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1.4
405 reviews
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I ordered some sneakers with farromode thinking it's a Dutch store. Never received the order despite receiving a confirmation email that it has been delivered. Customer care answered to my first two emails saying they are investigated and then never again. No sneakers, no refund. Total and absolute scam.
I love this website its great looking
They claim merino products, but it is cheap polyester material. It all comes directly send from China, so it takes about 2 weeks. It is basically shit and they do not deliver what they say.
The delivery time was 24 days instead of the promised 10. I didn’t get the right product. The product was in Chinese (had unreadable labels). They violate their own Terms and Conditions. Don’t shop here!
I should have read the reviews before ordering a 'suit' at Farromode. In the first place, there was misinformation displayed on the item page. It clearly stated to order one size larger since the fit was small. Upon arrival, it was way to oversized. And the second, the return policy is a horrible one. I fully understand shipment cost are not free of charge. However the way Farromode works, is that the return shipment address is in China, with a cost of 20+ euro on an order of 50 euro. That some cost are associated is fine, but not this level. I will never ever order something at Farromode and I hope this review finds more people before spending money at this shop.
The products that I ordered from Farromode.nl doesn’t have nothing to do with the products that I received (trash)
Waste of time and waste of money
After placing and paying for order I only received a tracking nr a week later that said no parcel when I tried to track it. After several emails and unanswered emails I have not received my package within the 5-7 working days. More than a month later my order was delivered from China very bad quality and does not look at all as the picture. I want to return the order and now they say it will cost almost the same as what I paid for order. I will never order again
The quality is very bad, items do not look like the image. You return items to China and pay for it yourself.
In case of bad quality of items (it is shame how bad it is) you still should pay the shipping costs to send them back. The communication with customer service is very unsatisfying and unclear.
You get the track and trace link but it doesn't contain any information.
In case the item wasn't available they did pay the money back but only after I contacted them.
Just don't order at Farromode.
Reply from Farromode
Hi AT,
Het spijt ons te horen dat je ervaring met Farromode niet positief was. We begrijpen dat slechte kwaliteit en onduidelijke communicatie erg frustrerend kunnen zijn. We nemen je feedback serieus en willen je helpen om eventuele problemen op te lossen. Als je nog steeds hulp nodig hebt bij je bestelling of retour, neem dan contact op via info@farromode.nl. We streven naar betere service en willen graag verder helpen.
Met vriendelijke groet,
Team Farromode
Same complaints as everyone else here. Late arrival, misleading and way too difficult to return; whereby you have to pay to return it to China. The .nl gives the feeling that you are getting it from NL.
Received after Christmas and really want my money back since I had to buy a more expensive option. Plus the quality was not what I expected.
Bestelling #4987
Reply from Farromode
Dear Shannon,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused and would like to address the concerns you’ve raised:
Shipping and Returns: While we aim to provide clear information regarding shipping times and our return process, we understand that delays can be frustrating. We work with international suppliers, and return costs may vary depending on the item’s origin. This information is outlined in our terms, but we will review our communication to ensure it is even more transparent.
.nl Domain: Although we use a .nl domain to better serve our Dutch customers, our goal is to offer a diverse range of products from trusted suppliers globally.
Product Quality: We’re sorry to hear the item did not meet your expectations. Quality is important to us, and we’d like to learn more about what went wrong to improve our offerings.
To assist you further, please contact us at [email address] with your order details. We’ll gladly help you with your return and work towards a solution that meets your needs. Your satisfaction is important to us, and we value the opportunity to make this right.
Kind regards,
Team Farromode
Dropshipping. Don’t buy here! Poor quality, 25 day delivery. No return options.
Reply from Farromode
Hi Jorik,
Dank je wel voor je feedback. We begrijpen je teleurstelling, maar willen graag verduidelijken dat de levering al eerder heeft plaatsgevonden dan de genoemde weken. Het spijt ons dat het zo ervaren wordt, en we vinden het jammer dat het op deze manier moet.
We nemen je opmerkingen serieus en zullen blijven werken aan het verbeteren van onze service en communicatie. Als er nog andere zorgen zijn, horen we het graag van je zodat we je verder kunnen helpen.
Met vriendelijke groet,
Team Farromode
I have been so stupid not to check here first what kind of side it is, what a scam
Reply from Farromode
Hello,
Thank you for your feedback. We are sorry to hear about your experience and understand your frustration. We strive to provide clear and accurate information about our products and services, and it’s unfortunate that we haven’t met your expectations.
