Fairdistrict® Reviews 12

Reply from Fairdistrict®

Updated Jun 4, 2025

To Our Valued Reader,

We’d like to provide clarity on this particular transaction:

The order was confirmed delivered to the customer’s front door.

The customer claimed non-receipt and requested a full refund.

As a gesture of goodwill, we offered a courtesy refund in exchange for a review. Despite the customer claiming they posted one, no review was ever visible on any platform. Interestingly, the only review we’ve been able to confirm appeared after we rescinded the offer - And it is this review!

A screenshot he provided was of an email stating the refund would be processed after the review (shows us informing him that the curtesy refund for a review had been approved).

This process has been smooth with countless others; unfortunately, this case became unusually difficult and time-consuming, possibly due to a language barrier.

We made it clear that once an item is marked as delivered, responsibility shifts to the shipper—in this case, Amazon. We advised the customer accordingly. We were under no obligation to issue a refund; it was a courtesy we now regret extending. When a customer claims non-receipt despite confirmed delivery, the proper and standard course of action is to follow up with the shipping provider—exactly what we recommended as the final resolution.

Despite our efforts, we were unable to reach a mutual resolution and must also prioritize our broader customer base.

We invite you to browse our Trustpilot to see how consistently we deliver excellent service. While we strive to satisfy everyone, some cases are unfortunately beyond our control.

Thanks for reading...
FD Team

Reply from Fairdistrict®

May 21, 2025

Hi Zach, we don't understand... we just sent you an update via your email, resolving this. The delay was caused by the current US Tariffs.. and in-fact your item has been handed over to the carrier... every business is having to adjust to the current situation ... we all need time to adjust accordingly. Your item is on the way... please, refer to your email so we can resolve it there. Thanks.

Reply from Fairdistrict®

May 23, 2025

thx!

Reply from Fairdistrict®

Mar 7, 2025

Thanks Ezequiel! Your feedback is very valuable to us and we can't wait to have you back! We'd certainly welcome your review on the Shop App as well - You can find your purchase under Orders (A review button will be placed next to it); as you already know, your review will also help others in making an informed purchase as well. Again, Thank you so much!

Reply from Fairdistrict®

Feb 24, 2025

Glad you're pleased James; as you've probably noticed, we're a global brand and we work with outstanding & reputable brands from all over the world (EU, USA and ASIA), even though most manufacturing in the world is done in China. Your review helps other online shoppers make informed decisions, so we indeed appreciate your review. You may receive another request from our website, we'd really appreciate it if you shared your wonderful opinion when responding to our personal review request as well. Thank you so much, and keep living passionately!