingdom
- 01285 658273
4.6
Excellent
77 reviews
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Very easy and efficient process and…
Very easy and efficient process and lovely top - as always.
10 August 2024
Reply from FatFace - CIRENCESTER
Hello Liz
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My husband has many pairs of your…
My husband has many pairs of your shorts but these where completely the wrong size Think they must have the wrong label
5 August 2024
Reply from FatFace - CIRENCESTER
Hi Katie, thanks for taking the time to leave a review. I'm sorry to hear that you've had this issue with your husband's new shorts! Please do return those to us so we can assess the issue and provide a full refund. Take care, CD
Order not received
Order not received, emailed customer services who said they would investigate. Then had an email saying my order was ready to collect from the store so my husband did the 20 mile round trip only to be told the item had not come in after all. I emailed customer services again anf have had no further communication. Not the service I was expecting, disappointed!
19 July 2024
Reply from FatFace - CIRENCESTER
Good morning Julie
Thank you for taking the time to leave your review.
I am really sorry to hear that there have been issues with your recent Click & Collect order. I can see that you have also contacted us via email, so I am just about to respond to you.
Take care, LE
Reply from FatFace - CIRENCESTER
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Seamless online purchase
Purchased a summmer shirt online, to be collected at my local branch in Cirencester. Whole process from purchase to collection was seamles. Staff at Cirencester were friendly and efficient. Thank you.
15 May 2024
Reply from FatFace - CIRENCESTER
Good afternoon, FatFace customer.
Thank you for leaving us this review about our Click n' Collect service and your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Cirencester store.
Take care, JB
Reply from FatFace - CIRENCESTER
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
As always Fatface never seems to…
As always Fatface never seems to disappoint they are always consistent with there styles and the material and size, I bought a tunic and t shirts and they are all comfortable and brilliant colours ready for summer.
23 April 2024
Reply from FatFace - CIRENCESTER
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are loving the products that we offer and that your recent order was a great fit for you and super comfortable. I hope you continue to enjoy your shopping experience with us.
All the best, MM
I ordered online and had it delivered…
I ordered online and had it delivered to the shop. I was sent a message when it arrived and all went smoothly and no paying for postage. Perfect.
24 April 2024
Reply from FatFace - CIRENCESTER
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Sizes are v big. Does not true to the size. Very low neck of the dresses. Dies not suit.
Sizes are v big.. disappointed
Too low neck of the dresses.
29 December 2023
Reply from FatFace - CIRENCESTER
Good Morning Bina,
Thank you for taking the time to leave us a review!
I am so sorry to learn that the sizing of the dresses was not quite right for you on this occasion. We will escalate your feedback regarding the sizing to our garment tech department for review.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Kind Regards, JW
Fast and easy service
Fast and easy service. Really good communication with updates on my order.
29 November 2023
Reply from FatFace - CIRENCESTER
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - CIRENCESTER
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - CIRENCESTER
Good afternoon, Anita.
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Easy to order and pick ip
23 November 2023
Reply from FatFace - CIRENCESTER
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
FatFace Fabulous
FatFace Fabulous! Thank you….
Lovely shop in my local Town, always a joy and such friendly staff. My recent online orders have been above and beyond my expectations. 👏
4 November 2023
Reply from FatFace - CIRENCESTER
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Quick and easy pickup from the…
Quick and easy pickup from the Cirencester store.Staff were friendly and attentive.
15 October 2023
Reply from FatFace - CIRENCESTER
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Easy to order online and good quality…
Easy to order online and good quality clothing at a reasonable price. Always seems to fit well. Easy to pick up at the store.
21 September 2023
Reply from FatFace - CIRENCESTER
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Thanks Cirencester
Thanks Cirencester for directing us to the on line shopping for unusual sizing - well done fatface for getting the birthday present to us in time for the celebration.
21 August 2023
Reply from FatFace - CIRENCESTER
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Great website with a good range of…
Great website with a good range of products.
Easy to order and delivery to store very convenient.
Polite and friendly staff in store.
19 August 2023
Reply from FatFace - CIRENCESTER
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great service
6 August 2023
Reply from FatFace - CIRENCESTER
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
I purchased two dresses and presented…
I purchased two dresses and presented my “Blue Light Card” but was not given any discount even thought you were advertising 25% in the window 😣 STILL DID NOT RECEIVE 15% DISCOUNT YOU SAY WAS ADVERTISED
16 June 2023
Unprompted review
Reply from FatFace - CIRENCESTER
Hi Barbara
Thank you for taking the time to leave your review.
I have spoken to our Cirencester store, and they have confirmed that the sign in their window clearly displays 15% for Blue Light, not 25%. I do apologise if this has been misread.
Thank you, LE
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