I bought Polly Chestnut Brown bag in FatFaceStore,Bluewater(19/9/2026)The bag is H24 x W30 x D9 cms at bottom gradually narrowing to 4cm at top. It is deceptively roomy & good quality leather. Thank... See more
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Location
Switch locationUnit U028B Upper Rose Gallery, East Mall, DA9 9SP Bluewater, Kent, GB
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See what reviewers are saying
I was unable to buy the Baseball Cap on line so I called into your Bluewater store and was served by Brogan. I explained my difficulty and she ordered the item for delivery back to the Bluewater sto... See more
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Bought many times from fat face, love their products which are distinctive and fun. Had to return a couple of items due to sizing and this was easy and quick with refund processed with no hassle. A go... See more
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Very disappointed as my initial order was completely ignored. Was suppose to receive email confirmation when to pick up. When queried was told order lost. Customer service reordered but it meant 1 i... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit U028B Upper Rose Gallery, East Mall, DA9 9SP, Bluewater, Kent, United Kingdom
- 01322 423454
4.8
Excellent
179 reviews
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The boiler suit feels amazing and the…
The boiler suit feels amazing and the staff in store were so helpful. Thanks again Fatface!
27 April 2023
Reply from FatFace - BLUEWATER 2
Hi Vicky
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My favourite shop…
Always good service and delivered quickly when bought online. Lovely quality items and right on trend. I buy all my clothes from Fatface and have done for several years.
27 April 2023
Reply from FatFace - BLUEWATER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Excellent material and great design
Excellent material and great design.
Delivery was quick. A got a few pieces on sale so very happy for value for money
26 April 2023
Reply from FatFace - BLUEWATER 2
Hi Maria,
Thank you for this 5* review!
I'm really glad that your order arrived quickly and that you are happy with your items. We hope that you continue to have great experiences with us.
Have a great day!
JH
Reply from FatFace - BLUEWATER 2
Good afternoon, Jason
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Bluewater store.
Take care, JB
I find fat face haven’t changed much in…
I find fat face haven’t changed much in their designs, clothes tend to be either short in the length or to long in the length. I also prefer more cotton items not jersey type of material.
17 April 2023
Reply from FatFace - BLUEWATER 2
Good afternoon, Kuldeep
Thank you for taking the time to leave your feedback.
I am so sorry to read that you are unhappy with our brand. Please be assured your custom and feedback is important to us. I hope we tempt you to shop with us again soon.
Enjoy your day. JB
Happy staff
Staff are very friendly helpful just amazing group of people really to be honest. Loads for university yeah thank you
16 April 2023
Reply from FatFace - BLUEWATER 2
Good afternoon, Ruth
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Bluewater store.
Take care, JB
Reply from FatFace - BLUEWATER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - BLUEWATER 2
Hi David
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Cool company with looks of choice I love ❤️
I have found the company to have a great selection of clothes that work for me and the online purchase is great. I easily exchanged items in store without issue. Great customer service.
1 April 2023
Reply from FatFace - BLUEWATER 2
Hello Tristan, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Easy to order
Easy to order, and no problem collecting. I also found a discount code online, so great result!
27 March 2023
Reply from FatFace - BLUEWATER 2
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you found ordering and collecting your order an easy process. I hope you continue to enjoy your shopping experience with us.
Take care, MM
Reply from FatFace - BLUEWATER 2
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Reply from FatFace - BLUEWATER 2
Hello, Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Bluewater…
Visited the store in Bluewater today and cannot fault the customer service, staff were friendly and very helpful
9 January 2023
Unprompted review
Reply from FatFace - BLUEWATER 2
😍BLUEWATER! Our team are the best, aren't they? So pleased to hear of your positive experience in our store. Your amazing comments will be fed back to our superheroes in store! - RS
Lovely suede boots
Suede boots were a good price in the sale and beautifully made. I ordered two pairs to get the right size, they were delivered in a huge box but beautifully packaged, and the return was very easy in store.
23 November 2022
Reply from FatFace - BLUEWATER 2
Good afternoon, Kentishmaid
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about your order and service you received. I am pleased to read our returns process was nice and easy. We hope you love your new boots and continue to enjoy shopping with us.
Take care, JB
Just loving ur bags cloths and store
28 November 2022
Reply from FatFace - BLUEWATER 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP
Lovely shop
Lovely shop, friendly and helpful staff, needless to say, fabulous clothes.
8 November 2022
Reply from FatFace - BLUEWATER 2
Good Afternoon,
Thank you for your feedback the crew at the Bluewater store. It is so wonderful to read about the great experience you had instore
Take care - KS
Returning online order
I returned a couple of dresses , sadly the material was very itchy due to the gold thread…the sleeves were not lined. Very pleasant staff dealt with the return swiftly and politely.
3 November 2022
Reply from FatFace - BLUEWATER 2
Thank you for your 5* review. We are sorry that your purchase wasn't the right material for you at this time. I will send this information over to our design team for future consideration. We will also pass this review over to our wonderful team in store! - RS
Great Styles
Great styles, reasonable price, always offers, lovely store and friendly, helpful staff.
1 October 2022
Reply from FatFace - BLUEWATER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Did not receive my order
Did not receive my order as you use Evri who are not reliable and lost my package. So disappointed as order items were out of stock by then. If I could give zero, I would have. Please stop using Evri.
Yes, got a refund but I really wanted my items that I ordered. Hence disappointed.
29 September 2022
Reply from FatFace - BLUEWATER 2
Good Morning
Thank you for your review.
I am so sorry to hear of your recent experience with us.
I have looked into this further and I can see that a full refund has been processed for you.
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com
EP
Lovely dress and helpful staff
I bought the dress online but needed a different size so went to the Bluewater store. Staff member was very helpful. Checked the stock room but didn’t have my size so she credited me for the dress and she reordered it to be delivered to me. Arrived within about 4 days.
16 September 2022
Reply from FatFace - BLUEWATER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
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