Farillio simplifies intimidating paperwork and makes life easier for entrepreneurs who don’t have a legal or accounting background. It’s a fresh, affordable and digital approach. Founder, Merlie Cal... See more
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I have just subscribed to Farillio and am finding the tool extremely useful for self-employed, SMEs and startups. I have explored quite a few of the resources, and there is so much more to review. It... See more
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Had an issue with some renewal documents. The support dept was on it very quickly and provided clear instructions as to what to do - problem was resolved. Very good support all round.
Company replied
To. Be honest I’ve been subscribing but not using your service. I’m a multi media artist and have over the years done many things - I’m an enthusiast and a bit of a dilettante which doesn’t help bu... See more
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Company details
Written by the company
Farillio delivers enduring value for small businesses, families, and individuals by giving them the practical tools, clear guidance, and ready-to-use resources they need to work confidently, solve problems fast, and make informed decisions. Our platform brings together expert-approved legal documents, step-by-step business guides, HR and compliance tools, financial planning resources, and everyday household and lifestyle support, all designed to save time, reduce risk, and help people move forward with certainty. Whether you’re running a business, managing a household, or accessing Farillio through one of our partner brands, you’ll find simple, affordable, and trustworthy solutions that make it easier to handle real-world challenges, including: - Creating legal documents and contracts - Managing HR, employees, and workplace issues - Staying compliant with UK law, GDPR and regulation - Handling disputes, debt, tax and operational risks - Starting, funding, or growing a business - Protecting your family, home, and personal affairs Farillio is built to meet users where they are, giving them fast answers, practical workflows, dynamic templates, and on-demand support whenever they need it. Our mission is to remove complexity, reduce stress, and provide long-term support that helps people and organisations thrive. We also power co-branded platforms for leading insurers, membership organisations, and corporate partners, enabling their customers to access the same trusted tools and guidance through tailored hubs that reflect their brand and needs. For more information, contact support@farill.io
Contact info
London, United Kingdom
- support@farill.io
- farill.io
excellent service
14 November 2025
Reply from Farillio
Hi Andree,
Thank you for your review! We’re glad you had a good experience and really do appreciate your feedback.
Best regards,
Mark
Team Farillio
I a great experience with the customer…
I a great experience with the customer adviser he was able to sort me out with one email which really helped me.
18 November 2025
Reply from Farillio
Hi Paul, thanks so much for your review! We're glad we were able to sort everything out for you quickly. We appreciate you taking the time to share your experience and do reach out if there's anything we can help with in the future.
All the best,
Mark
Team Farillio
Renewal of policy issue
Had an issue with some renewal documents. The support dept was on it very quickly and provided clear instructions as to what to do - problem was resolved. Very good support all round.
13 November 2025
Reply from Farillio
Thanks, Rhett! We're glad our support team could resolve the issue quickly and clearly. Appreciate your feedback!
Mark
Team Farillio
Reply from Farillio
Hi Duncan,
Thanks for your feedback — we’re glad we could help. Let us know if you need anything else.
Mark
Team Farillio
Speedy response with swift resolution.
Speedy response with swift resolution.
22 October 2025
Unprompted review
Reply from Farillio
Hi Sally,
Thanks so much for your review! We're thrilled to hear you had a speedy response and a swift resolution — that's exactly what we aim for. If there's ever anything else you need, please do reach out.
Best wishes,
The Farillio Team
First class service
First class service, quick response and issue sorted out straight away. 10 out of 10.
21 October 2025
Unprompted review
Reply from Farillio
Thanks so much! We're glad we could sort things quickly for you.
All the best,
Mark
Team Farillio
Quick response and rectification from…
Quick response and rectification from Mark regarding the issue I was having with my account
20 October 2025
Unprompted review
Reply from Farillio
Hi Darryl,
Thanks for taking the time to leave a review. I’m glad I was able to help sort out the issue with your account quickly. If anything else comes up, feel free to reach out — happy to assist.
Best,
Mark
customer service solved problem quickly
20 October 2025
Unprompted review
Reply from Farillio
Hi Mandy,
Thanks for your review. I’m glad I was able to resolve the issue quickly for you. If you need anything else, just let us know.
Best,
Mark
Confusing relationship with Admiral
Like one of your other reviewers, I had no warning or explanation of who you are and your relationship with Admiral. I mistakenly thought it was the Admiral legal services department. I then spotted it went to your web site and started to get very worried it was a scam. I still have no idea what your relationship is with Admiral and why I need you separately from just calling their claims desk. It would help for Admiral to explain on their web site what you do
8 December 2024
Unprompted review
Reply from Farillio
Dear Christopher,
Thank you so much for your valuable feedback—it means a great deal to us. We completely understand how important it is for you to feel informed about the services available to you.
