The bike was delivered late, and I wasn't informed the day before that the courier would arrive the following day. It's a good thing I had to work a second shift. I'm happy with the bike, but the alar... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
This is the second fatbike I buy from FastBikerz.nl. The service was good both times (ones not assembled, the other fully assembled) and the overall price/quality is also good. The “delivered next... See more
Company replied
Hello, I ordered v20 pro, but after that they contacted me to get another type ( v8 ) or I wait 2weeks. V8 is not suitable for me so I asked if another type available, they told me v8 pro is availab... See more
Slowly delivered. otherwise they solved everything, even if it took a little longer
Company replied
3.1
Average
504 reviews
Replied to 55% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
It was really fast!
It was really fast!! And good deal!! Super recommended!!
6 January 2026
Unprompted review
Very poor service
24h delivery is certainly a joke. I needed the bike for a birthday and it arrived one week late. Communication was poor, no transparency about the delivery status so I bought another bike somewhere else. Now they want 165 € to return the bike which is no longer needed. I recommend avoiding this dealer if you’re looking for professional service.
2 March 2026
Unprompted review
Perfect bike
16 February 2026
Unprompted review
Very bad experience
Very bad experience. I do not suggest to buy from them. I bought a package with bike, bike lock and back seat but they did not deliver the complete order. After reaching out they said the missing parts will be sent within two days but then they stopped communicating completely . Now I do not know if the order will ever be completed or not. Such a hassle, 0 in customer service, 0 in taking liability pf their own actions, would suggest avoiding them.
20 February 2026
Unprompted review
Reply from FastBikerz
Thank you for sharing your experience, Ayaz.
We understand how frustrating it is to receive an incomplete order, especially when the missing items were part of a package deal. That is not the experience we aim to provide.
In some cases, accessories such as locks or seats are shipped separately due to stock or logistical reasons. However, if you were informed that the missing items would be sent within two days, then clearer follow-up communication should have taken place. We acknowledge that the lack of response has caused uncertainty, and for that we apologize.
Please be assured that we do not avoid responsibility. We would like to properly review your case and ensure the remaining items are delivered. Kindly contact us directly with your order number so we can immediately check the shipment status and resolve this matter.
— Team Fastbikerz
Ouxi V8 Max 6.0 (C80) review
I have bought Fatbike - Ouxi V8 Max 6.0 (C80). It is fancy looking and strong for long range.
20 February 2026
Unprompted review
Reply from FastBikerz
Thank you for your review! Great to hear that you’re enjoying the Ouxi V8 Max 6.0 (C80) and that you like both the design and its performance on longer rides. We wish you many safe and enjoyable kilometers ahead! 🚲
— Team Fastbikerz
4+ weeks delay and broken promises
On 21 January 2026 I was explicitly informed in writing that the complete process (pickup, repair and return shipping) would take a maximum of 7 working days.
The fatbike was collected on 22 January. We are now more than four weeks further.
During this period, several promises were made: – 7 working days
– 2 weeks
– delivery on Friday
None of these commitments were fulfilled.
Only after weeks it was mentioned that the motor was not in stock. This should have been communicated immediately at the start of the repair process.
There has been no concrete delivery date, only repeated delays. As a “solution” I was offered to receive the bike back unrepaired.
Within one year, this is the second time I experience exactly the same issue with this company.
Waiting more than a month without proper planning, transparency or accountability is not acceptable.
I expect a concrete and definitive solution.
22 January 2026
Unprompted review
Reply from FastBikerz
Thank you for your detailed feedback.
We understand your frustration, especially when specific timeframes were communicated and subsequently not met. When an initial estimate of 7 working days is given, it is reasonable to expect clear updates if circumstances change.
In this case, the delay was caused by the replacement motor not being available in stock with the manufacturer. However, we acknowledge that this should have been communicated more transparently and at an earlier stage in the process. The shifting timeframes understandably created uncertainty and disappointment.
Offering to return the bike unrepaired was meant to give you flexibility rather than leave you without options, but we understand that this does not resolve the core issue.
We are currently working to obtain a confirmed delivery date for the motor and to finalize this case properly. We agree that after this period, a concrete and definitive solution is required.
