Farro Reviews 

1,942
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 359 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how remarkably easy it is to navigate the platform to order online and consistently praise the fresh, delicious meals. People also appreciate the prompt, reliable delivery services and the careful packaging that successfully keeps delicate items cold and secure. However, some people mentioned receiving missing items in their grocery orders or discovering that specific products were out of stock without any prior notice. Others also experienced occasional delivery delays, poor communication regarding tracking information, or frustrating issues with incorrect packages being dropped off at their doors.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the fresh produce, delicious... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting promptness, efficient... See more

Order

Consumers find ordering to be a positive experience, frequently highlighting the straightforward website,... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the fresh, delicious... See more

Service

Customers consistently note positive experiences with service, highlighting easy online ordering, friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An extensive range of delicious pre-prepared meals and quality fresh produce. I arranged a care pakage from Australia to be delivered for my elderly father in NZ. Everything was delivered next day, pa... See more

Company replied

Rated 5 out of 5 stars

Availability of vegetarian friendly pastry and timely delivery. I had been to four local super markets (these had beef fat or traces of crustaceans options which weren't for me). The delivery was a bi... See more

Company replied

Rated 5 out of 5 stars

I just wanted to say a huge thank you! We were ordering a care package for a colleague on Waiheke Island and hit a slight hiccup with the order. Your team sorted everything out so quickly and went a... See more

Company replied

Rated 5 out of 5 stars

Very quick response when I mucked up date for delivery to Wellington. Easy to deal with for Gift cards of various amounts and types. Love the shop when in Auckland hence ordering from Farro. Feel it w... See more

Company replied


Company details

  1. #2 of 2 best companies in Gourmet Grocery Store
  2. #1 of 1 best companies in Fresh Food Market
  3. #2 of 2 best companies in Grocery Delivery Service
  4. #2 of 3 best companies in Online Food Ordering Service

Written by the company

Farro has a fast, friendly and efficient online ordering service to bring your favourite Farro items to straight to your door. We offer same-day delivery with your orders picked, packed, and delivered by our personal shoppers, with a smile.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,942)

359 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Parcel was delivered on time when they…

Parcel was delivered on time when they said didnt have to wait. The food was delicious very tasty and satisfying..

23 May 2026
Farro logo

Reply from Farro

Thank you for your wonderful feedback. We appreciate your support and look forward to serving you again soon.

Rated 5 out of 5 stars

Superior quality, freshness and taste …

I had just had a knee replacement and my work had sent me some of the single meals. They were so delicious. I had ordered some meals from another company but after having Farros I could tell the difference in the quality. It made me realize the excellent quality freshness and superior taste of my Farros meals. I ditched the other ones and ordered some more from Farros.

28 May 2026
Farro logo

Reply from Farro

Thank you for your review.
We really like our meals too so we are pleased you are enjoying them.

Rated 5 out of 5 stars

Quality & care

The quality of the produce plus the care taken to pack the items (really appreciated that). Great service & timely delivery although might be good to remind the delivery service not to upend the box when carrying it as that just moves things inside the box - luckily nothing squashed.

26 May 2026
Farro logo

Reply from Farro

Thank you for your review. We're so pleased you enjoyed your Farro online experience and thank you for the valuable feedback regarding delivery. We look forward to seeing you online again soon!

Rated 5 out of 5 stars

Vegetarian friendly…

Availability of vegetarian friendly pastry and timely delivery. I had been to four local super markets (these had beef fat or traces of crustaceans options which weren't for me). The delivery was a bit pricey however when I factored in the return bus fare and an extra early morning, the little extra was worthwhile to have the product at the flat when I arrived in the evening after work. Plus I got one of my favourite peach compotes. Very happy.

25 May 2026
Farro logo

Reply from Farro

Thank you for your review. We're so pleased you enjoyed your Farro online experience and look forward to seeing you online again soon!

Rated 5 out of 5 stars

The best productsse thatouse

The best products, the best packing, the best customer service. If I could find a suitable house that's walking distance to a Farro store, I'd buy it.

25 May 2026
Farro logo

Reply from Farro

Thank you so much for your fantastic review! We're so pleased you love your Farro shopping experiences and look forward to welcoming you back into store again soon!

Rated 5 out of 5 stars

Sending a Care package

Your website is very easy to use and products are easy to find. Delivery is also a breeze to use.

Thank you.

19 May 2026
Farro logo

Reply from Farro

Thank you! We really appreciate your kind words.

Rated 5 out of 5 stars

On-line order

I made a small on-line order for items generally found in a fridge. I was most impressed with how the items were placed in a sealed box with ice packs. The presentation was impressive. The products arrived fresh, cold and in perfect condition.

20 May 2026
Farro logo

Reply from Farro

Thank you for the great review!

Rated 5 out of 5 stars

Easy to use

Easy to use, prompt replies and kept up to date about delivery

13 May 2026
Farro logo

Reply from Farro

Thank you for your review!

Rated 5 out of 5 stars

We ordered 3 ready meals

We ordered 3 ready meals, they were delicious and fresh…. Customer service was excellent and efficient.
We would happily recommend Farro and continue to order from them.

15 May 2026
Farro logo

Reply from Farro

Thank you for the lovely review!

Rated 5 out of 5 stars

Family loved the meals

Family loved the meals. Easy to prepare. Delivered on time.

12 May 2026
Farro logo

Reply from Farro

Thank you Lisa. We are pleased your family had such a good experience.

Rated 3 out of 5 stars

Easy to order but they don't knock

Pros: Easy to use online booking, notification and pricing
Cons: The delivery was a gift for a solo mother who was looking after 3 sick children. I specified if they could knock on the door at delivery which they were home. Unfortunately they didn't which meant the food sat outside overnight. Hindsight - workaround would be to let my friend know once I received the notification.

11 May 2026
Farro logo

Reply from Farro

Thanks for your feedback, and we’re very sorry the delivery instructions weren’t followed on this occasion. We understand how disappointing this would have been, especially given the circumstances, and we’ll pass this on to our delivery partner for review.

Rated 5 out of 5 stars

Fabulous communication when I enquired…

Fabulous communication when I enquired about organising an online order as a 🎁. Super helpful and informative. A very professional and positive experience. Arrived safely on time. Thanks for such a wonderful experience.

5 May 2026
Farro logo

Reply from Farro

We are so pleased you had such a good experience.

Rated 5 out of 5 stars

Meal Bundle

Easy to order on website and prompt delivery.

5 May 2026
Farro logo

Reply from Farro

Thank you for your review!

Rated 3 out of 5 stars

Used to be great but now!

I am a great fan of Farro and I shop there at least once a week but there has been a definite drop in quality and availability of certain items. For example the red onion I purchased was rotten, apples, cucumber and peppers soft. The meat at the counter looked old and the fish dry.

3 May 2026
Unprompted review
Farro logo

Reply from Farro

Thanks for your feedback. We’re really sorry to hear about your recent experience, as that’s not the standard we aim for. Please email us at hello@farro.co.nz so we can look into this further and make it right.

Rated 5 out of 5 stars

Meal choice easier at a difficult time

The gift of food was sent to a friend and her family as sadly, they had recently lost a husband and father. It was very much appreciated and just made the choice of a meal that little bit easy during a difficult time 💕

23 April 2026
Farro logo

Reply from Farro

We are pleased our online delivery was a small help at a very sad time.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look