Very professional, helpful and friendly all the way from quoting to installation and follow up inspection. The team worked extremely efficiently to install the heat pump and tank and the end result... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
(Our Appointment :- 14/10/25, 4pm-8pm) We were in desperate need of hot water when our boiler suddenly stopped working. Thankfully, this amazing engineer came out quickly and got it fixed in no time.... See more
Company replied
Been with Hewers for a number of years under their failsafe plan.....receptionist girls and engineers you cannot really fault. Today though was an exception, Alan and Alfie visited to service my bo... See more
Company replied
After trying to find a ground source heating engineer in our region we came across Hewer. From the very start they made everything very easy for us. They (Hewer and the engineer) were fantastic & we n... See more
Company replied
Company details
Written by the company
The Region's Leading Facilities Management Company. Providing Domestic Gas Servicing, Maintenance & Boiler Installation. Commercial Gas Services. Mechanical & Electrical Services and Renewable Energies. We have a manned Call Centre 24/7, 365 days a year.
Contact info
Hewer Facilities Management Ltd, Unit G/1, The Aquarius Centre, Edison Close, GL2 2FN, GLOUCESTER, United Kingdom
- 01452 525854
- suggestions@hewerfm.co.uk
- failsafeplan.co.uk
4.9
Excellent
299 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very kind engineer
Come on time, very kind and polite gentleman! Explains everything he’s doing and helped me understand the issues with my boiler :)
Reference for Darren - Ds02
9 July 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Darren, Many Thanks Hewer
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the team, Many Thanks Hewer
Nicholas was very polite and friendly…
Nicholas was very polite and friendly he explained everything as he was doing it.
8 July 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Nick, Many Thanks Hewer
Friendly
Friendly, knew what he was doing, the engineer's name is Nicholas
7 July 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Nick, Many Thanks Hewer
Kind
Kind, prompt, way earlier than expected which is a first but avoided school run hrs, talked me through issues with cooker to an understanding manner (Colin Baker )
3 July 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer
Nickolas did a great job again this…
Nickolas did a great job again this year. Professional and polite.
Talked through every step of the job.
2 July 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Nick, Many Thanks Hewer
Nicholas was great very professional…
Nicholas was great very professional very quick told me everything before he done it
2 July 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Nick, Many Thanks Hewer
Very polite and professional
Very polite and professional. Did our annual gas check in a timely manner and was overall a lovely guy.
2 July 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer
Prompt, professional, expert, friendly
I was interested in the Failsafe Plan Option 6 which needed 2 surveys before they could sign me up. They were so helpful organising the surveys, and identified my boiler needed a little TLC. Andy and Devon were prompt, professional, expert, friendly and helped us understand what we needed and why. Really impressed and would highly recommend. Have signed up to Failsafe, Option 6 and really glad I got it sorted in the summer and not waited until the winter!
19 June 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Andy and Dev, Many Thanks Hewer
Stephen fenton came to service my…
Stephen fenton came to service my boiler , was amazing and fitted out new parts for me , very polite and helpful
30 June 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Stephen, Many Thanks Hewer
Mr.Than Rana attended our property and…
Mr.Than Rana attended our property and conducted a marvellous job and repair. Very clean, dedicated and wealth of experience. Thank you Mr.T. Rana 🙏🏽
26 June 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Than, Many Thanks Hewer
Excellent service thank you Jake…
Had a visit from Jake today to change our smoke detectors and he was so professional and quick
26 June 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Jake, Many Thanks Hewer
Hade a nice guy called Jake come today…
Hade a nice guy called Jake come today to fit my new smoke alarm/decldecford & as very polite friendly & tidy
25 June 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Jake, Many Thanks Hewer
Muhammed Rahim was excellent
Muhammed Rahim was excellent, thorough & professional.
19 June 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Mohammed, Many Thanks Hewer
Lee Sherriff and his partner chip were…
Lee Sherriff and his partner chip were absolutely fantastic. Very friendly and super helpful. Fixed the issue that has been going on for 2 years within an hour.
10/10 would recommend!
19 June 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Lee, Many Thanks Hewer
Great service
Hewer were very helpful and efficient arranging the annual service for our ASHP. Greg the service engineer could not have been more competent, efficient and knowledgeable in making sure that the heating system was working optimally. He very helpfully explained how parts of the system operated. We would be very glad to have him do our annual service again next year.
17 June 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Gregg, Many Thanks Hewer
Excellent service
Great service, competent and professional throughout the job. Couldn’t recommend this person enough
17 June 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the team, Many Thanks Hewer
Great service from Collin Baker today
Great service from Collin Baker today. Very friendly and made sure my gas is all safe. Many thanks ☺️
16 June 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer
Had Steve round he had repaired my…
Had Steve round he had repaired my boiler and sorted out my heater and made sure I would have hot water again thank you Steve
5 June 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Steve, Many Thanks Hewer
Engineer Colin Baker
Engineer Colin Baker came today, very friendly and helpful. Serviced my boiler in a reasonable time frame.
5 June 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.