Please contact us directly with your service reference so we can provide you with an updated and precise status.
— Team Fastbikerz
After 6 months of waiting for a…
After 6 months of waiting for a replacement battery, i am still waiting. When i call the company they tell me to wait for a couple of hours and they will get back to me. They do not get back all day. Also they do not answer phones. This far they have told me “battery is coming in two wees” every time i message them about it.
6 February 2026
Unprompted review
Reply from FastBikerz
Thank you for sharing your experience, Mika. We understand how frustrating it is to wait this long for a replacement battery and to feel like you’re not getting clear follow-up. Waiting six months is understandably disappointing.
We want to clarify that repeatedly posting reviews unfortunately does not help speed up the resolution of a warranty case. What does help is direct contact with the correct order details, so we can actively track and escalate the delivery with the supplier.
The replacement battery is dependent on the manufacturer’s delivery, which is why earlier timeframes have shifted. That said, we acknowledge that communication in your case should have been clearer and more consistent, and we regret that you felt left waiting without proper updates.
We genuinely want to resolve this for you. Please contact us directly with your order number so we can review the current status and provide you with a concrete update.
— Team Fastbikerz
SCAM COMBO DEALS – THEY TAKE YOUR MONEY AND DON’T SEND EVERYTHING
This is one of the worst online shopping experiences I’ve ever had.
I ordered a combo deal from this website. When the package arrived, important parts were missing (a lock and a pair of foot rests). I contacted them immediately. They replied once and promised they would send the missing items in 2 days.
They never did.
After one week, nothing arrived. I emailed again, no reply. I kept sending emails for weeks and they completely ignored me. Zero communication.
I finally called them. They casually said they would send the missing items next week. Surprise: they lied again. More weeks passed. Nothing arrived. No replies. No updates. No care.
It has now been almost 3 months since I received the package, and the missing items were never sent.
Let me be very clear:
• Their combo deals are a scam
• They offer products they never fully deliver
• They keep your money
• They don’t respond to emails
• Their customer service is terrible and dishonest
Once they get your money, they don’t care at all. They will lie, delay, ignore you, and hope you give up.
If you’re thinking about buying from this website, DON’T. Save yourself the stress, frustration, and wasted money. There are many better and more honest stores out there. This one is not worth the risk.
Absolutely do not recommend.
23 January 2026
Unprompted review
Reply from FastBikerz
Thank you for sharing your experience, Moe. We take feedback like this seriously, especially when it concerns missing items and communication.
At this moment, however, we are unable to find an order under the name “Moe” in our system. This makes it difficult for us to verify the details of your case and take immediate action. It is possible that the order was placed under a different name, email address, or account.
We want to be clear that our combo deals are legitimate and that all included items are intended to be delivered. In some cases, accessories are shipped separately due to stock or logistical reasons. That said, we acknowledge that the communication described here does not meet the standard we aim to provide.
We would like to properly investigate and resolve this. Please contact us directly with your order number and the email address used for the purchase, so we can review the situation and ensure the missing items are sent or an appropriate solution is provided.
— Team Fastbikerz
Serious delivery issues and lack of customer care
I experienced serious delivery issues, with the delivery failing three times in a row.
After multiple delays, I was informed that the bike would be delivered during the exact week I would be traveling. I contacted the company to request delivery before or after my trip, clearly explaining that I would not be available to receive it, and that I had placed the order in advance specifically to avoid this situation.
Despite this, the company did not respect any of the previously communicated delivery timelines and proceeded to deliver the bike at their own convenience. In our last conversation, I was very clear that delivery during that week was not possible, yet the bike was delivered anyway, without my authorization.
I am currently in another country, and the bike was left outside my home, after they allowed another person to sign for the delivery, simply so they could drop it off, putting my property at risk.
When I tried to contact them again, I received no response. There was no attempt to understand the situation or resolve the issue. The only alternative offered was changing the color of the bike, which did not address the actual problem.
Overall, my experience was marked by poor communication, repeated broken delivery promises, and a lack of concern for the customer. Unfortunately, I cannot recommend this company.
