Fascinating Diamonds Reviews 114

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Raj was super helpful. I was worried about shipping my family's diamond to him to be mounted but he reassured that all would be well. He let me know as soon as it had been delivered to ease my mind. H... See more

Rated 5 out of 5 stars

The product quality and the willingness of the team to hit an expected deadline exceeded expectations. Thank you RR

Rated 5 out of 5 stars

Great customer service, worked with us every step of the way. Roger was patient and very accommodating through whole process, sometimes taking 3-4 calls a day from us and often answering the same que... See more

Rated 5 out of 5 stars

I am thankful, amazed & very impressed with the awesome customer service & high quality jewelry of fascinating diamonds. I will certainly be talking about them with high praise! Thank you for putting... See more

Company details

  1. Jewelry Store

About Fascinating Diamonds

Written by the company

Custom Jewelry Design

Written by the company

We provide a modern online platform that allows you to create personalized jewelry pieces tailored to your preferences
Lifetime Warranty
We stand by the quality of our products with a lifetime warranty, ensuring long-term care for your jewelry.
30-Day Return Policy
For customer satisfaction, we offer a 30-day return policy, allowing you to return or exchange or return the items within this period for a full refund

Lifetime Warranty

Fascinating Diamonds® commits to be the jeweler for life, forever taking care of your treasured diamond jewelry.

1.Checking the ring for loose stones and tightening them. 2. Ring cleaning polishing and Rhodium Re-dipping. 3. Replacing the missing tiny side stones which are pave or micro pave set.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

114 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Wow! What a ring.

So, the wedding ring I found on their site was the only one I could find close to what I was looking for. I went to six jewrlery stores around here. Learned a lot about diamonds...color, clarity, cut...
Saw many expensive rings that were not nearly as nice as this ring.
But, but buying my wedding ring through the Internet?!?! Worrisome.
I started emailing Roger. One of the best things he told me was that I could return it without a return fee - that sounded like confidence in his jewelry.
I read the reviews.
I called and he talked me through the ordering process. The price was so great I was able to order a larger center stone : )
It arrived today. It's gorgeous. Just like the picture. Its GIA form was with it - exactly what he told me.
I couldn't be happier.

26 April 2016
Unprompted review
Rated 5 out of 5 stars

Awesome!

They did an awesome job making my fiance's ring. Kept me updated through every step of the way and shipped it quickly. Definitely recommended!

8 April 2016
Unprompted review
Rated 5 out of 5 stars

Ring Mounting

The jeweler was excellent in communicating specific details regarding the mounting and promptly answering my lingering questions. I will definitely recommend them in the future.

31 March 2016
Unprompted review
Rated 5 out of 5 stars

diamonds

i have purchased a couple of rings, a pendant and a pair of earrings and the craftsmanship was excellent and the quality of the diamonds was outstanding. I will continue to buy my jewelry there. I had a great online shopper experience, service was great, and it is a very easy process.

30 March 2016
Unprompted review
Rated 5 out of 5 stars

First class service!

I selected a ring for my wife for our 10yr anniversary. The ring was perfect for me, my wife however decided she wanted something a little more traditional. I contacted Sam and he has been outstanding in assisting me in the process to return the ring. One my wife decides on a style I will certainly order her next ring from Sam

23 March 2016
Unprompted review
Rated 5 out of 5 stars

Wedding rings

I purchased my fiancée engagement ring of fascinating diamonds. My fiancée and I were that satisfied we purchased our wedding rings of fascinating diamonds. True quality jewellery with good customer service from Rodger.
Thanks

9 March 2016
Unprompted review
Rated 5 out of 5 stars

amazing!

this ring and the customer service has blown me away.... I have been everywhere you can go for jewlery and have never been blown away like this. .. thank you Roger.....

3 March 2016
Unprompted review
Rated 5 out of 5 stars

Great Transaction

They absolutely deliver on what they say they will do. Wonderful transaction, great quality and craftsmanship. I will look to them for future purchases.

