The agents quickly following up on customer concerns and actually doing what they say. I've 3 small parts missing in a couple of stages and they were quickly supplied to me as they promised.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am building the Nissan skyline. Thers has been a few issues missing throughout the hole process. Fanhome costumer service have been absolutely brilliant. Every issue was solved and I had the parts i... See more
Company replied
Just worked with a gentleman named Mario to get some replacement parts, 2 that were damaged and one that I lost, and he was great in getting all the info from me that he needed in order to make sure I... See more
Company replied
Had a small problem with one part of my Bat Mobile build, which was accidentally caused by myself. Tried to purchase a replacement on Ebay, with no success. Contacted Fanhome support, & am getting a c... See more
Company replied
Company details
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I thought purchasing the Iconic Power…
I thought purchasing the Iconic Power Rangers Megazord was going to be exciting, then I found out it was a monthly subscription and they send you parts every month to assemble. I can buy multiple action figures for the monthly price. Not worth it. Sorry.
1 February 2026
Reply from Fanhome
Hi Judson,
Thank you for sharing your feedback with us. We are very sorry to hear that the subscription model did not meet your expectations.
Our collections are designed as monthly subscriptions where each package contains carefully prepared parts that allow you to gradually build the model step by step. This format is intended to provide a unique experience of assembling over time, rather than receiving a single finished figure.
We truly appreciate the time you took to share your thoughts, and we will make sure your comments are passed along to our team.
Kind regards,
Fanhome Team
Reply from Fanhome
Hi Kelly Whittaker,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was very easy to place an order.
It was very easy to place an order and to select what item I wanted.
8 June 2026
Reply from Fanhome
Hi Charles,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Jonathan,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
fanhome is great they have detailed ships…
fanhome is great they have highly detailed ships granite thet run out of stock on a lot of product but thats because
the ships are very popular
7 June 2026
Reply from Fanhome
Hi SKIDOO NCC,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Douglas young,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Francisco,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
No way of knowing when or if anything…
No way of knowing when or if anything will go on sale or go on sale again.
No way of knowing that you’ll get a shot at buying or when that shot will come.
Sales always start when there is no customer service working.
Website rarely works when and if things finally go on sale.
I only bought this item by accident. I have to check the website randomly.
3 June 2026
Reply from Fanhome
Hello Adam,
We regret that this has been your experience with us, as it does not reflect what we strive to offer. Your feedback has been passed on to the appropriate team so we can work on improvements and minimize the chance of this happening again.
If you ever experience any issue with your order or need assistance, please feel free to contact us and we will be happy to help.
Kind regards,
Fanhome
Accurate and helpful info / update from…
Accurate and helpful info / update from BACon what and when an item is available. Quick log in and check out item.
3 June 2026
Reply from Fanhome
Hi Kin,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
when I had issues with my orders
when I had issues with my orders, missing parts, Fanhome was really helpful in replacing the missing parts. I give Fanhome support 5 stars, excellent service. I highly recommend Fanhome for the top quality kits and service.
2 June 2026
Reply from Fanhome
Hi Howard Kennedy,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
First great communication and very…
First great communication and very helpful and it's why I chose to continue to complete something that is one of a kind Godzilla
26 May 2026
Reply from Fanhome
Hi Ricardo Vega,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Fanhome is "De Agostini Collectibles"!
Fanhome is "De Agostini Collectibles",
the costumer service is vague at best.
They don't offer any resolution/ or compensation, for their mistakes.
I would give them a lower rating,
but it's not available.
I've currently received 17/20 shipments,
for my current build. Shipment 18/20 has been processing for over a month now, they claim it's a lack of materials.
4 May 2026
Unprompted review
Reply from Fanhome
Dear Claire,
Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulties you have experienced.
We would like to review your case directly so we can check the status of your remaining shipments and provide accurate information. Since we cannot identify your account from the details in your review, please contact us at support@usa.fanhome.com. Once we have your account details, we will look into your situation and assist you as quickly as possible.
Your feedback is important to us, and we will make sure it is shared with the appropriate teams so we can continue improving our service.
Kind regards
Fanhome
Reply from Fanhome
Hi Christopher Pierce,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
A gregreat subscription at place for collection models
A great place for collection models
1 June 2026
Reply from Fanhome
Hi Richard,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Scamhome is the most dishonest company…
Scamhome is the most dishonest company in the world. They had several shipping issues and supply issues. They lied about everything. It took me 3 years to finish receiving the Ecto 1. I had over half of the model when Eaglemoss shut down. 6 month wait times. Monthly subscription my ass. Scamhome just ships whenever they get product. Total garbage company! I can not believe they still exist!!! Liars!!!
The response from Scamhome is hilarious. They know who I am. Scamhome specifically told me their name is Fanhome not Scamhome. I told them as long as I feel they are scamming me I will call them whatever I want. They are liars and theives, nothing more!! DisHonestini!!!
13 August 2025
Unprompted review
Reply from Fanhome
Dear customer,
We are very sorry to read how frustrated and disappointed you feel, and we understand that your experience with delays and supply issues has caused a great deal of dissatisfaction.
We would still like to review your case directly so we can understand exactly what happened and see whether anything remains unresolved. Since we cannot identify your account from the information in your review, please contact us at support@usa.fanhome.com so we can look into your specific situation.
Your feedback is important, and we will make sure it is shared with the appropriate teams so we can continue improving our service.
Kind regards,
Fanhome
Reply from Fanhome
Hi Nelson,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was easy to sign up and has a lot of…
It was easy to sign up and has a lot of my favorite items
1 June 2026
Reply from Fanhome
Hi Juan,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was so simple to find another…
It was so simple to find another project to build and the subscription process was very easy.
1 June 2026
Reply from Fanhome
Hi Carl,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Scott Schuyler,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi zack,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.