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Review summary

Created with AI, based on recent reviews

Considering 245 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff, noting that employees are often friendly, helpful, and professional, from initial phone calls to delivery and collection. Many people also appreciate the competitive pricing and the ease of the ordering process. However, some people were dissatisfied with the delivery and collection services, citing issues such as skips arriving late, not being collected on time, or even not being delivered at all. There were also instances where the skip was placed incorrectly, causing inconvenience. Some customers also mentioned unexpected additional charges.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised fast and on-time... See more

Service

Users describe ambiguous interactions with service. Many reviewers report extremely negative experiences,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Order

Clients share ambiguous opinions on order. Many customers report issues with orders being cancelled, delayed,... See more

Price

People report ambiguous experiences with price. Many customers found prices competitive, with some noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The skip was booked for Friday as I had a project planned for Saturday. All my materials were delivered and a mixer hired but no skip arrived. My Mrs called to enquire where it was and was told "sorry... See more

Rated 4 out of 5 stars

Made a telephone query to ensure they could deliver on a specific date which they confirmed and I booked online. Later received a call to advise they couldn’t deliver on the date they had previously c... See more

Rated 4 out of 5 stars

Good delivery and pick up service. Not great customer service. Wasn't informed about time Skip would be arriving on the day and no phone number readily available until you get the skip. Rang 2 differe... See more

Rated 3 out of 5 stars

Skip arrived fine, told would be collected 7 days later, which it wasn’t. I had to chase twice to get it removed 2 days later. Principal problem was I had booked to have drive cleaned ! Long list of t... See more


Company details

  1. Waste Management Service

Information provided by various external sources

Fast Skips is the fastest, easiest, and best-value place to sort out skip hire or man & van collection in the UK. No matter where you are in the UK, you can order waste removal services today that can be with you the very next day.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The best skip company

The skip was delivered exactly as planned and left on my drive leaving plenty of room for my car to get on and off.
I was not done with it in 7 days so I called them for a week extension, which they granted with no problem.
The fact that you can pay with klarna helps with the cost.

27 June 2025
Rated 2 out of 5 stars

Delayed and then late delivery

Skip ordered for Friday phone call to say that they could not deliver until Monday, skip did not arrive on the Monday. Called contact centre you said they were an overflow line and would get someone to call me back. No phone call recieved. Skip eventually arrived Tuesday afternoon with an apology for being a few hours late. When told it should have arrived the day before driver states we weren't on the list for Monday. Delivery driver was apologetic and nice he would have got 5 stars

9 July 2025
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!!!

Fast Skips Over Promised & Under Delivered.

This company has a weeks notice to deliver my skip. I deliberately set it to be delivered the day before I cleared out garage.

At 12:41 on the expected date of delivery, I contacted them for a timescale update - I was told somebody would call me back - but they never did.

Fast forward to 17:00. the office is closed, I have no skip, I received no call back and zero correspondence. I am LIVID! I have been planning this for weeks and coordinated with other people to help me with my clear out - and now I have to cancel everything.

**UPDATE**
I began calling Fast skips at 7am because their opening hours on Google indicate this is when they’re open from - that’s a damn lie!

Got through to an advisor who was ill trained in conflict resolution and LISTENING skills! Spoke to the manager who agreed to issue a refund.

Literally 2 minutes later, the skip arrives 🙄 so I had to call the manager again.

This company is disorganised, chaotic and they don’t communicate with each other. If you want a professional seamless service, Fast Skips do the exact opposite!

15 July 2025
Unprompted review
Rated 4 out of 5 stars

Skip the confusion

Good delivery and pick up service. Not great customer service. Wasn't informed about time Skip would be arriving on the day and no phone number readily available until you get the skip. Rang 2 different departments before getting through

29 June 2025
Rated 1 out of 5 stars

Worst experience I have had with a skip…

Worst experience I have had with a skip , will pay and use a local company next time rather than an agent placing orders with skip companies.
Skip booked and confirmed for delivery with a weeks notice, called on the day to say sorry we can’t deliver. Not the end of the world but lost the weekend I had set aside.
Collections however!!! Multiple promises for collection have been missed, I have a bathroom installer now at the house that needs his own skip and I still have a full skip on my drive now that’s been here 3 weeks.
I won’t be using fast skips again

31 May 2025
Rated 1 out of 5 stars

they refuse to take instructions over…

they refuse to take instructions over the phone will only deal with internet , i wanted an exchange skip but was told it would take 6 days which is daft , who can wait this long for a second skip and to get original picked up , despite my best efforts they refused to budge so i contacted another supplier who was there within an hour, beware if your in the middle of a job and you happen to need another skip you,ll be disapointed

2 July 2025
Rated 1 out of 5 stars

Questionable Subcontractor

The service from Fast Skips was acceptable, but the subcontractor they used — Goldings — was by far the worst skip company I’ve dealt with. They refused to collect the skip on the first attempt, claiming it was overfilled, and issued a steep £204 charge as a result. On top of that, I was charged an additional £24 for a so-called “prohibited item.”

I’ve used many skip companies over the years with similarly filled loads and have never encountered issues like this. The charges felt excessive and poorly justified. I strongly recommend avoiding this company.

9 June 2025
Rated 5 out of 5 stars

Delivered on time

Delivered on time and in location specified. Extended the hire period as requested. Helpful and pleasant lady on the phone. Thankyou.

15 June 2025

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