3 March 2016
Unprompted review
Rated 5 out of 5 stars

Excellent overall experience

I worked with Roger at fascinating diamonds to design the perfect ring. The entire experience was amazing. I have a busy schedule and they were able to work with me mostly through e-mail which was great. He was also always readily available any time I needed to call to discuss something in more detail. Overall I couldn't have asked for a better experience or outcome.

3 March 2016
Unprompted review
Rated 3 out of 5 stars

Ring is beautiful but no engraving as expected

We find the ring to be very beautiful and am happy with the look but the engraving was not finished. In my opinion it would seem engraving might not be as important to the finished product as one would expect. It even took two phone calls just to get a return packing slip emailed to me so I could get the engraving done. By then I felt uncomfortable sending the ring back and getting it finished before our wedding.

27 February 2016
Unprompted review
Fascinating Diamonds logo

Reply from Fascinating Diamonds

Hello Peter,

As promised. We will engrave the ring for you when you return it for warranty service in the future. I apologize about the missing engraving and the inconvenience caused.

Regards,

Roger

Rated 5 out of 5 stars

Awsome Experience.

This place is so easy to work with. Customer service is the absolute best. I purchased the Conical wedding set with a marquise cut center diamond and she absolutely loved it. Do does everyone else. While I was skeptical about buying a diamond ring on line, I am glad I did. If you know your 4 C's, then you will know what to expect. I purchased a higher end diamond and it sparkled to no end. This place will bend over backwards to satisfy you and I truly appreciated that. Thank you.

19 February 2016
Unprompted review
Rated 5 out of 5 stars

Consistently amazing!!!

I will forever use fascinating diamonds for all of my future jewelry purchases. Both times I have ordered from them, my expectations have been exceeded. Keep up the good work, guys!

28 January 2016
Unprompted review
Rated 5 out of 5 stars

Beautiful ring and great communication!

This was a great experience! I didn't know much at first about the company so I sent an email. They promptly responded and answered my questions. The ring came with paperwork and was exactly what I wanted!

28 January 2016
Unprompted review
Rated 5 out of 5 stars

This company is amazing !

I was very hesitant about ordering a diamond online,
But thought I would take a chance and sooo glad I did!
Roger was truly amazing, helping me in soo many ways. I chose a wedding ring set just before Christmas and Roger went out of his way to make sure it was delivered b4 Christmas. The ring set was beautiful, but decided I wanted a larger center stone.

So I contacted Roger and he went out of his way to find the "Perfect" 1 carat Asscher cut, absolutely beautiful diamond! Emailing me all the Gia reports for me to go over. I totally took his recommendation and soo glad I did. Bc this gal could not be happier!
Not only did he make a recommendation, he jumped on it and had my new setting to me in no time at all.
Soo, if you are hesitate, about ordering something so costly online, no worries with this company!!
And Roger was a "Jewel" to work with, ha!
This company and Roger gets an A+

15 January 2016
Unprompted review
Rated 5 out of 5 stars

Excellent

The service was quick, friendly, and efficient. The workmanship was outstanding and the price was fair. 10/10 I fully intent on going to the first for all of my future jewelry purchases.

14 January 2016
Unprompted review
Rated 5 out of 5 stars

Beautiful ring.

Much more than I expected for purchasing a ring online. I was hesitant at first but wow! Diamond is beautiful and the setting is gorgeous. Couldn't be happier!

8 January 2016
Unprompted review
Rated 3 out of 5 stars

Only one issue

Several different ship dates were given. Finally showed up in time but was not engraved. Excellent wedding set. Very beautiful.

6 January 2016
Unprompted review
Rated 5 out of 5 stars

Would buy from here again

Roger worked with me, and had my ring ready when I needed it by working late one evening. I was surprised when seeing the ring because it was nicer than I expected. Great price for what I received! Very pleased!

6 January 2016
Unprompted review
Fascinating Diamonds logo

Reply from Fascinating Diamonds

Thank you very much. We really appreciate your review.

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