My first order of samples didn't arrive. I'd had an email saying it was on its way so I presume it was lost in the post. Another was sent immediately. My 'proper' order arrived promptly. The price... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 64% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very prompt and efficient service
Very prompt and efficient service. Also helpful over the phone when I had a query.
very disappointed with this wallpaper…
very disappointed with this wallpaper ... we have used william morris paper a few times and not had a problem, but this paper however was difficult to work with the paper ripped at times and the colour came off , so not to happy with final result
No issues. Would use again.
Website was simple to use and delivery was as expected. No issues so would use again.
fast delivery and items arrived in…
fast delivery and items arrived in perfect condition and a good discount.
Brilliant service
Brilliant service and very good price. I found a paper which was hard to get elsewhere.
Quick response, great customer service
I had ordered some Emma Shipley wallpaper however the labelling was incorrect during manufacturing. From the very first email reporting this they respond quickly and we're always in touch with myself.
I cannot fault their customer service and have today received the correct wallpaper saving £70 off for the same wallpaper from them instead of the ES site.
Great service and efficient.
Excellent price compared to other stores and prompt delivery.
Speedy delivery, quality paper
Accurate calculator to determine how much baby needed - speedy delivery and quality paper
Delivered quickly and carefully thank…
Delivered quickly and carefully thank you! It looks lovely though not yet hung.
Great prices and service
Used this company originally as their prices were the lowest for my purchase of William Morris wallpaper but although their prices were the best, they haven’t cut back on customer services or cheaper (or chargeable) delivery. I sent several emails as I wanted to reserve a spare roll with the same batch number - all were responded to very promptly. My wallpaper arrived well packaged the next day. Cannot fault them and would definitely use again. Refreshing to have a company with such great prices that haven’t skimped on other areas of service.
Disappointing
I was attracted to them for the curtains and wallpaper options as well as the paint because I have a whole house to decorate. I had an issue with the paint I ordered and contacted their customer service via email as the phone number given was not answered.
The replies were pretty rude and what could have been a simple explanation and offer to help me choose the correct finish was dealt with really poorly. They showed zero knowledge of the product and were not able to provide me with an advice on what would be best for my project. Instead they used phrases such as ‘I don’t know where you read that’. This purchase (and the subsequent emails) was really not worth the effort at all and I will be buying from one of the many companies who cares enough to train employees to at least sound like they care with all my future purchases.
Easy to order
Easy to order, competive price and speedy delivery - well pleased with service
Arrived promptly and was well packaged
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








