Poor customer experience in the parts department. Felt like we were Inconveniencing her day by trying to give Family Leisure business! We walked out and would rather go deal with a company who want... See more
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See what reviewers are saying
Purchased new hot tub October of 2025, went with the "easy" care system. It has been an issue from day one after over $600.00 in chemicals, new filters 3 complete drains and re-fills they finally sent... See more
I still haven't received a shipping confirmation and I ordered over a week ago. also I didn't receive a military discount. im a disabled vet, this is America and I fought for this country and should g... See more
Giving 1 as unable to give 0 stars. Ordered over 1 week ago, got initial confirmation of order and emailed a few days ago to query shipping of my order and no response, no further emails re shipping... See more
Company replied
Company details
Information provided by various external sources
Family Leisure promotes relaxation of the highest order for the entire family. Our product offering has expanded to include pool tables, trampolines, tanning beds, spas, above ground pools, inground pools, patio furniture, game tables, custom fireplaces, outdoor and indoor bars, all of the fixings for outdoor kitchens and more.
Contact info
6283 Oaklandon Rd, 46235, Indianapolis, United States
- 877-775-3478
- customercare@familyleisure.com
- familyleisure.com
1.7
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and correct order
Fast and correct order. I live out of state from all stores and the ease of ordering was perfect!
27 April 2020
Unprompted review
Reply from Family Leisure
That's awesome feedback - we appreciate your online business!
Received order quickly.
27 April 2020
Unprompted review
Reply from Family Leisure
Thanks so much for the positive feedback!
Reply from Family Leisure
Thank you for the review!
We received a partial delivery of our…
We received a partial delivery of our order. The packing slip shows the entire order should have been in the box. My husband left 3 messages in 3 days to customer service to determine accuracy and that the rest of the shipment is en route but still have not received a call or email and it is day 4. Customer service and overall customer care is poor. I would not recommend ordering from Family Leisure.
26 April 2020
Unprompted review
Fast delivery appreciate it
Fast delivery appreciate it. Didn’t see how to add our 10% discount that we get in store from buying our pool and spa there. But other than that great fast service.
26 April 2020
Unprompted review
Reply from Family Leisure
Charles,
Thanks for the review. Unfortunately, the 10% discount is for "in store" to help our brick and mortar stores maintain business as well as online. We appreciate your business and hope you continue to enjoy your pool and spa!
Awesome service
Awesome service, always friendly and helpful staff. Our go to place for pool and spa maintenance
26 April 2020
Unprompted review
Reply from Family Leisure
Thank you so much for your loyal business and positive feedback! You are appreciated!
Good website to find items-great service
Good website to find items. Arrived promptly.
26 April 2020
Unprompted review
Reply from Family Leisure
Thank you for the positive review and shopping with us!
Very easy to order
Very easy to order. Easy to call and get the code for the discount. I was worried I would have to find a different system since our store in MN closed.
25 April 2020
Unprompted review
Reply from Family Leisure
We are so pleased you found us online and that we can still serve you. Don't hesitate to call the Indy store for any questions or concerns - we are here to help
Marlas Robrock
317-823-4448
We appreciate the fast delivery during…
We appreciate the fast delivery during these trying times.
25 April 2020
Unprompted review
Reply from Family Leisure
Leah, thanks so much for the positive and encouraging feedback.
The site is decent but the…
The site is decent but the communication after purchase is suboptimal. I had to call support to find out when I would receive my order and I’m still wondering. The reason I looked at this V email is I thought I would find out when it was coming. Communication could be better!
25 April 2020
Unprompted review
Shipping was fast
25 April 2020
Unprompted review
Reply from Family Leisure
Thanks so much for the review!
Reply from Family Leisure
Karen - thanks so much! We appreciate the positive feedback!
A company should know that an item is…
A company should know that an item is in stock or not. Buyers should be made aware when purchasing, not days after purchase via email. I w ill say that the email notification indicated that I could cancel. I decided to let the order stand and recieve the item when it came back in stock and could be shipped. I certainly would have reconcidered ordering from different company had I known the item was not in stock when ordering.
24 April 2020
Unprompted review
I like the experience of buying from…
I like the experience of buying from you. Thanks
24 April 2020
Unprompted review
Reply from Family Leisure
Stacy, thank you for buying from Family Leisure and posting the review.
Reply from Family Leisure
Thank you for the review! We appreciate you.
I only got part of my order
I only got part of my order. The filter that I really needed I'm having to wait for.
23 April 2020
Unprompted review
They shipped fast and item arrived in…
They shipped fast and item arrived in good condition. When I contacted them they got back to me quick and had an answer. Great customer service.
22 April 2020
Unprompted review
Reply from Family Leisure
Thank you for the review, we appreciate your business!
They help me with everything's I needed
22 April 2020
Unprompted review
Reply from Family Leisure
David, thank you very much for the review!
Easy online ordering and free shipping.
Easy online ordering and free shipping.
Received our supplies quickly and efficiently. Will definitely use online ordering again!
22 April 2020
Unprompted review
Reply from Family Leisure
Diane, thank you for shopping with Family Leisure. We appreciate your business and feedback!
Excellent service
Best service in town! Ordered and received exactly what I needed and no problems.
22 April 2020
Unprompted review
Reply from Family Leisure
Thank you for your business and glowing recommendation - we appreciate it!
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