Fallwithgrace Reviews 200

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful craftsmanship of the products, often noting that items like coasters, shelves, and boards are built to last for many years and even generations. The ordering process is described as easy to navigate, with many appreciating the clear communication regarding order status, from creation to dispatch. People frequently highlight the quick delivery, especially for handmade and personalized items, and the careful packaging ensures products arrive in perfect condition. However, some customers also noted issues with damaged deliveries, with products arriving without wall fittings or with clear defects due to inadequate packaging. Additionally, a few people experienced a lack of response from the company when trying to resolve these issues through various contact methods.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality,... See more

Quality

People report positive experiences with product quality, consistently praising the exceptional craftsmanship... See more

Order

Customers generally express satisfaction with their ordering experiences, often praising good communication... See more

Delivery service

Users describe positive interactions with delivery service, often highlighting quick delivery times even for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just received my coasters from Fall with Grace which I am going to gift to our family as part of their Christmas present. Kate even bundled each of the coasters up into individual family group... See more

Rated 5 out of 5 stars

Solitaire board, beautifully crafted from stunning oak wood. Great to look at and lovely to touch and play the game. Easy website to navigate and place the order. Quick delivery for a handmade per... See more

Rated 5 out of 5 stars

Just bought a display stand from Fallwithgrace and it’s beautiful, good communication too, telling you when your order is being made and when it had been dispatched. Quick delivery too, once it was s... See more

Rated 5 out of 5 stars

Fall With Grace are a fantastic family run small business with fantastic high quality products. We have bought 9 items over the years, a mix of gifts for others and items for ourselves. From notepad h... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

200 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Outstanding family business

Wow what a company and what a family. Nothing is ever too much for them, and there communication/customer service is outstanding. There products are absolutely amazing the hard work that goes into every single item is just extraordinary. I currently have 12 of their products and I know that I will continue to order in the future. If you want something a little bit special in your house then this is the company to go to. Just perfect. Thank you 😊

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Just beautiful

The website, products, quality and communication is excellent. Just love their stuff. Will serve a lifetime , cannot praise them enough. Well done fall with grace

1 December 2024
Unprompted review
Rated 5 out of 5 stars

I came across this company on Instagram…

I came across this company on Instagram and loved a lot of the items they made but when I see the sleighs advertised for Christmas 2024 I knew I needed one! I managed to secure one on their second release and was told it would arrive Christmas week. It’s actually arrived a week early and in the most perfect storage box and protected well. I’d also been kept up to date regarding the order so I knew it was in progress etc. despite this being an Instagram page with a large following, it’s a small family run business that love what they do but work hard - I kept up to date with their stories and they’ve worked round the clock to make these sleighs, plus all their usual orders, arrive with customers asap. Couldn’t be happier with the customer service and product I’ve received and will definitely be returning.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful sleigh x x

I received my sleigh today and it’s the most beautiful item! Such a gorgeous company who create so many wonderful items. I’ll definitely be ordering again from them. Best small business ever! Huge thank you! xx

18 December 2024
Unprompted review
Rated 5 out of 5 stars

I received a personalized sleigh from…

I received a personalized sleigh from my Husband as a suprise. I was blown away, what an amazing piece of craftsmanship & love. Our first item from fall from grace, but it will not be our last. Don’t hesitate to order a sleigh, you will not be disappointed 🥰

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful, quality items.

I ordered a personalised sleigh and Santa/Rudolf treats tray and absolutely love them. They will last forever so worth the money to me. Yes the delivery took longer than expected but they were worth the wait. Beautiful pieces.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Go on….. Treat yourself….!

Several orders in now and doubtless more to follow! A fabulous family run business producing top quality pieces! Our little sleigh arrived last week and has pride of place under the tree with the presents all lit up! Great communication, delivery and diversity of products…
Thank you to all the team - such a talented family x Merry Xmas!

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely incredible company…

Absolutely incredible company who delivered a sleigh for our Christmas. I’m blown away by the quality and love that this will be a cherished heirloom for our family. Such a lovely, family run company who deserve all the success. Hope you all have a lovely, well rested Christmas (it’s well earnt!).

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Always outstanding quality

I’ve just received the sleigh which is so lovely and such good quality. This is the ninth item I’ve bought and they’ve all been gorgeous. A few have been presents so unfortunately I didn’t get to keep them! Any queries I’ve had about my orders have been dealt with quickly and efficiently. I can’t recommend them enough.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

My first purchase from this company was one of their fabulous sleighs. Absolutely delighted with it, fantastic quality and workmanship. The love and dedication is shown through their work.
Thank you so much 😊

11 December 2024
Unprompted review
Rated 5 out of 5 stars

personalised sleigh

We purchased a personalised sleigh and we are absolutely thrilled with it! The photos do not give it full justice, it's superb, true craftsmanship!

6 December 2024
Unprompted review
Rated 5 out of 5 stars

The wait and anticipation is over

The wait and anticipation is over, my fabulous sleigh arrived today and my gorgeous solitaire, and they definitely do not disappoint. I’ve purchased from this fantastic small business several times now, and all the products I’ve received have been the very best quality. They say you only get what you pay for, and every product I’ve purchased has been worth every single penny. Thankyou Fall with Grace xx

19 November 2024
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing customer service.

Really disappointed with their customer service. We ordered 3 different shelves including a floating wine shelf. However, I have emailed 3 times regarding an issue I have with the wine shelf, basically the slots are too small for a standard bottle of wine when mounted to the wall. I've had one reply requesting photos which I have duly replied, but now there appears to be silence and no reply for almost 2 weeks? I understand it's a small family run business but customer care is key. I really hope I receive a solution to my problem very soon.

17 November 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Products

I can’t recommend Fall With Grace enough! Their service is outstanding, and every product I’ve purchased has exceeded my expectations. Each item feels thoughtfully crafted, with special touches that really set them apart. As someone who also runs a family business, I know the dedication and hard work it takes to deliver this kind of quality, and Fall With Grace absolutely nails it! Thank you for all you do for your customers—it doesn’t go unnoticed. Keep up the fantastic work; I’m already looking forward to my next purchase! Wishing you the most successful season ahead—you’re truly smashing it!

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Wine Oak Coaster

I have ordered many products and each one has been absolutely faultless and stunning. The latest addition is the wine oak coaster which I had engraved with the word ‘cheers’ - it’s amazing how something so simple yet beautiful can elevate a bottle of wine !!! I use the coaster on some shelves in my kitchen - and it turns my bottle of red almost into an ornament - giving it pride of place (until it is empty 🤪🤪)

7 November 2024
Unprompted review

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