Jane! What can I say! You assisted with my enquiry on the phone in the morning, not only reserved a dress in store for me but also rang other stores on my behalf to find other size availability. Your... See more
Company replied
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Easy to order online, click and collect from local stores…..both visited recently. Staff very friendly, helpful and efficient. Great experience Dress is lovely and well priced. As described on websi... See more
Company replied
James, James... JAMES!! I came into the store looking for advice from someone on how to dress for summer and left with an entire new wardrobe full of new looks... James spent well over an hour explain... See more
Company replied
I love Fatface products their jeans are just the best! I also like the ethos of the company. I had online returns to be processed in store and this was handled in a breeze, no problem. I bought anot... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 3 Festival Place, RG21 7BF, Basingstoke, Hampshire, United Kingdom
- 01256 352103
4.8
Excellent
166 reviews
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Good quality not fancy but always look…
Good quality not fancy but always look good
30 September 2025
Reply from FatFace - BASINGSTOKE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excelent quality clothes
Excelent quality clothes, really good service either online or in store. Highly recommended.
24 September 2025
Unprompted review
Reply from FatFace - BASINGSTOKE 2
Good morning,
Thank you for your 5* review. This is great to hear! Have a lovely day, take care CM
Reply from FatFace - BASINGSTOKE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BASINGSTOKE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BASINGSTOKE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent customer service
Excellent customer service. Great quality clothes. Lots of choice
26 June 2025
Reply from FatFace - BASINGSTOKE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Parcel came quick but unfortunately…
Parcel came quick but unfortunately dresses did not fit. So will be returning.
7 May 2025
Reply from FatFace - BASINGSTOKE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Nice fit, styles and colours
Good quality clothing, as expected from Fat Face. Nice fit, styles and colours. The clothes that I ordered arrived in store on time for my collection. I'm pleased with my new summer tops and trousers, and I have been wearing them already.
11 May 2025
Reply from FatFace - BASINGSTOKE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I ordered from Fatface on a Tuesday…
I ordered from Fatface on a Tuesday morning and was able to pick it up from my local Fatface store on the Wednesdsy afternoon. Really great service. I'm also very happy with both my purchases so I couldn't ask for more.
7 May 2025
Reply from FatFace - BASINGSTOKE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! Take care, CM
I ordered online and collected from the…
I ordered online and collected from the Basingstoke shop where I tried on the clothes. Both the shirt and the chinos were a good fit. The shirt was very crumpled as it arrived vacuum packed having been rolled up excessively. The staff was helpful and friendly.
4 May 2025
Reply from FatFace - BASINGSTOKE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order online and have delivered…
Easy to order online and have delivered to my local store
11 April 2025
Reply from FatFace - BASINGSTOKE 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A very helpful and lovely sales…
A very helpful and lovely sales assistant at my local Fat Face shop
31 March 2025
Reply from FatFace - BASINGSTOKE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love Fat Face
Love Fat Face! Good quality clothes and lovely patterns. Staff in my local branch are always friendly and helpful.
3 April 2025
Reply from FatFace - BASINGSTOKE 2
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Basingstoke store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BASINGSTOKE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon!
LE
I love Fatface clothes
I love Fatface clothes. The staff at my local store and very friendly and helpful.
6 March 2025
Reply from FatFace - BASINGSTOKE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Fatface never fails to make me happy
Fatface never fails to make me happy! The merchandise is fabulous and the staff in the Basingstoke store are brilliant! Also, it has been very straightforward to both order online and return items. Well done!
19 February 2025
Reply from FatFace - BASINGSTOKE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love Fatface
I love Fatface. Ordered some gorgeous slippers. Cannot fault them. So comfortable and warm. Best slippers I've ever had. The store is amazing. Such helpful and friendly sales staff.
1 February 2025
Reply from FatFace - BASINGSTOKE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helped us get an order before Christmas
James at the counter was really helpful in getting something ordered for us before Christmas. Thank you!
21 December 2024
Unprompted review
Reply from FatFace - BASINGSTOKE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always excellent quality
Always excellent quality. Always lovely staff in the Basingstoke branch…..they are wonderful!!
19 December 2024
Reply from FatFace - BASINGSTOKE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I have shopped with Fatface for many…
I have shopped with Fatface for many years and have never had an issue until now! I ordered £88 worth of clothing online on the 28th November (some of which was reduced due to Black Friday). I decided to have it delivered to the Basingstoke store to pick up the following week. This is my nearest store, but still a 20 mile drive away. Due to illness I was unable to pick up when I received my order confirmation, but part of the order was delayed so I went on the 10th December to pick up. That morning I received another email confirming I needed to pick up my order before 12th December otherwise it would be returned.
At the till in the Basingstoke I showed the assistant my confirmation, but she couldn't find my order on the system. I gave her my name and postcode and she went to collect it. She gave me a small package which I knew couldn't hold all my order. I opened it to find a pair of male trousers. It wasnt my order, my name or my postcode.
To cut a long story short I waited for 40 minutes for the assistant to try and get through to customer services on the phone. My order clearly wasn't at the Basingstoke store. I even decided to check Next incase it had been delivered there by mistake, but it hadn't. I returned to Fatface to find her still on the phone on hold! I had to leave my details at this point as I needed to pick up my daughter. I was so frustrated, the manager said my order probably went to Amersham store as that had happened in the past! Really helpful info....NOT!
So after a 40 mile round trip I still had no order and was £88 down.
I got through to customer services myself via the chat app and they confirmed it wasn't at Basingstoke store (no sh*t!) Even through I have 3 emails confirming that it was!
CS said they would reorder my order, however half of it was now out of stock and also at its full price! The dress in particular was a gift for my daughter for Christmas.
Out of sheer frustration and anger I told CS to cancel my whole order. To add insult to injury I was then told I would have to wait upto 5 days for a refund!
So my question is Fatface...how the hell do you lose an order to your own store! You must have tracking to send out a confirmation to me? Or is it just a huge Black Friday scam to suddenly cancel customers orders so they have to re order at full price?
Disapointment beyond believe, and CS really couldn't give a toss! Not one person tried to track my order.
10 December 2024
Reply from FatFace - BASINGSTOKE 2
Good morning Michelle
Thank you for taking the time to leave your review.
I'm really sorry to read of your order difficulties and your poor delivery experience. This is disappointing to hear.
Please know that this experience not only falls short of your expectations, but ours also.
I will be sure to take your points from your review and pass them to all relative departments for their attention for how we can minimise the risk of this happening again.
If you would like to discuss this further, please do email fatfacereviews@mail.fatface.com.
Thank you, LE
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