12 January 2026
Unprompted review
Reply from FastBikerz
Thank you for sharing your experience, Lusca. We understand how upsetting this situation must have been, especially after clearly communicating your availability and arranging your order in advance to avoid delivery issues. Having a bike delivered without your authorization while you were abroad, and left outside your home, is understandably concerning.
We acknowledge that the repeated delivery changes and the lack of clear follow-up communication did not meet the standard of service we aim to provide. The coordination with the transport partner should have been handled more carefully, and we regret that this did not happen in your case.
This feedback is taken seriously, as it highlights where our communication and delivery processes need improvement. We would like the opportunity to review your case in detail and see how we can resolve this properly. Please contact us directly with your order number so we can address this matter with priority.
— Team Fastbikerz
I do not recommend
I'm writing another negative review about this company. A week ago, I left a negative comment about this incompetent company. They're delaying delivery of an outstanding bicycle part for two months. I received a response from them a week ago with stupid explanations. Because it's Black Friday. They were supposed to send me the outstanding part a month earlier. Contact with them is hopeless, demonstrating a complete lack of respect for the customer and their money. They responded to my review and asked me to email them with my order number so they could deliver the outstanding part. I emailed them the next day, and of course, still no response. This is simply pathetic. I'm forced to report this matter and accuse this company of scam and theft. I have no other option. And don't ask me to email you, as I've already sent you three emails. What you're doing is pure scamed and theft on your part, and I won't let it go.
3 December 2025
Unprompted review
Reply from FastBikerz
This situation is not “scam” or “theft.” Your order and warranty are valid, and your missing part is ready to be sent as soon as the correct details are confirmed.
To resolve this immediately, please contact us again
by WhatsApp, email, or phone with your order number and full name.
If you message or call us now, we will help you right away and make sure the part is shipped without any further delay. We can't find your order only by name so contact us please again.
Kind regards,
Team FastBikerz
Good service.
Good service.. good quality.. nice people who work there
7 December 2025
Unprompted review
Reply from FastBikerz
Thank you so much for your kind words! 🙏
We’re happy to hear that you’re satisfied with our service, the bike’s quality, and our team. Enjoy your fatbike, and feel free to reach out anytime if you need anything! 🚲✨
I'm very happy with my fatbike,thanks 🤗
5 December 2025
Unprompted review
Reply from FastBikerz
Thank you, Domingo! 🤗
We’re really glad to hear that you’re happy with your fatbike. Enjoy the ride, and feel free to reach out anytime you need us! 🚲✨
Customer service is terrible
Customer service is terrible, they don't meet their delivery dates, and communication is incredibly slow.
3 December 2025
Unprompted review
Reply from FastBikerz
Response from Fastbikerz
We’re sorry to hear that your experience with our customer service and delivery was disappointing. You’re absolutely right that slow communication and missed delivery dates are frustrating and this is not the level of service we aim to provide.
In busy periods, especially around large restocks and promotions, responses can unfortunately take longer and delivery estimates may shift. That’s not an excuse, but an explanation and we are actively improving our response times and communication so customers aren’t left waiting for updates.
We’d really like to resolve your situation properly.
If you can send us your order number via info@fastbikerz.nl
or WhatsApp, we will:
Check the exact status of your order
Give you a clear and accurate delivery update
Make sure you receive faster and direct communication moving forward
Thank you for your feedback, it genuinely helps us improve.
Really happen to see my bike next day…
Really happen to see my bike next day after delivering an online order and really satisfied with the fastest service.
24 November 2025
Unprompted review
Reply from FastBikerz
Thank you for your review! We're happy to hear that your bike arrived the next day and that you’re satisfied with the fast service. Enjoy your new fatbike, and feel free to reach out if you ever need anything! 🚲✨
The bike was delivered late and also alarm is difficult
The bike was delivered late, and I wasn't informed the day before that the courier would arrive the following day. It's a good thing I had to work a second shift. I'm happy with the bike, but the alarm is very difficult to use and there's no way to turn it off; it just goes off. The alarm on this bike is a disaster... the instructions are complicated... I'll have to look for a different alarm because the one I received keeps beeping.
28 November 2025
Unprompted review
Reply from FastBikerz
Thank you for sharing your experience. We’re glad to hear you’re happy with the bike, but we’re sorry the delivery timing and the alarm system caused inconvenience.
