I ordered dining room chairs 6th October still have not received them this being 31st October no refund offered said they would be delivered last week still no dining chairs
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Excellent experience. Website is very user friendly and easy to navigate. Price compared to Woodies and B&Q is unbelievable. Great value for money and top quality products. The delivery driver was a g... See more
Company replied
I got a pack of 7 light oak accoustic wall panels from faremount. I was a little concenred that the price was so low that the product would be sub par but It was 100%. I compared it to many other sim... See more
Company replied
Amazing service overall. Not only was the price nearly 50% cheaper for the panels I wanted, but the customer service was excellent and the delivery was quick and easy. I thought as the panels were com... See more
4.5
Excellent
119 reviews
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Decent quality for the money
Decent quality for the money and fairly quick delivery.
Would recommend to but from them 100%
6 June 2026
Unprompted review
Reply from Fairmont Home Interiors
Thank you so much for your kind review and 5-star rating. We really appreciate you taking the time to share your experience with us. It means a lot to the team, and we’re delighted to hear you were happy with our service. We look forward to helping you again in the future!
Great deals and the panels are very…
Great deals and the panels are very easy to fit and look great with a very good quality.
no problem recommending as arrived in no time and secured with fast delivery.
8 June 2026
Unprompted review
Reply from Fairmont Home Interiors
Thank you so much for your kind review and 5-star rating. We really appreciate you taking the time to share your experience with us. It means a lot to the team, and we’re delighted to hear you were happy with our service. We look forward to helping you again in the future!
The wall panels were delivered quickier…
The wall panels were delivered quickier than expected. Communication is great as well.
Thank you! :)
14 June 2026
Unprompted review
Reply from Fairmont Home Interiors
Thank you so much for your kind review and 5-star rating. We really appreciate you taking the time to share your experience with us. It means a lot to the team, and we’re delighted to hear you were happy with our service. We look forward to helping you again in the future!
Hi bought panels for my home & my dads…
Hi bought panels for my home & my dads home service & quality was amazing would highly recommend thanks
5 November 2025
Unprompted review
Reply from Fairmont Home Interiors
Thank you so much for your kind review and 5-star rating. We really appreciate you taking the time to share your experience with us. It means a lot to the team, and we’re delighted to hear you were happy with our service. We look forward to helping you again in the future!
Very good service and product
Very good service and product. I waited a long time for delivery, but I was informed about it and the day of delivery, well packaged product.
11 June 2026
Unprompted review
Reply from Fairmont Home Interiors
Thank you so much for your kind review and 5-star rating. We really appreciate you taking the time to share your experience with us. It means a lot to the team, and we’re delighted to hear you were happy with our service. We look forward to helping you again in the future!
Very pleased
Got two boxes of panels to do my sitting room and they look amazing. Would highly recommend this company especially as it's a small family business. Very happy with the service so far and plan to order more as we are doing small renovations. Very affordable!!
11 June 2026
Unprompted review
Reply from Fairmont Home Interiors
Thank you so much for your kind review and 5-star rating. We really appreciate you taking the time to share your experience with us. It means a lot to the team, and we’re delighted to hear you were happy with our service. We look forward to helping you again in the future!
Superb customer service
Superb customer service, including outside business hours.
6 June 2026
Unprompted review
Reply from Fairmont Home Interiors
Thank you so much for your kind review and 5-star rating. We really appreciate you taking the time to share your experience with us. It means a lot to the team, and we’re delighted to hear you were happy with our service. We look forward to helping you again in the future!
The wall panels came on time but…
The wall panels came on time but packaged poorly and one broke badly. They offered to replace it but where it was damaged was ok as I was able to cut it out and still use it. Good to be offered a new panel anyway.
10 June 2026
Unprompted review
Reply from Fairmont Home Interiors
Thank you so much for your kind review and rating. We really appreciate you taking the time to share your experience with us. It means a lot to the team, and we’re delighted to hear you were happy with our service. We look forward to helping you again in the future!
Reply from Fairmont Home Interiors
Thank you so much for your kind review and 5-star rating. We really appreciate you taking the time to share your experience with us. It means a lot to the team, and we’re delighted to hear you were happy with our service. We look forward to helping you again in the future!
Honestly very disappointed and really…
Honestly very disappointed and really wouldn’t encourage anyone to purchase from this business. I have ordered a kitchen table and chairs which arrived 22nd May. To cut a long story short there seemed to have been a manufacturing issue with the grooves on the table leg which caused the leg to be about a cm short when in place, leaving the table unstable. I called the lads 20 minutes after delivering and they assured me someone would be up Wednesday 27th May with a new table stand after me having to pester them after being ignored. I also had to send a video of the table in different rooms as I was told first my floors were at fault. I was then told I inserted it incorrectly when it is very simple to do. Wednesday comes and no sign no communication. Thursday I reached out to be told plans have changed and the delivery lads will be up to me on Saturday. That Saturday, 30th May comes to be told that they do not work on a bank holiday. I asked Lloyd for for an exact day and time and I have been ignored. I asked Catherine to arrange a refund and I have also been ignored. We ended up having to go to a metal fabricator which is a joke considering how much was paid for the set. I can see by other negative reviews others have issues with customer service and communication. Complete time wasters.
Just a response to below reply. It was purchased from your company 100 percent via WhatsApp. The company name and logo is on the profile picture and I have all the screenshots. I have popped you a message, please check DMs.
