Factory Of Games Reviews 

253
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the brilliantly engaging, fun games that easily bring families together during the holidays. People also mention that the ordering platform is very simple to use and customer support is exceptionally helpful whenever any minor issues arise. However, some reviewers were not happy with customer support, noting that their messages went completely unanswered when they needed assistance with orders. Others felt rather annoyed by receiving constant automated messages asking for a review while waiting for a reply to their initial inquiries.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the fun and engaging... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items arrive... See more

Order

Clients share satisfaction on order, frequently highlighting that the website is straightforward to use and... See more

User experience

Consumers find user experience to be positive, highlighting that the website is easy to use and ordering is... See more

Customer service

People report positive experiences with customer service, highlighting quick responses and helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought this family version for Christmas games after tea. It’s brilliant! Endlessly amazing that one team can be virtually saying the phrase without knowing it!! - which is what makes it funny for the... See more

Rated 5 out of 5 stars

This game is absolutely hilarious! I had a question before purchasing, and the team responded the very same day, going above and beyond to help. Just a little warning: make sure you’ve been to the toi... See more

Rated 5 out of 5 stars

I was dubious about the videos, showing people laughing hysterically, but I liked the idea of the game, and thought it would be a change to play a game you don't have to sit around a table to play. I... See more

Rated 5 out of 5 stars

Saw the Encrypted card game being played on a social media site. I thought that they were quite expensive, but bought for a Christmas game, so not played yet. Delivered within the timescale given whe... See more


Company details

  1. Board Game Club
  2. Game Store
  3. Toy and Game Manufacturer

Written by the company

Factory Of Games offers a range of unique and entertaining products designed to spark laughter, excitement, and meaningful connection. Whether it’s family night, a festive get-together, or a lively party, the fun starts here. Discover why we’re the go-to source for guaranteed good times!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

253 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(253)

93 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy Customer

Ordering was really easy and delivery within a few days. Item packaged well and pleased with my purchase and look forward to fun Christmas playing it with the family.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

My order had not arrived so I sent an email to customer service and received a reply very quickly, saying that there was confusion with my address and that my order would be despatched immediately. It’s refreshing for a company to accept responsibility and resolve quickly. Very polite, efficient and I’m a happy customer.
Will definitely use this company again.

11 November 2025
Unprompted review
Rated 4 out of 5 stars

Delivery failed, but these guys delivered!

I waited and waited for delivery, only to discover that Royal Mail had a problem meaning my package couldn't be delivered. Factory of Games were amazing and replaced my order very quickly - thank you guys!

Now I await the fun when the family gets to play together at Christmas!

8 November 2025
Unprompted review
Rated 3 out of 5 stars

Looking forward

we haven't played it yet but looking forward to playing it at Christmas!

17 November 2025
Unprompted review
Factory Of Games logo

Reply from Factory Of Games

Hi Jeannette,

Thanks so much for the review. Hope you all have a great time playing it at Christmas. If you need anything at all, just let us know!

Kind regards,
Zak - Factory Of Games Team

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