Terrible customer service
Bought by mistake the Fashion Procreate brushes, thinking it was the programme.
When received the email with the tools to download, Realized that was just the brushes tools. And because I don't have any App to use the tools, I sent an email to customer service explaining the situation. Explaining that I don't have any IOS device, and that I don't have any fashion drawing app on my Android. Received an answer saying that I could use the tools on Clip Studio Paint, that was a free app for Android. But is not free, they have a trial and then I needed to buy the app. I sent another email explaining that the Clip Studio Paint app was not free, at least not in my country. They insisted it was a free app. I send them several prints, showing and proving that the app was not free, that only have a free trial. Procreate answered again to me saying the same, that I can use the tools on the Clip Studio Paint free app. I sent again new prints proving once again that the app was not free, and that I didn't want to buy the app because it's expensive, I don't have that kind of money, and only bought the procreate Fashion brushes tools because it says that I can use in android and thinking it was the all app not just the brushes. They sent the same email again... Over and over again saying that the Clip Studio app was free. I sent them more proofs about not being free. And then they simply ignore my emails.
They really don't care about customers. They just want our money, and do nothing to help.
So I lost my money, and I'll never use the tools because I don't have money to buy an app to use them.
28 March 2026
Unprompted review