I have been a Customer for 5 years now and have been through two moves at that time and always took fastspeed and he router with me to the new apartment. Customer service has been stellar even when th... See more
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See what reviewers are saying
Called to cancel due to moving home, but Aykut helpfully checked the new address and set everything up for an easy move instead
Great customer service, less great web page Very helpful customer service, fast, friendly and efficient, thank you Ayah. Negative aspect nonetheless, concerning the web resources: the process... See more
Company replied
Hello FastSpeed Internet Team, I would like to express my sincere appreciation for your employee Ayah. She provided exceptional service, showed professionalism, and was extremely helpful thr... See more
Company replied
Company details
About Fastspeed
Written by the company
Fastspeed
Danmarks ultimative internet
Fastspeed er din garanti for lynhurtigt og stabilt internet leveret via de førende teknologier: fiber, 5G mobilt bredbånd og coax. Med markedets højeste hastigheder og verdensklasse-routere sikrer vi det bedste WiFi-signal til dit hjem eller din virksomhed.💥
Som kunde hos Fastspeed kan du også tilvælge TV & streaming med op til 20% fast rabat – en perfekt løsning til hele familiens underholdningsbehov.🏆
Ud over prisvindende internet, har Fastspeed ekstremt lave priser og Danmarks bedste service, som selskabet har vundet flere priser for.
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Fastspeed leverer internet til hele Danmark – uanset om du er privatkunde, virksomhed, medarbejder med arbejdsgiverbetalt internet, bolig- eller antenneforening eller en del af et boligselskab.
Oplev Danmarks ultimative internet hos Fastspeed – Læs mere på vores hjemmeside: www.fastspeed.dk!
Danmarks ultimative internet
Fastspeed er din garanti for lynhurtigt og stabilt internet leveret via de førende teknologier: fiber, 5G mobilt bredbånd og coax. Med markedets højeste hastigheder og verdensklasse-routere sikrer vi det bedste WiFi-signal til dit hjem eller din virksomhed.💥
Som kunde hos Fastspeed kan du også tilvælge TV & streaming med op til 20% fast rabat – en perfekt løsning til hele familiens underholdningsbehov.🏆
Ud over prisvindende internet, har Fastspeed ekstremt lave priser og Danmarks bedste service, som selskabet har vundet flere priser for.
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Fastspeed leverer internet til hele Danmark – uanset om du er privatkunde, virksomhed, medarbejder med arbejdsgiverbetalt internet, bolig- eller antenneforening eller en del af et boligselskab.
Oplev Danmarks ultimative internet hos Fastspeed – Læs mere på vores hjemmeside: www.fastspeed.dk!
Bedste kvalitet, pris og kundeservice!
Written by the company
- Fastspeed - Danmarks førende internetudbyder
- Siden etableringen og lanceringen af Fastspeed, har vi altid fokuseret på at gøre det RIGTIGE for kunderne og levere det, som kunderne vil have! Det betyder, at vi hver dag arbejder for, at du får Danmarks bedste internet til den billigste pris, med den suverænt bedste kundeoplevelse og service.
Contact info
Bygmestervej 10, 2. tv., 2400, København NV, Denmark
- 89873700
- kundeservice@fastspeed.dk
- fastspeed.dk
Fastspeed - DKs ultimative internet
4.8
Excellent
51K reviews
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Payed for technician saying it won’t work
Bought their fiber and talked with support about the fact that it is installed in the building but it’s only a cable in the stairwell and not in my apartment. They said it was fine and the technician would fix it. The technician arrived a month later and said it wasn’t possible and there were so many things wrong. I then called them again and they didn’t have another internet option that made sense for me, so I wanted to cancel it. A few days after they pulled 700dkk from my bank account without saying anything in advance. It was apparently because of the technician, but he didn’t do a thing… I called them and they couldn’t help.
UPDATE
Fastspeed reached out and wanted to refund med for the technician. I was very pleased with that. Although I wished I was heard when I first called and let them know about the inconvenience.