We can unfortunately not act on your review because it is not written under a customer’s name. If there’s anything specific we can assist you with or clarify, please don’t hesitate to reach out with your order details, and we’ll do our best to resolve any concerns.
Best regards,
Team Farromode
Tha quality is very bad don’t buy anything from them
Reply from Farromode
Dear Mohammad,
Thank you for your feedback. We are sorry to hear that the quality did not meet your expectations. However, we cannot find your details in our customer database. Could you please check if you have the correct company or provide your order information?
We take all feedback seriously and are always looking to improve our service and product offerings.
Best regards,
Team Farromode
This is a typical dropshipping company that adds absolutely no value. They are also misleading. On their website they say that the handling of the shipment will start the same day as the order, which leads you to think that you will receive it quickly. Instead it takes weeks to arrive from China. The clothes are of very low quality and at least three sizes smaller than advertised. The returning of the goods is complicated and expensive (you have to pay) as you have to send them to China. There should be a law forcing these type of website to publicly state that they are dropshippers. Then, you could skip them and order your stuff directly in China for half the price. All in all, everything about this company is terrible. Their products, their clients service, return policy and misleading information.
Reply from Farromode
Dear Dee,
Thank you for sharing your feedback. We are very sorry to hear about your negative experience, and we truly regret that our service did not meet your expectations. We understand your frustration, and we want to assure you that your concerns are important to us.
To clarify, we do our best to ensure transparency regarding shipping times, quality, and our return policy. We also understand that returning products can be an inconvenience, especially when it involves international shipping. We would be happy to assist you with any issues you may have experienced during this process and help find a solution.
Please feel free to reach out to us directly at by e-mail, and we'll do our best to resolve this for you.
We value your feedback, as it helps us improve our services.
Kind regards,
Team Farromode
I am extremely disappointed with my experience with Farromode. The products they sent looked nothing like the photos online – they were falsely advertised and of cheap quality, sourced from China. When I tried to return the items, they made the process nearly impossible, as returns had to be sent back to China at my own expense. This is a scam company – avoid at all costs! Don’t waste your money here.
Reply from Farromode
Hi Aldrin,
We’re sorry to hear about your disappointing experience. At Farromode, we strive to provide accurate product descriptions and images, and we regret that the items did not meet your expectations.
Regarding returns, our policy states that return shipping costs are the customer's responsibility, and we aim to make this clear on our website. We understand this can be frustrating and will review our processes to ensure greater clarity and support for our customers.
Your feedback is invaluable, and we’ll use it to improve. If there’s anything specific we can assist with, please don’t hesitate to reach out to our customer service team.
Kind regards,
Team Farromode
SCAMMERS! You will not get your order (you won't even trace it!). Take it from me or be scammed and come give your review as well. I wish I had checked earlier!
Reply from Farromode
Hi Meshack,
Thank you for your feedback! We’re sorry to hear about your experience. We always fulfill our orders and would like to look into what happened in this case. Please feel free to contact us and include your order number so we can assist you better. We value your review and use it to improve our service.
Kind Regards,
Team Farromode
I decided to try farromode because I wanted an alternative to the mainstream. The website and fotos looked good. I placed an order cost of 150eu. What I received was very low quality cloths. The type of cloths you buy from your local Chinese shop for 5 eu; Max!
Unfortunately I decided to return them Instead of giving them to charity.
The return is at your own cost. It cost me 50eu for a 2kg package to China. Then, the package was stuck in custom clearance. My courier (postNL) indicated that the receiver (farromode) need to call and get them unblocked. I tried several weeks to convince farromode to help me. They were unwilling. Stating this is my responsibility.
In short, bad quality, bad service. I didn't give one star bacause at least they were responding to my messages- Unfortunately, not in the correct way.
Reply from Farromode
Hi Evangelos,
Thank you for sharing your experience. We're sorry to hear that the quality of the items did not meet your expectations. We aim to provide our customers with a variety of products and understand your frustration when things don't go as planned.
Regarding the return process, as stated on our website, the customer is responsible for the return shipping costs, including any customs fees or delays. We understand this can be inconvenient and we apologize for any additional stress this has caused.
We appreciate your feedback and will continue working to improve our services based on customer experiences like yours. If you have any other concerns, feel free to reach out.
Kind regards,
Team Farromode
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