22 May 2026
Unprompted review
Reply from Fairmont Home Interiors
Good afternoon Kaitlyn. Unfortunately we dont currently sell dining sets on our website. I dont have any record of any order number. We will in time have dining sets availble but i believe you may have posted on the incorrect companies trust pilot .
Brilliant Service and Quality!!!
We ordered our bed Wednesday afternoon. Thursday evening I received a lovely text to ask if I was alright to accept delivery the very next day. The customer service is 10/10. They pushed my delivery back until myself and my partner finished work. It was delivered on the Friday afternoon and the courier was just as polite as the staff. The bed came wrapped for protection and easy to put together. The material and the mattress are perfect. I highly recommend this company to everyone!!!!!!
3 June 2026
Unprompted review
Reply from Fairmont Home Interiors
Thank you so much for your kind review and 5-star rating. We really appreciate you taking the time to share your experience with us. It means a lot to the team, and we’re delighted to hear you were happy with our service. We look forward to helping you again in the future!
Reply from Fairmont Home Interiors
Thank you so much for your kind review and rating. We really appreciate you taking the time to share your experience with us. It means a lot to the team, and we’re delighted to hear you were happy with our service. We look forward to helping you again in the future!
Good wall panels and fast delivery.
Good wall panels and fast delivery.
Thank you so much.
Until next transaction.
30 May 2026
Unprompted review
Reply from Fairmont Home Interiors
Thank you so much for your kind review and rating. We really appreciate you taking the time to share your experience with us. It means a lot to the team, and we’re delighted to hear you were happy with our service. We look forward to helping you again in the future!
Excellent service and a great price.
Excellent service and a great price and prompt delivery and very good communication about delivery. Would definitely recommend this company.
31 May 2026
Unprompted review
Reply from Fairmont Home Interiors
Thank you so much for your kind review and 5-star rating. We really appreciate you taking the time to share your experience with us. It means a lot to the team, and we’re delighted to hear you were happy with our service. We look forward to helping you again in the future!
Excellent service
Excellent service. On time with the schedule of delivery and the products are very good and price is very affordable. I will definitely purchase again and recommend this company to my friends.
30 May 2026
Unprompted review
Reply from Fairmont Home Interiors
Thank you so much for your kind review and 5-star rating. We really appreciate you taking the time to share your experience with us. It means a lot to the team, and we’re delighted to hear you were happy with our service. We look forward to helping you again in the future!
We got the acoustic panels for our Kitchen
We got the acoustic panels for our kitchen and the quality of the product was great. It all arrived within a week of ordering. The price is unbeaten anywhere so for the quality of product and service we would highly recommend these guys
30 May 2026
Unprompted review
Reply from Fairmont Home Interiors
Thank you so much for your kind review and 5-star rating. We really appreciate you taking the time to share your experience with us. It means a lot to the team, and we’re delighted to hear you were happy with our service. We look forward to helping you again in the future!
excellent products
excellent products, excellent customer service, easy and friendly to deal with. i definitely will shop with fairmont again
30 May 2026
Unprompted review
Reply from Fairmont Home Interiors
Thank you so much for your kind review and 5-star rating. We really appreciate you taking the time to share your experience with us. It means a lot to the team, and we’re delighted to hear you were happy with our service. We look forward to helping you again in the future!
Reply from Fairmont Home Interiors
Thank you so much for your kind review and 5-star rating. We really appreciate you taking the time to share your experience with us. It means a lot to the team, and we’re delighted to hear you were happy with our service. We look forward to helping you again in the future!
Good quality panels at reasonable…
Good quality panels at reasonable prize.
Good communication and customer service.
Delivered on time
15 May 2026
Unprompted review
Reply from Fairmont Home Interiors
Thank you so much for your kind review and 5-star rating. We really appreciate you taking the time to share your experience with us. It means a lot to the team, and we’re delighted to hear you were happy with our service. We look forward to helping you again in the future!
Genuinely the worst customer service i…
Genuinely the worst customer service i have ever had in my life, i bought panels online after speaking with staff on a agreement of delivery on Friday or Saturday as i said i needed them quick. They said no problem but let me down, they then promised me Monday only to send a text on Sunday evening saying our driver is in A&E (did offer a refund) or could guarantee delivery Thursday or Friday, once again third time i was let down as nothing came Friday. I phoned Catherine (i think) and told her this is a joke, yous promised me delivery 3 times "she said i just spoke with our driver i can guarantee delivery on Sunday" its now nearly 8 o clock on Sunday and no delivery. I cant believe how bad the customer service is. I now have to cancel my carpenter for a second time as he was due again tomorrow. Would highly recommend avoiding this place
24 May 2026
Unprompted review
Reply from Fairmont Home Interiors
Hi David,
We are sorry to hear that you were disappointed with your experience and understand your frustration regarding the delays.
While our standard delivery timeframe is within 10 working days from the date of order (May 14th), we appreciate that you had hoped to receive your panels sooner and we regret that we were unable to meet the delivery arrangements discussed.
Throughout this process, we did our best to communicate updates and refund options when delays arose. We understand the inconvenience this caused, particularly with arrangements you had made around installation, and we sincerely apologise for that.
Following your contact with us today, a full refund has now been processed. While we understand this does not change your experience, we wanted to ensure this matter was resolved promptly.
Customer service is very important to us, and we are disappointed to hear that we fell short of expectations on this occasion.
Kind regards,
Fairmont Home Interiors
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