6 March 2026
Unprompted review
Reply from Fastspeed
Hi Justine,
Thank you for your review.
We are sorry to hear that you experienced difficulties during the installation of your connection. It is, of course, never our intention for any of our customers to have a challenging experience.
As stated in the order confirmation, a fee may be charged for a technician visit if the appointment cannot be completed as planned. This also applies in situations where the technician is unable to carry out the work due to circumstances at the address. However, we are sorry if this was not communicated clearly.
We fully understand your wish to be heard, and we are sorry that you initially felt this was not the case. We are, however, pleased that we were ultimately able to resolve the issues.
Thank you for taking the time to share your experience.
//Laura
No internet and no communication
Hi, I’ve been without internet since yesterday. Fastspeed informed me that the connection would be restored by 22:00, but now, one day later, I still don’t have internet.
I also haven’t received any updates or additional information. Their support (which is only available via chat on weekends) has not responded to me, even after waiting for about an hour.
This lack of communication and delayed resolution is very frustrating.
28 March 2026
Unprompted review
Reply from Fastspeed
Hej,
Tak for din anmeldelse.
Vi er kede af at læse om den oplevelse, du beskriver. Det lever naturligvis ikke op til den standard, vi ønsker at have.
Vi er allerede gået i gang med at undersøge sagen nærmere for at få klarlagt forløbet og sikre, at det bliver håndteret korrekt. Vi vil forsøge at kontakte dig direkte, så snart vi har gennemgået sagen grundigt.
//Emma
professionalism
The doubts I had were cleared up by the operator Jonas, who helped in a professional and friendly manner.
27 March 2026
Unprompted review
Reply from Fastspeed
Hi Xavier,
Thank you so much for your review and the 5 stars 😊
We’re glad to hear that Jonas was able to answer your questions in a professional and friendly manner. Your kind words are much appreciated, and we’re happy that you had a positive experience with us.
//August
Reply from Fastspeed
Hej Attila,
Tusind tak for din anmeldelse og de 5 stjerner 😊
Det er rigtig dejligt at høre, at Mira kunne hjælpe dig og give dig en god oplevelse. Vi sætter stor pris på, at du fremhæver hendes hjælpsomhed.
//August
I spoke with Sofia
I spoke with Sofia, and she was extremely helpful. The conversation was clear, concise, and very informative. I truly appreciate her support and professionalism. Thank you for your help, Sofia!
25 March 2026
Reply from Fastspeed
Hi Konstantin,
Thank you so much for your review!
We’re delighted to hear that Sofia was extremely helpful and that the conversation was clear, concise, and informative. We really appreciate your kind words about her support and professionalism.
Thank you for taking the time to share your experience with us!
//Sascha
Phone number change
I needed to change my phone number linked to my account and called the tech support line, the employee was able to help me quickly and easily.
25 March 2026
Unprompted review
Reply from Fastspeed
Hi Martin,
Thank you for your review!
We’re glad to hear that our team was able to help you quickly and easily with changing your phone number.
We really appreciate you taking the time to share your experience with us.
//Sascha
Carl-Emil was utterly fantastic
Carl-Emil was utterly fantastic: efficient, kind, charming. Couldn't have been better. I'm very grateful to him for making everything easy and smooth.
25 March 2026
Unprompted review
Reply from Fastspeed
Hi,
Thank you so much for your review!
We’re thrilled to hear that Carl-Emil provided such a fantastic experience—efficient, kind, and charming—and that he made everything easy and smooth for you.
We really appreciate you taking the time to share your experience with us.
//Sascha
Reply from Fastspeed
Hej Susan,
Tusind tak for din anmeldelse og de 5 stjerner! ⭐
Det er dejligt at høre, at du fik god hjælp fra Sascha – vi giver selvfølgelig din ros videre, det vil hun sætte stor pris på!