Farillio partners with Admiral via ARAG Law (formerly DAS) to provide a comprehensive online platform containing legal support, resources and tools designed to ensure you have access to expert legal guidance and tools whenever you need them.
We’re working closely with Admiral to educate their customer service agents and also policyholders about this complimentary benefit and to provide clear, reassuring content that highlights the value and details of the platform. Despite our ongoing efforts to share as much information as possible, we still rely on our partners to educate their policyholders and we are sorry that on this occasion, Admiral was not able to clearly communicate with you about this free benefit and understandably as a result, we received a negative review from you.
Your input helps us improve, and we’re committed to making sure all customers are well-informed and confident in accessing this service.
If you have any specific questions or concerns, please don’t hesitate to reach out—we’re always here to help! We would also very much appreciate if can re-evaluate your Trustpilot feedback.
Many thanks for your time and thank you for being part of our online community.
Kind regards,
Team Farillio on behalf of Admiral Legal Depot
Its taking to long to deal with this…
Its taking to long to deal with this issue
6 November 2024
Unprompted review
Legal services
Legal services
Well I checked with Admiral Insurance customer care and they say they are not asociated with you, so Im not sure how you can put up a dashboard with a Admiral Logo on.
Well I think you really need to contact admiral insurance customer services then to either confirm you as genuine. Your also not listed on their website as an associated limited company
21 July 2023
Unprompted review
Reply from Farillio
Dear John Bevan, thank you for your review. We are always keen to hear from our users, however, we would like to clarify that we do in fact provide Admiral with a Farillio product - the Admiral Legal Depot. On this site, users can access our trusted personal and family guidance and guidance for residential landlords. We are proud to be working with the DAS Group and Admiral in providing their policyholders with this service.
In light of this fact, we would be grateful if you could you remove or correct your review at your earliest convenience.
Great platform, would be unbeatable with MS Word conversion
I would love to see conversion into MS Word included, but otherwise great platform
28 June 2023
Unprompted review
Reply from Farillio
Hi Denis, thanks for your review, we're very happy to hear that you like the platform!
We don’t take our users off platform because that way they can be confident in being fully up-to-date with legal changes, core materials, key terms and data. It also means you can continue to use all the fab features we offer such as sharing, duplication, e-signing and the data summary capabilities you get using our HR manager and other tools. Users who host their materials on Farillio will always know they're being kept up to date, so when changes happen we can be there to help you handle them.
easy to navigate and staff helpfull
6 February 2023
Unprompted review
Reply from Farillio
Hi Krishnakumar,
Thanks for taking the time to leave such a good review. It’s great to hear that you found Farillio easy to navigate, and that we were helpful.
If there is anything else we can do to improve the service, please do feel free to reach out.
All the best,
Katie
For someone new starting out as a freelancer
For someone new starting out in business as a freelance, to have access to these resources is great !
14 February 2023
Unprompted review
Reply from Farillio
Hi Stephen,
We’re so glad to hear that you found Farillio helpful!
We're always working to extend our resources section to provide as much support as we can for freelancers, and when starting up, running or growing a business.
If there is anything else we can do to help please do feel free to let us know.
All the best,
Katie
Farillio have great templates
Farillio have great templates that business users can use to assist them in their business day to day.
Ih highly recommend them.
9 November 2022
Unprompted review
Reply from Farillio
Hi Terri,
Thankyou for your great review, we’re glad that you find Farillio helpful for your business and that you'd recommend us to other business owners!
If there is anything else we can do to help please don’t hesitate to get in touch.
All the best,
Katie
really great and will always use again
28 September 2022
Unprompted review
Reply from Farillio
Hi Jordan,
Thanks for your review, it’s fab to hear that Farillio has been helpful for you and that you'll be using again!
If there is anything else we can do to help please do feel free to let us know.
All the best,
Katie
Very helpful resources for our charity
21 July 2022
Unprompted review
Problem solved!
Problem solved!
Stuart didn't leave me until everything was resolved. He was efficient, thorough and kept me informed.
14 April 2022
Unprompted review
Reply from Farillio
Hi Kate,
Thanks for your great review. We’re glad that we were able to help, solving issues efficiently and quickly is part of our mission at Farillio!
Feel free to let us know if there’s anything else we can do to improve the service.
All the best,
Katie
I was really pleased…
I was really pleased with the professionalism shown by the online support team who managed to understand my issue, take ownership and resolve it promptly. I am so pleased as this is rare these days to find such good and attentive customer service. Thank you again.
11 April 2022
Unprompted review
Reply from Farillio
Hi Christopher,
Thanks for your lovely review, and for being patient with us whilst we fixed your issue. We’re happy that you’re enjoying Farillio and that you found our team helpful!
Best wishes,
Katie
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