The delivery service normally sends a notification one day before arrival, but during busy periods this can sometimes be delayed. We understand how frustrating that can be and will forward this feedback to our courier partner.
Regarding the alarm: the model included with your bike should not be beeping constantly. This usually means the sensitivity setting is too high or the unit wasn’t paired correctly. We will gladly help you adjust or replace it.
Please send us a short message at info@fastbikerz.nl
or via WhatsApp, and our team will guide you step-by-step or arrange a new alarm if needed.
Thank you for your patience, we’re here to help make sure everything works as it should.
This is the second fatbike I buy from…
This is the second fatbike I buy from FastBikerz.nl.
The service was good both times (ones not assembled, the other fully assembled) and the overall price/quality is also good.
The “delivered next day” was not really the case in either cases but anyway delivery was in reasonable time (2 days) and all it would take is to clarify it at the moment of buying.
24 November 2025
Unprompted review
Reply from FastBikerz
Thank you so much for coming back to us for your second fatbike, we really appreciate your trust. Great to hear that both deliveries went well and that you’re satisfied with the quality and service.
You’re absolutely right about the delivery timing. During busy periods it can take an extra day, and we understand that clarity upfront is important. Thank you for pointing this out, we’ll use your feedback to make our communication even clearer.
If you ever need help, advice, or parts in the future, we’re always here for you. Enjoy both bikes!
Everything was professional and quick
Everything was professional and quick. So satisfying. Thank you
28 November 2025
Unprompted review
Reply from FastBikerz
Thank you so much, Aleksandra! Great to hear that everything was handled professionally and quickly. We truly appreciate your feedback and are happy you’re satisfied.
Enjoy your fatbike, and feel free to reach out anytime! 🚲✨
No jokes but this store is the best…
No jokes but this store is the best place to buy your electric bike. They really have a good deals and also very polite and if you need help or anything.. they help as soon as possible.
28 August 2025
Unprompted review
Reply from FastBikerz
Dear customer,
Thank you so much for your wonderful review! We’re really happy to hear that you see us as the best place to buy an electric bike, that means a lot to us.
Great to know that you’re satisfied with our deals and that our team was able to help you quickly and politely whenever needed. That’s exactly the experience we want to give every customer.
Enjoy your bike, and feel free to contact us anytime if you need support! 🚲✨
Kind regards,
Team Fastbikerz
I ordered a V20 Pro
I ordered a V20 Pro, which arrived almost three months later than expected.
The bike arrived in good condition, but I ordered it in black and received it in gray instead.
It came with the extras I paid for, but since the order was delayed, the company offered me a choice of free accessories as compensation which were never included in the delivery.
The product itself is not bad, but the company’s management and customer service are very disappointing. Considering all the inconvenience and the long wait, the overall experience has been quite frustrating.
I received my order yesterday, and I’m happy to finally have it after everything.
However, I wouldn’t recommend this company, despite the price and the apparent convenience they offer for buying a fatbike.
8 November 2025
Unprompted review
Reply from FastBikerz
Dear customer,
Thank you for sharing your honest experience. We sincerely apologize for the long delivery delay, the incorrect color you received, and the fact that the compensation accessories were not included in your shipment. You are absolutely right that these issues should have been handled much more carefully.
The delays of the past months were caused by severe supply problems at our suppliers, but we fully understand that this does not make your personal situation any less frustrating. You should have been informed clearly and received exactly what you ordered, including the promised free accessories.
We are glad to hear that your bike finally arrived in good condition, but we would still like to make things right. If you contact us at info@fastbikerz.nl
with your order number, we will ensure that the missing accessories are sent to you immediately.
Thank you again for your feedback — it helps us improve our service.
Kind regards,
Team Fastbikerz
Fatbike review
I received my fatbike in two days and it was perfectly set up. Amazing service
8 July 2025
Unprompted review
Reply from FastBikerz
Dear customer,
Thank you so much for your review! We’re very happy to hear that you received your fatbike within two days and that it arrived perfectly set up. Fantastic that you experienced our service as amazing, that means a lot to us.
Enjoy your rides! 🚲✨
Kind regards,
Team Fastbikerz
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