Fanaticsauthentic Reviews 25

Ruth was awesome. She made my experience stress free and resolved my problem very quickly.

Ruth was able to turn a negative experience with my order to a positive outcome with one call. She was able to set up a new order with shipping date confirmed and sent a follow up e-mail all in the same day as our conversation! She
was kind, attentive and professional. As a retired call center agent my expectations were met. Thank-you Ruth!

Ruth was extremely helpful in handling my order.

Ruth in customer service was so very nice and helpful. I had a damaged item and she made the return and reorder process so easy. I was very pleased to work with her and truly appreciate her help!

Ruth killed it! She went above and beyond what I expected. I was pleasantly surprised. Great start to the new Year! Thanks Ruth!

My agent, Ruth was pleasant and listened to my issue, then put my solution into motion.
She is a 5 star customer service representative.

Ruth was very warm and easy to talk to. Listened to my concern and cancelled my order with no questions asked.

Ruth did a great job quickly getting to the problem and addressing my concerns

I just wanted to take the time to thank Ruth for being the upmost professional. It was a joy and impactful call, just how she cares about the people calling and takes the time to get to know them well helping with the problem at hand. Definitely went in angry and ended the call with a smile on my face. 100% would acknowledge any customer service representative that is as kind and professional as her thank you again Ruth

I received the wrong item. The photo from the listing which I purchased showed no damage. What I ended up receiving was in poor shape and damaged.

On their website they were advertising a damaged copy of similar to what I ordered for half the price (Again, what I ordered was supposedly in mint condition). What I received and the photos on this listing were identical.

In short, I paid more for a damaged copy they were advertising at half price.

I reached out to customer service and they were no help. Told me the warehouse said I was wrong and what I received was correct even though I sent them photos as proof.

Ultimately, I would just avoid the hassle of dealing with them.

I received the wrong item. Ruth and James provided excellent customer service in making sure the correct item got reshipped to me right away.

I ordered my sweatshirt on September 25, and its not supposed to ship until November 13. Almost 2 months to get product make sure people are aware if they want a gift fast or in a reasonable amount of time, not to order from Fanatics!

Sarah was very helpful and has quick response. She provided me a very good customer service and I recommend her.

Matthew was a great help. He was quick to respond. He was clear in what he needed to assist me and when I sent him what he needed, he resolved my issue extremely quickly. He was kind.

There was an issue with a missing item on my order and fanatics was super speedy and helpful in helping me get it sorted!

Antonio was very helpful and provided me with excellent customer service!

Tyler was the most helpful and has the best custom service and will keep coming back for more business.

Tyler was kind and helpful. He managed to resolve my tax exempt issue very quickly. I was impressed by his professionalism.

Kaitlin provided me with excellent customer service!