Fanatec Reviews 2,126

Great support from Chris and Gaurav of my DD+ wheel base replacement. Always polite support. Especially the return of the broken dd+ base, only two months old and thus a warranty case, was very well supported by those guys. The shipment of the new base took 8 working days after Fanatec received the broken dd+ base, which is still acceptable but in my opinion a point of improvement, 3 to 5 working days would be great😉👍

Took a couple of days before getting an intial response but both Gaurav and Chris were very friendly and helpful in dealing with my warranty request and answering questions that I had. Fanatec/Corsair also supplied the shipping label for sending the faulty item back to them, great experience overall.

Nothing to say. When a brand is the best, but thanks to the people like lex (my Technical Support Advisor) who managed all the procedure, she was the best too. All it was easy !!!

I had a problem with my Load Cell Kit and contacted the support team. Brandon was incredibly helpful and found a very fair and fast solution for my situation. The replacement part arrived quickly and everything is working perfectly now. I am very impressed with how they treat their customers. 5 stars!

I am beyond impressed with the service I received from Fanatec support. From the very first contact with B, the response time was incredibly fast and communication was clear and professional throughout the entire process.
Even though my product was out of warranty, the support team took the time to properly review my case and offered a one-time exception with a replacement solution. This level of goodwill and customer care truly exceeded my expectations.
The overall experience played a significant role in my decision to continue investing in the Fanatec ecosystem, including purchasing the DD+.
Thank you for an outstanding support experience.

I submitted my support request on February 13th through the Fanatec support portal. On February 16th, I already received a reply with a possible solution. Today, February 17th, the case is being closed with a replacement part being sent out for my ClubSport V3 Pedals. Overall, I am very happy with the fast responses and the efficient resolution.

I had the sensor go bad on my CSL clutch pedal, and the support agent, Chris, was very helpful in diagnosing the problem. Once we determined that was the issue, he sent me the affected part for free even though it was out of warranty. I would have gladly paid for the part to get my pedals working again, but that was a nice bonus. Chris was very responsive, even though we were functioning on very different time zones I could expect a response the next morning.

My V3 pedals were years out of warranty, yet Fanatec sent me a printed circuit board at no cost and without any hassle. Thanks to them, my pedals are fully back in operation.
Since the change in ownership, customer service and shipping times in the United States have improved tremendously.
A special thank you to Chris for his quick responses and for resolving everything so efficiently!

It was incredibly easy to get in touch with Fanatec. Unfortunately, there are very long response times, but I'm probably not the only one who needs help. But 4 days is a long time when you want to play. I think they are good at asking about errors, but when you ask for video documentation because a switch doesn't work, it gets uphill.
And when you can't send that video to them because their email system can't handle such a large file, it's not easy. But once it was over, it was relatively easy. And I got my product exchanged after 3 weeks.

I have been a customer since 2013 when I purchased the CSL seat on my G27 logitech wheel base and pedal set to start. 10 plus years later I reached out to Fanatec for an upgrade to a wheel base and pedal set eco system and to me Fanatec delivered. I have history with this company ,I'am your average joe customer type. Work and play fantasy race driver when I get the time to play. So I had an issue with my hall sensor brake pedal and I reached out to support (Chris Schulze) the rep made my support experience so flawless I couldn't believe how responsive and dedicated he wanted to make sure I was up and running in a matter of a few days .I'm so pleased to know we still have that kind of service today. What a true professional that I have lucked into resolving my brake hall sensor issue. Well done Fanatec; I am a fan/consumer of your product for life. PS what's your ticker symbol on the exchange in the US? Chris Schulze Thank you for caring. Race on!!!!!! DSaylor signing off.

I contacted Fanatec’s technical support Departement about what I believed to be a fault. Chris took charge of the issue and, after several courteous and attentive exchanges, helped me résolve the matter.
Everything is Now back to normal…
Thanks a gain to Chris for his support and patience.

Best support!

Hello,

Ive got issues with my Fanatec CSL DD and ive got
the best solutions and the outcome from Vid.

Vid
Corsair Senior Tech Support

Vid was reasonable, did really fast replys and overall 10 of 10.

Thankyou Fanatec and choosing you again!

Amazing company with amazing customer service and support, resolving issues beyond expectations!

Chris Schulze did an excellent job with his replies and swiftness of response. I would give that man a raise for the gods work he does with his polite demeanor and professionalism.

Chris is very helpful and responsive
A very detail walk thru of the diagnostic of the problem, and help me to track down the problematic area.

Excellent support from Chris at fanatec. I bought a fanatec wheel base, pedals and wheel to my son for Christmas. It worked perfectly until I managed to pull too much on one of the cables which pulled a socket from its right position. Fanatec replaced it all under warranty, excellent service and a great product too!

Great and open flow of communication. Chris Schulze was professional and courteous. He clearly explained what was needed and solved my issue.

Chris Help me with my rma request and was very friendly and professional. Within 2 day the issue was resolved and i should be getting my replacement product in the next couple of days. Gd job fanatec!

Received excellent technical support from Chris Schulze. Felt like I was actually speaking to a human who is able to understand the issue I was having, which feels like a rare thing in customer support these days. Was straight to the point in suggesting useful approaches and fixes for my problem. Actually listened to my feedback and used that information to help form his next response.

Your customer service is the best in the world! Awesome experience! Very polite and kind peoples working there! Ms Mari and Mr Chris providing the best customer service!