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fanvue Reviews 

1,971
•
TrustScore 4.5 out of 5

4.5

Online Marketplace
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Review summary

Created with AI, based on recent reviews

Evaluating 1,096 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service and the helpful, friendly staff who are always there to assist. People frequently highlight the fast response times and efficient support, making interactions pleasant and productive. Many appreciate the personalized approach and the ease of use of the platform, finding the overall service to be professional and supportive. However, some customers also noted significant issues with account closures or banning, often without clear reasons or options for appeal, leading to loss of invested time and effort. A few other people also felt that initial support could be unhelpful, sometimes encountering generic responses or difficulty reaching a human agent for complex problems.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting the team's professionalism and... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, efficiency, and clear... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and efficient... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the platform intuitive, smooth,... See more

Service

People report positive experiences with service, often highlighting the fast support and great service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Alls good from you but the problem are the creator I'm following Amywebb Maybe are a scammer in many things

Company replied

Rated 5 out of 5 stars

Had an issue trying to make a new Creator account while I already had another account. But Layla at Fanvue was super helpful and gave me good advice and a solution to resolve my dilemma. Thank you to... See more

Company replied

Rated 5 out of 5 stars

I had a really great experience with Fanvue support. They replied very quickly, were extremely kind, and helped me solve my issue in a smooth and professional way. What I appreciated most was ho... See more

Company replied

Rated 5 out of 5 stars

These guys have excellent customer service! Whenever I have an issue or problem, they are always there to reply promptly on emails and make sure to help you sort your problems. Most recently it was... See more

Company replied

Company details

  1. Online Marketplace

Written by the company

Creator subscription platform that empowers creators to connect, create and earn with their fans.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(1,971)

1,074 reviews in the last 12 months

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Rated 5 out of 5 stars

Pretty Good & Very Simple

I've been using this app for about 1 year now and things have been pretty good. Using the app is quite simple and there are 1,000's of creators to choose from. I'll likely continue to use until further notice!

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer support

I had some fraudulent activity on my card which my bank alerted me to, they cancelled the card in question and sent me a new one. I was having problems loading it into my Fanvue wallet so I reached out to their customer support team via a messaging link. The customer service provided by Ken and a couple of others in his team was outstanding and my problem was sorted in no time. Thanks to you Ken and a couple of others in his team.

14 May 2026
Unprompted review

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