Farmaciasdirect Reviews 

Reply from Farmaciasdirect

2 days ago

Dear Sebastian,

Thank you for the trust you have placed in us and for taking the time to share your feedback.

We can confirm that our team processed your order correctly and within the established timeframes. However, a logistics issue—attributable to the shipping carrier—occurred during transit, which resulted in a delivery delay.

We regret that the delivery took longer than usual due to this circumstance, which was beyond our direct control. We are sorry that this situation may have influenced your rating, as our daily efforts are focused on providing a punctual and efficient shipping service.

Should you have any questions, wish to make an inquiry, or would like us to review your case, please feel free to contact our customer service team through our official channel: https://www.farmaciasdirect.es/pages/atencion-al-cliente.

We work every day to optimize our processes and shorten delivery times, with the goal of regaining your trust and providing you with a high-quality service.

Sincerely,
The Farmaciasdirect team

Reply from Farmaciasdirect

2 days ago

Dear Friend,

We sincerely thank you for the trust you placed in Farmaciasdirect when making your purchase, as well as for the time you took to share your feedback regarding our service. We are pleased to hear that you were satisfied with both the speed of delivery and the condition of your products.

We regret the inconvenience caused by the unclear location of the InPost locker, the difficulty you experienced in locating your package, and the lack of timely guidance to resolve the confusion between the two terminals installed in that area. We have taken note of what occurred and will relay your comments to the third-party courier service, whose network of collection points relies on its own logistics infrastructure.

To allow us to review the status of your inquiry and directly address this issue—regarding both the signage and the level of assistance provided—with the transport agency, please contact us via our official customer service form (https://www.farmaciasdirect.es/pages/atencion-al-cliente) and include your order number.

We remain at your disposal should you have any further questions.

Sincerely,
The Farmaciasdirect Team

Reply from Farmaciasdirect

3 days ago

Estimado Enrique,

Antes de nada, queremos agradecerle la confianza depositada en Farmaciasdirect y el tiempo que ha dedicado a compartir su experiencia con nosotros.

Le informamos de que es nuestra responsabilidad disponer de los canales oficiales adecuados y realizar las verificaciones internas necesarias para gestionar cada expediente. Asimismo, las incidencias relacionadas con el transporte, las entregas o las devoluciones de mercancía requieren una tramitación técnica y auditada a través de nuestro registro centralizado, en coordinación con las agencias logísticas externas o los departamentos correspondientes y conforme a sus respectivos plazos de respuesta.

Con el fin de revisar personalmente el estado de su caso, auditar la atención prestada y ofrecerle una solución directa, le agradeceremos que contacte con nosotros mediante el formulario oficial de atención al cliente (https://www.farmaciasdirect.es/pages/atencion-al-cliente), indicando su número de pedido o el código de su consulta anterior.

Quedamos a su disposición para atender y resolver su solicitud.


Atentamente, 
El Equipo de Farmaciasdirect

Reply from Farmaciasdirect

Oct 21, 2026

Hello,

Thank you for sharing your opinion.

We confirm that our customer care team has registered your incident and is actively managing your case to facilitate instructions and process the replacement or corresponding return.

When dealing with a management that requires the verification of the data of your order and product, we ask that you continue the follow-up through direct contact via our official form on the website, where our agents will assist you as soon as possible.

Sincerely,

Customer Attention

Reply from Farmaciasdirect

Oct 21, 2026

Dear Amy,

First of all, we would like to thank you for choosing Farmaciasdirect and for taking the time to share your feedback.

We would also like to remind you that final transit times and delivery attempts are managed directly by the shipping company and are therefore beyond our direct control.

To enable us to investigate your case as a priority, follow up on the shipment with the carrier, and arrange the appropriate solution or refund, please contact us through our customer service form (https://www.farmaciasdirect.es/pages/atencion-al-cliente) and provide your order number. This will allow us to handle your request as quickly as possible.

Please accept our sincerest apologies for any inconvenience caused. We remain entirely at your disposal.

Yours sincerely, 
The Farmaciasdirect Team

Reply from Farmaciasdirect

Oct 21, 2026

Hola Amrita,

En primer lugar, deseamos agradecerle que haya elegido Farmaciasdirect y que haya dedicado unos momentos a compartir sus comentarios con nosotros.

Nos gustaría informarle de que la indisponibilidad de determinados artículos suele deberse a un elevado volumen de demanda o a incidencias de suministro ajenas a nuestro control. No obstante, asumimos plenamente la responsabilidad de tramitar la devolución y el reembolso correspondiente a través de nuestros sistemas. Asimismo, le recordamos que el plazo exacto para que el importe se refleje en su cuenta dependerá de los tiempos de procesamiento de la entidad bancaria, un factor ajeno a nuestra gestión directa.

Con el fin de que nuestro equipo pueda gestionar el reembolso con la mayor brevedad posible, le agradeceríamos que se pusiera en contacto con nosotros mediante el formulario de atención al cliente (https://www.farmaciasdirect.es/pages/atencion-al-cliente) e incluyera su número de pedido.

Le ofrecemos nuestras más sinceras disculpas por las molestias ocasionadas y quedamos a su entera disposición.


Atentamente,
El equipo de Farmaciasdirect

Reply from Farmaciasdirect

Oct 15, 2026

Estimada Esther:

Esperamos que se encuentre bien. Le agradecemos sinceramente su compra y el tiempo que ha dedicado a compartir su valoración.

Deseamos informarle de que su caso se encuentra actualmente en proceso de gestión conjunta con el equipo responsable del área correspondiente, que está llevando a cabo las actuaciones necesarias para ofrecerle una solución definitiva. Asimismo, le confirmamos que dicha solución le ha sido comunicada por correo electrónico.

Tras revisar su caso, se le ha informado debidamente sobre el estado de las gestiones realizadas. Asimismo, le confirmamos que la solución se está gestionando con carácter prioritario y que le comunicaremos cualquier novedad tan pronto como finalicen las comprobaciones pertinentes.

Estamos trabajando con total dedicación para resolver esta situación a la mayor brevedad posible, ya que nos gustaría recuperar su confianza y demostrarle la calidad de nuestro servicio.


Atentamente,
El equipo de Farmaciasdirect

Reply from Farmaciasdirect

6 days ago

Dear María,

First of all, thank you for choosing Farmaciasdirect and for taking the time to share your feedback.

Please be advised, however, that issues related to shipments are subject to specific claim timeframes. As this order falls outside of that operational window, the shipment is marked as closed by the external transport carrier, meaning it is no longer possible to carry out the necessary investigations.

For any future issues, please contact our customer service team via the following link: https://www.farmaciasdirect.es/pages/atencion-al-cliente, and be sure to include your order number.

We offer our sincere apologies for any inconvenience caused and remain at your complete disposal.


Best regards,
The Farmaciasdirect team