At this point no stars would be a accurate rating! As others have pointed out this once highly rated and reliable company has steadily deteriorated over the past year. Last order I was quoted $113 and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Increasingly in the last two years, my books somehow magically arrived damaged, missing, or with a completely different ISBN number. This all results in receiving no or very reduced compensation. I d... See more
Company replied
When I tried to contact customer service, I was brushed off; told that payment was being processed and would simply show up in several days. It didn't. Upon contacting customer service with this i... See more
Company replied
I have twice had them deeply discount books I sent claiming they were damaged in transit. This is after all the directions were followed and the packing accomplished exactly as they requested. Fool m... See more
Company replied
Company details
Information provided by various external sources
We have been serving faculty members for over 40 years! We buy new and used college textbooks, instructor's editions, complimentary copies and study guides. We have the highest buyback prices in the industry and take customer service seriously.
Contact info
75402, Greenville, United States
- 800-868-8902
- customerservice@FacultyBooks.com
- facultybooks.com
1.3
Bad
237 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy process, quick completion
Site is easy to use, get quotes, and there is great support on shipping.
16 February 2017
Unprompted review
Reply from FacultyBooks.com
Hello Anon,
Thank you for your review of our services! We appreciate your feedback.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
Reply from FacultyBooks.com
Hello Book Seller,
Thank you for taking the time to post a review of your experience with our company!
Thank you for your business,
FacultyBooks.com Customer Service Team.
Reply from FacultyBooks.com
Hello,
Thank you for posting a review of our website!
Thank you for your time and your business,
FacultyBooks.com Customer Service Team
Reply from FacultyBooks.com
Hello A.F.
Thank you for your review! We appreciate your feedback and your recommendation.
Thank you for your time and your business,
FacultyBooks.com Customer Service Team
Condition of Texts
I was a bit confused once I got email response after company looked my books over . There was a decrease in $ , which was not a lot nor a huge deal, due to "shelf wear" on one and " binder" on another. Neither has never been opened. Wondered if this is common for all texts they receive?
13 February 2017
Unprompted review
Reply from FacultyBooks.com
Hello Shaun,
Thank you for taking the time to post a review of our services! I'm sorry to hear that you were not completely satisfied with your transaction with our company. We grade textbooks in the condition they are received in. We were able to review your textbooks. Unfortunately, they did not meet the new condition requirements.
If you would like to discuss this matter, please give me a call.
Ieshia
FacultyBooks.com Customer Service Representative
Easy, Quick, Efficient!
They have made it the best experience for faculty possible. The process is easy, quick, and efficient. They even send you the boxes. Just have to input the books, click, and ship.
13 February 2017
Unprompted review
Reply from FacultyBooks.com
Hello Diana,
Thank you for posting a review of our services! We appreciate your response!
Thank you for your time and business!
FacultyBooks.com Customer Service Team
Reply from FacultyBooks.com
Hello Albert Einstein,
Thank you for taking the time to post a review!
Thank you for your business,
FacultyBooks.com Customer Service Team
easy
FB makes it easy to unload extra books. They have been easy to work with and never any cliches.
Thanks.
4 February 2017
Unprompted review
Reply from FacultyBooks.com
Hello Frederick,
Thank you for your review! We appreciate your feedback.
Thank you for your time and business!
FacultyBooks.com Customer Service Team
Very prompt in getting out boxes.
They always act quickly to help you sell your books.
30 January 2017
Unprompted review
Reply from FacultyBooks.com
Hello Thomas,
Thank you for taking the time to post a review! We truly appreciate your feedback!
Thank you for your business,
FacultyBooks.com Customer Service Team
Good Experience
This was very easy to use and they even sent me boxes!
28 January 2017
Unprompted review
Reply from FacultyBooks.com
Hello Mary,
Thank you for posting a review of our services! We value your comments.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
The firm does exactly what it offers.
I have used this company 4-5 times , always great service.
27 January 2017
Unprompted review
Reply from FacultyBooks.com
Hello Prof, Ron,
Thank you for posting a review! We appreciate your feedback.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
Not totally user friendly
New system is difficult to use. Display is confusing. Search by author ? Title? Opaque. Tried to change my address and kept getting "unverifiable."
18 January 2017
Unprompted review
Reply from FacultyBooks.com
Hello Don J,
Thank you for taking the time to post a review. I'm sorry to hear that your experience on our site was less than excellent. Please give me a call to discuss these issues.
Thank you for your time and business,
Ieshia
FacultyBooks.com Customer Service
1-800-868-8902 ext 636
Best service!
It is all so well organized that there is nothing I could suggest.
18 January 2017
Unprompted review
Reply from FacultyBooks.com
Hello Raff,
Thank you for taking the time to post a review of our services! We appreciate your feedback.
Thank you for your business.
FacultyBooks.com Customer Service Team
Quick and generally very easy to deal with
Fast, easy, sometimes a little fussy about new vs used, but not too often.
13 January 2017
Unprompted review
Reply from FacultyBooks.com
Hello Mark,
Thank you for your review! We appreciate your feedback.
Thank you for your time and your business,
FacultyBooks.com Customer Service Team
5 stars - Excellent!!
I cannot say enough good things about Faculty Books. My experience has been nothing but positive!
13 January 2017
Unprompted review
Reply from FacultyBooks.com
Hello Margaret,
Thank you for posting a review. We appreciate your comments.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
My review
Great company ... fast results. Texas is great and so is Faculty Books!
12 January 2017
Unprompted review
Reply from FacultyBooks.com
Hello KT Magnusson,
Thank you for taking the time to post a review! Your response is greatly appreciated.
Thank you for your business!
FacultyBooks.com Customer Service Team
Reply from FacultyBooks.com
Hello Molly,
Thank you for taking the time to post a review! Your response is greatly appreciated.
Thank you for your business!
FacultyBooks.com Customer Service Team
Reply from FacultyBooks.com
Hello James,
Thank you for posting a review! Your comments are greatly appreciated.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
Fantastic first time experience!
First time using service was flawless. I have no reservations about using again and suggesting my students and professional colleagues use this service as well. Thank you facultybooks.com :)
10 January 2017
Unprompted review
Reply from FacultyBooks.com
Hello Laurie,
Thank you for your review! We appreciate your feedback and your recommendations.
Thank you for your time and your business,
FacultyBooks.com Customer Service Team
5 stars
Easy and Fast. Definition of 5 stars--no reservations, I would recommend to anyone.
9 January 2017
Unprompted review
Reply from FacultyBooks.com
Hello Charles,
Thank you for posting a review. We appreciate your comments.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
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