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FatFace - CASTLEFORD Reviews 

94
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TrustScore 4.5 out of 5

4.7

Junction 32 Outlet Village, Tomahawk Trail, WF10 4FR Castleford, West Yorkshire, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Bought a waterproof coat in the sale. Not worn as yet but seems well made. Fits well although I went up a size to get a fleece or thick jumper underneath ready for winter. Staff in store very helpful.... See more

Company replied

Rated 5 out of 5 stars

Unbelievable selection at amazing prices. The staff are always so welcoming and helpful. They different have my size but they offered to order it to be delivered straight to the shop. Always brillia... See more

Company replied

Rated 5 out of 5 stars

Second visit to the store as Christmas is coming and we needed some party clothes and retail therapy . Again great experience Leon recognised us and looked after us amazingly well . Sarah loved being... See more

Company replied

Rated 5 out of 5 stars

Excellent service from ordering to collection. Kept informed as one package was delayed. Great quality items

Company replied


Company details

  1. Clothing Store
  2. also in
  3. Fashion Accessories Store
  4. Men's Clothing Store
  5. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Junction 32 Outlet Village, Tomahawk Trail, WF10 4FR, Castleford, West Yorkshire, United Kingdom

  • 01977 556280

4.7

Excellent

TrustScore 4.5 out of 5

94 reviews

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4.7

All reviews

(94)

14,949 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly service

Friendly service

30 January 2026
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Reply from FatFace - CASTLEFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Simple to order

Saw something l liked, easy to order and arrived promptly. Received regular updates regarding my order.
Easy and quick to pick up from store.

25 January 2026
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Reply from FatFace - CASTLEFORD

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

New Wardrobe

I've recently had a breast reduction and needed a new wardrobe. I popped into Fatface today in J32 and had the most wonderful time trying clothes on with the help of Emma. She couldn't have been more friendly and helpful and I walked out with some wonderful new clothes and a very happy smile on my face. Thank you for making it an amazing experience Emma 😍

10 December 2025
Unprompted review
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Reply from FatFace - CASTLEFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great shop

Great shop to look at, Freya was amazing and very attentive and made sure I found exactly what I was looking for. Will be back

1 December 2025
Unprompted review
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Reply from FatFace - CASTLEFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Warm welcome from Leon when we returned

Second visit to the store as Christmas is coming and we needed some party clothes and retail therapy . Again great experience Leon recognised us and looked after us amazingly well . Sarah loved being made a fuss of during challenging times .Thank you again we will be back !

24 November 2025
Unprompted review
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Reply from FatFace - CASTLEFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent experience and helpful staff

On entry, the store was beautifully clean and organised. It made you want to browse.
I found some excellent bargains and was helped today by David and Emma. Both were friendly, approachable and helpful. I had a great experience here and would highly recommend the store and the staff.

3 October 2025
Unprompted review
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Reply from FatFace - CASTLEFORD

Hello Jo,
Thank you so much for your wonderful feedback! David and Emma will be thrilled to know they helped make your experience a great one. We really appreciate your recommendation and hope to see you again soon!

Thank you, LE

Rated 5 out of 5 stars

Excellent!

Amazing shop with a great range & some good bargains to be had. Really friendly & helpful staff & I commend their attentiveness to their customers. Would really recommend a visit to this store.

10 September 2025
Unprompted review
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Reply from FatFace - CASTLEFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Updating my wardrobe after many years

Updating my wardrobe after many years, was recommended Fatface, Junction 32,fantastic service great prices, great choices, if I'd known would have updated sooner

8 September 2025
Unprompted review
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Reply from FatFace - CASTLEFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Thanks for the help

The service was brilliant, a guy called Leon couldn't be more helpful with trying to find a nice top for my son. Good value too!

10 September 2025
Unprompted review
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Reply from FatFace - CASTLEFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service, lovely trousers

I ordered online and collected in store. The trousers arrived when it said they would, the sales assistant in store was very helpful, I tried them on when I went to collect them and the sales assistant said if they didn't fit she would help me with the return. But they were perfect so I didn't need to return them.

4 September 2025
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Reply from FatFace - CASTLEFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Service was fantastic

Service was fantastic , I was very pleased to see an outlet store ran so well and kept so clean , normally things are just thrown in to get rid of them but not this one , very fairly priced and in this current climate is nice to see a store not trying to rip there customers off . Would definitely recommend anyone who is visiting here to pop in and see the friendly staff if they need any help

10 September 2025
Unprompted review
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Reply from FatFace - CASTLEFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

1st time I've been to this place

1st time I've been to this place, great little store staff are very friendly and picked up some great little bargains for my hols. Will ge going back looking for autumn and winter stuff.

7 September 2025
Unprompted review
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Reply from FatFace - CASTLEFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 3 out of 5 stars

late email to say not in shop yet

I ordered online and chose to have the item delivered to the store about 6 days after i'd ordered it.
I'd rearranged my day to go to collect the item ,like I said, a good 6 days after the order was in. On the morning of the day I'd requested the pick up I received an email to say it wasnt in store yet!
Most disappointing. Later that day it was available,but surely if it was 'in stock' it could've been ready earlier. notifying me on the morning of the day which I'd requested to pick up was late in my opinion.

8 September 2025
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Reply from FatFace - CASTLEFORD

We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE

Rated 5 out of 5 stars

FatFace 10 out of 10... again

FatFace have never failed to live upto my expectations. They are my go to clothing provider. I always recommend them to friends and family... and will continue to do so.

14 August 2025
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Reply from FatFace - CASTLEFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Sandals

Ordered on line was very impressed with them when they finally did arrive ,looks stylish very comfortable,only down side was told be in shop to collect on weds didn't turn up till Saturday

8 July 2025
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Reply from FatFace - CASTLEFORD

Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE

Rated 4 out of 5 stars

prices

Decent prices on some items

4 July 2025
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Reply from FatFace - CASTLEFORD

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars
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Reply from FatFace - CASTLEFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

So So easy to purchase items at a great…

So So easy to purchase items at a great price. Top[ quality. Staff are brilliant down at J32 off M62 Castleford Retail Park.

30 April 2025
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Reply from FatFace - CASTLEFORD

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 5 out of 5 stars

Great Service

Always Great friendly service by the staff in Fat face Castleford, Eve who served me provided great customer service dealing with my query, She was friendly and pleasant.

27 March 2025
Unprompted review
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Reply from FatFace - CASTLEFORD

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

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