//August
I called them to terminate our…
I called them to terminate our contract, Nikolaj was very helpful and informative with helping in that. Good customer service!
24 March 2026
Unprompted review
Reply from Fastspeed
Hi Bence
Thank you for the 5 stars 😊
Great to hear that Nikolaj was helpful and informative while assisting you — glad you experienced good customer service 🙌
Thank you for taking the time to share your experience.
//Laura
Reply from Fastspeed
Hi there!
Thank you for the 5 stars 😊
Great to hear that you received quick help 🙌
Thank you for taking the time to share your experience.
//Laura
Super service
23 March 2026
Unprompted review
Reply from Fastspeed
Hej Jens 😊
Tak for de 5 stjerner ⭐️
Det er dejligt at høre, at du oplevede super service 🙌
Tak for at tage dig tid til at dele din oplevelse
//Laura
He dindt have any problem to talk with…
He dindt have any problem to talk with us in english and also to explain or repeat a lot of times when I didnt understand
23 March 2026
Unprompted review
Reply from Fastspeed
Hi Sofia 😊
Thank you for the 5 stars ⭐️
We’re glad to hear that communication in English was smooth and that our team took the time to explain everything clearly 🙌
Thank you for taking the time to share your experience
//Laura
Nicklas yder en super god service og er…
Nicklas yder en super god service og er lyn hurtig til at løse problemstillinger⭐️
23 March 2026
Unprompted review
Reply from Fastspeed
Hej Fatima 😊
Tak for de 5 stjerner ⭐️
Det er dejligt at høre – jeg sørger for at give din ros videre til Nicklas 🙌
Tak for at tage dig tid til at dele din oplevelse
//Laura
Outstanding experience
I just wanted to take a moment to highlight how great the Customer Support for Internet Connection has been—especially Mohammed. My experience with him was truly outstanding—professional, responsive, and very thorough. Every question or issue I had was handled with care, and he stayed engaged until everything was fully resolved 👌
If anyone needs help or has something to sort out, I highly recommend reaching out to Mohammed—he really knows what he’s doing and makes the whole process smooth.
In my opinion, he absolutely deserves a 100/100 🌟
23 March 2026
Unprompted review
Reply from Fastspeed
Hi Milad 😊
Thank you for the 5 stars ⭐️
We’re thrilled to hear about your outstanding experience with Muhammed 🙌 I’ll be sure to pass your amazing feedback on to him—it sounds like he really made a difference!
Thank you for taking the time to share your experience
//Laura
Reply from Fastspeed
Hi Max 😊
Thank you for the 5 stars ⭐️
We’re glad to hear you had a great experience 🙌
Thank you for taking the time to share your experience
//Laura
Reply from Fastspeed
Hej Helgi 😊
Tak for de 5 stjerner ⭐️
Hvor er det dejligt at høre – jeg sørger for at give din ros videre til Muhammed 🙌
Tak for at tage dig tid til at dele din oplevelse
//Laura
Reply from Fastspeed
Hi Tincho,
Thank you for the 5 stars ⭐ We’re very happy to hear that you had a great experience 😊
It’s great to hear that Jonas was very helpful 🙌 We’ll make sure to pass on your kind words!
Thank you for taking the time to share your experience 🙏
//Laura
Reply from Fastspeed
Hej Sravani Poojari,
Thank you for your review! We're glad to hear that you received good service and had a positive experience with us.
//August
Amazing and fast service
Amazing and fast service. Very polite lady and all my inquiries were solved promptly. The call was also answered super fast. Thank you.
19 March 2026
Unprompted review
Reply from Fastspeed
Hello Philip,
Thank you so much for your fantastic review! We're thrilled to hear that our team could provide fast and polite service and resolve all your inquiries quickly. We really appreciate your feedback!
//August
Reply from Fastspeed
Hi Ida,
Thank you so much for your 5-star review!
We’re really happy to hear that Sascha gave you an amazing experience – we’ll be sure to pass on your kind words.
//Sofie
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