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FatFace - BERKHAMSTED Reviews 75

TrustScore 4.5 out of 5

4.6

176a High Street, HP4 3AP Berkhamsted, Hertfordshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Elliott & Andrew - Berkhampstead branch.. Fantastic! What amazing, patient, considerate team members. I was told a sale item was at their branch. They searched it wasn't. The other branch should h... See more

Company replied

Rated 5 out of 5 stars

It was oh so easy to order my Breton top. I was informed by email when it had arrived instore. I went to collect it. Staff are very helpful and welcoming in the Berkhamsted shop. I was a little disa... See more

Company replied

Rated 5 out of 5 stars

I always love fat face. It’s slightly more expensive than other high street stores like next but I feel the quality is better and it always washes well and lasts a long time before giving out.... See more

Company replied

Rated 2 out of 5 stars

The staff were lovely as always & so helpful. Sadly While in the photo the top looked lovely… in reality the material wasn’t flowy , it felt cold up touch, very creased , the cuffs seems to have no... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 176a High Street, HP4 3AP, Berkhamsted, Hertfordshire, United Kingdom

  • 01442 875173

4.6

Excellent

TrustScore 4.5 out of 5

75 reviews

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1-star

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Rated 5 out of 5 stars

Good value smart casual shirts with…

Good value smart casual shirts with short sleeves.

6 May 2026
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Reply from FatFace - BERKHAMSTED

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Satisfied customer

Knew what I was looking for, couldn't see it on shop floor so asked assistant. She went out to storeroom, found it in the right size . Good result, very pleased.

17 April 2026
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Reply from FatFace - BERKHAMSTED

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy to oder

It was oh so easy to order my Breton top. I was informed by email when it had arrived instore. I went to collect it. Staff are very helpful and welcoming in the Berkhamsted shop.
I was a little disappointed in the colours of my top; in the picture, it looked like a candy pink with pale green. Instead it's more of a light Burgundy. I have kept it as I bought a Burgundy cardigan at Christmas.

26 March 2026
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Reply from FatFace - BERKHAMSTED

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 3 out of 5 stars

Not right for me

The dress was very creased so it was hard to work out what it would look like when ironed. I didn’t like to iron it in case I wanted to return it. It also had a funny smell. I don’t think it suited me but it is a nice style for the right person. When I took it back to the store to return it the next day the internet was down so I’ll have to go back again. I usually have a great experience with fat face though so this was unlucky

15 March 2026
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Reply from FatFace - BERKHAMSTED

Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE

Rated 5 out of 5 stars

Quality Coat

Regular customer of FatFace, bought men’s wax effect field jacket, fully lined nice and warm, great true fit, quality material, lovely fawn green colour, modern cut, can be worn casually with jeans or smart with nice trousers, very competitively priced, extremely pleased!

17 February 2026
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Reply from FatFace - BERKHAMSTED

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Communication was good

Communication was good. Easy and quick to pick up item in the store.

17 February 2026
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Reply from FatFace - BERKHAMSTED

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent

I’ve been a fan of FatFace for many years, and the quality, fit, and style of their clothing has always been consistently excellent. The prices are very reasonable, and the sales are genuinely fantastic.

During a recent visit to my usual store in Berkhamsted, the experience was made even better by the wonderful staff. They were friendly, kind, and extremely helpful, taking the time to assist me with my choices, which I truly appreciated.

A brand is only as strong as its front-facing team, and the staff at the Berkhamsted store in Hertfordshire are a real credit to FatFace and looking at my receipt the young lady that helped me is named Beatrice who is a credit to her parents and Fatface. Thank you.

23 January 2026
Unprompted review
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Reply from FatFace - BERKHAMSTED

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Swift Service

Ordered online and it was available for store collection one day ahead of schedule which I thought was excellent service.

17 January 2026
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Reply from FatFace - BERKHAMSTED

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Parka ordered online, collected & tried instore

Parka ordered online, collected in store. Would have preferred to buy in store as I’m betwen sizes, but didn’t want to order 2 sizes, big SHAME couldn’t have item ordered to stock in store without me having to pay.
Tried on in store, I kept garment. Store v helpful.

16 January 2026
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Reply from FatFace - BERKHAMSTED

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Love fat face clothing

Love fat face clothing. Slightly quirky and fun but relaxed seaside/piste vibe. Delivery to store is efficient and easy and returns are super simple! Just wish the length of shirts would decrease back to what it was a good few years back. There must be more tall thin people than there used to be! Great team at Berko always professional but fun too!

3 January 2026
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Reply from FatFace - BERKHAMSTED

Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM

Rated 5 out of 5 stars

👍😃😃😃

👍😃👍👍👍👍👍👍👍👍👍😃

6 January 2026
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Reply from FatFace - BERKHAMSTED

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy ordering & collecting

It was easy to make an order and useful to be able to collect at my local store. The shop assistant was friendly.

12 December 2025
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Reply from FatFace - BERKHAMSTED

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fat Face clothes are always good…

Fat Face clothes are always good quality, very happy with purchases

31 October 2025
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Reply from FatFace - BERKHAMSTED

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

All very efficient

All very efficient. Ordered on a Sunday and requested to collect item on the following Weds. Went without a hitch.

22 June 2025
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Reply from FatFace - BERKHAMSTED

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Order was in and collected on time

Order was in and collected on time. Thanks to staff.

20 June 2025
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Reply from FatFace - BERKHAMSTED

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent Service

Helpful instore advice. Swift ordering process. Item delivered in under 24hours.
Perfect fit, well made and stylish.

9 May 2025
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Reply from FatFace - BERKHAMSTED

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 1 out of 5 stars
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Reply from FatFace - BERKHAMSTED

Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE

Rated 5 out of 5 stars

There is no fat face store in my town

There is no fat face store in my town, but tried a dress on in store when visiting friends. Staff really helpful.The regular length dress is much too long for me but was advised that it did come in a shorter length and I could order it online, which I did. Had it delivered to my local Next store, supposed to come in at the weekend, but arrived a couple of days early which was brilliant. Good fit, still a bit long for me, but not too bad. Good quality too.

17 March 2025
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Reply from FatFace - BERKHAMSTED

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Bought online delivered to local shop

Bought online delivered to local shop. Worked well

30 January 2025
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Reply from FatFace - BERKHAMSTED

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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