It takes about a week for delivery from time if order but once you know thus excellent service. I've never had any difficulties.
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Paid a premium to have (temperature sensitive) product delivered by your courier DPD. DPD failed to deliver before the product expiry date due to lack of a post code and contact number (provided by m... See more
Company replied
The website is very easy to use, the ordering process very quick, prices are very competitive, delivery quick and safe. What adding more?
Thank you for a good cooperation. The only comment I have is that there is no free shipping for Romania no matter the value of the order.
Company details
Information provided by various external sources
FARMALINE, the online pharmacy for Ireland. Order beauty products and medicines without prescription online and have them delivered at home. Discreet, fast and secure thanks to FARMALINE. We offer more than 40,000 health care products and prescription free medicines from more than 1,000 different brands including La Roche Posay, XLS Medical, Accu Chek and Nutricia.
Contact info
Dirk Hartogweg 14, 5928LV, Venlo, Netherlands
- 037 6680 1851
- info@farmaline.ie
- farmaline.ie
4.4
Excellent
41 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent and courteous service
Excellent and courteous service, thank you David and Heather Henchie
22 November 2017
Unprompted review
Thank you for a good cooperation.
Thank you for a good cooperation.
The only comment I have is that there is no free shipping for Romania no matter the value of the order.
18 October 2017
Unprompted review
I received the order in good condition …
I received the order in good condition and they are very fast to process the order . I recommend Farmaline 100%%%.
3 October 2017
Unprompted review
I paid shipping costs almost three times more …
I paid shipping costs almost three times more than what they said on the Website and the customer service never responds sincerely.
I have sent many mails but they have never really answered.
In the future I buy nothing from them!
Thanks
20 August 2017
Unprompted review
Reply from Farmaline
Dear Mr General
Thank you for your feedback. I have investigated this issue with our customer service team, however I am not able to locate your order or any further references. Could you please contact our customer service team using the email address info@farmaline.uk? We would like to further investigate this case for you and come to a solution together with you.
The Farmaline customer service team is at your service,
Goedele M.
Customer service
Excellent selection good prices though …
Excellent selection good prices though delivery could be cheaper. Would highly recommend.
9 July 2017
Unprompted review
Super service
24 June 2017
Unprompted review
Very Late Delivery
Paid a premium to have (temperature sensitive) product delivered by your courier DPD. DPD failed to deliver before the product expiry date due to lack of a post code and contact number (provided by me to you). DPD chat line did not react to the product needing refrigeration and eventually delivered four (4) days later than promised. Because of this the product was refused as it was one (1) day beyond recommended expiry date. DPD stated that Farmaline were the root cause of the problem as you did not provide a contact number or post code and therefore could not locate the address.
7 June 2017
Unprompted review
Reply from Farmaline
Dear Mr. Crowley
Thank you for your feedback.
You did well contacting our Customer Service about the address issue with DPD. We confirmed we gave the correct address details to DPD. It's not certain what went wrong with the exchange of details.
I advised you to refuse the parcel upon delivery because the product wouldn't be sufficient anymore. Then I arranged a new parcel for you free of charge with another courier service, who did deliver in time.
Therefore I think this feedback is more towards the courier service DPD, which you can also review at https://uk.trustpilot.com/review/www.dpd.co.uk
I understand this situation wasn't pleasant. I can assure you we did everything possible to deliver the ordered products in time.
Remaining at your service,
Kim V.
Farmaline Customer Service
Re-order means loyalty!
The website is very easy to use, the ordering process very quick, prices are very competitive, delivery quick and safe. What adding more?
9 April 2017
Unprompted review
Fast efficient great products and help …five stars says it all
Fast efficient great products and help at hand if needed.
4 April 2017
Unprompted review
Reply from Farmaline
Hi Mrs. Elliott
I will not hesitate to inform our team about your kind words.
It's always good to hear you're happy with the service we provide.
You may trust that we keep on working for everyone's satisfaction.
Best regards on behalf of the whole team.
Giovanni S.
Farmaline Customer Service
Purchased products were in bad condition
I ordered 8 tins of baby milk and 3 of them were heavily damaged. Like being kicked
14 March 2017
Unprompted review
Reply from Farmaline
Hi Mr. Dimitrios
You've done well to contact our service desk so we can find a solution for you. Thank you for the pictures.
I've seen that 3 tins were intact but indeed dented, my collegue will contact you back for a new solution. Unfortunatly we don't know how the package got dented during transport.
Hoping you're satisfied with our aftercare, I also would like to inform that you can evaluate the transport service also over trustpilot to the attention of DPD.Uk.
Remaining at your service and wishing you well
Giovanni S.
Farmaline Customer Service.
Great selection and quick delivery. Reliable company
Great selection, quick delivery. Reliable company
17 February 2017
Unprompted review
Reply from Farmaline
Thank you very much Mr. Hayes
Your satisfaction is our goal.
Healthy greetings on behalf of our whole team.
Giovanni S.
Farmaline - Customer service.
Easy to order, arrived quickly.
Found what I wanted, ordered it easily, arrived quickly. Simple
16 September 2016
Unprompted review
Poor delivery
I ordered some of products and I was told that I will receive my order in 4days. Unfortunately I was waiting 10 days and that's not the first when happened to me
24 August 2016
Unprompted review
Reply from Farmaline
Dear Iwona
Thank you for your review.
Your order arrived indeed later than usual. This due to the fact orders placed overnight and during the weekend are being prepared as of monday.
However, your order placed on Friday 12th has been prepared on Thuesday 16th because Monday 15th was a holiday in Belgium where your parcel is being shipped from.
I imagine these circumstances weren't pleasant, I can assure however our customer service has made the maximum effort to limit delays to a minimum.
Best regards,
Giovanni S.
Customer service supervisor.
Farmaline.
Still waiting for the parcel
My parcel was supposed to arrive on the 12th, today is the 17th and I'm still waiting for it.
17 August 2016
Unprompted review
Reply from Farmaline
Dear Sir, Madame
Thank you for your message.
In order to be able to assist in this matter to reduce the delay to a minimum, could you please contact our service desk with your order number or account details.
This way we can do the necessairy and contact the delivery service.
Farmaline remains at your service.
Healthy greetings
Giovanni S.
Customer service supervisor.
Farmaline.
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