The entrees are excellent. Can't beat them. However, the vegetable servings are very much NOT like your photos. In the meal we had yesterday there was a total of 5 green beans. The order that had... See more
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The delivery times are all over the place. Some weeks they get here early morning and the food is still cold. But this most recent delivery hasn't been arrived yet and I'm afraid I'll be asleep before... See more
Company replied
I like the variety and food the majority of the time. I dislike automatically being sent weekly meals that i didn't pick. You know what I consistently order and i consider my favorites but you send so... See more
Company replied
Company details
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Contact info
1853 Suncast Ln, 60510, Batavia, United States
- 888-573-5727
- help@factor75.com
- factor75.com
3.5
Average
93K reviews
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We are confused by the cooking…
We are confused by the cooking instructions for microwaving the meals.Are the meals to be thawed out are kept out of the freezer after we receive them?
2 April 2026
Reply from Factor_
Hi Thomas,
Thank you for your feedback. We understand how unclear cooking instructions can be frustrating, especially when you just want a simple and convenient meal experience.
Our meals are delivered fresh and should be stored in the refrigerator upon arrival—they are not intended to be frozen unless you choose to do so. When ready to enjoy, you can follow the microwave instructions provided on the meal sleeve, which are designed for refrigerated meals.
It is feedback like yours that helps us grow and improve! We will pass this information on to our teams in hopes that it can be used when making changes and improvements in the future. We appreciate you taking the time to rate us! Thank you for being the best part of Factor!
Warm regards,
The Factor Team
We have found every meal very tasteful
We have found every meal very tasteful. Food fresh n packaging clean. Easy microwave instructions.
25 April 2025
Reply from Factor_
Hi Carol,
Thank you so much for taking the time to leave us a rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals,
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Busy week had me trying Factor_ and it…
Busy week had me trying Factor_ and it made things easier. The meals come ready, taste fresh, and actually feel balanced. It takes the stress out of figuring out what to eat. Solid option when time is tight.
6 April 2026
Unprompted review
Reply from Factor_
Hi Skylar,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Reply from Factor_
Hi Deborah,
Thank you for sharing your feedback. We understand how concerning it can be to receive an order you did not expect and to experience a delivery issue. The refund may take 5-10 business days to reflect on your original payment method (depending on your bank's processing time).
Warm regards,
The Factor Team
The delivery times are all over the…
The delivery times are all over the place. Some weeks they get here early morning and the food is still cold. But this most recent delivery hasn't been arrived yet and I'm afraid I'll be asleep before it does. This service is too expensive to have food come so late in the day where the insulation is already melting, esp when it's hot outside
9 April 2026
Reply from Factor_
Hi Steph,
Thank you for sharing your feedback. We understand how inconsistent delivery timing can be concerning, especially when it impacts your confidence in the freshness of your meals.
Please know that our delivery window is between 8 AM and 8 PM, and while we strive to ensure timely deliveries, occasional delays can happen. Our meals are shipped in insulated boxes with gel packs designed to keep them at safe refrigerated temperatures during transit. It’s normal for gel packs to be partially melted upon arrival, as they release cold air to maintain temperature. Each meal also includes an “Enjoy By” date for guidance on freshness.
For safety, meals should arrive at 41°F or below—if you ever receive meals above this temperature, we recommend discarding them and contacting our Customer Experience Team for assistance.
Warm regards,
The Factor Team
The meals are great
The meals are great. Jitsu takes all day though, and sometimes they deliver at 1030 am and sometimes at 4 pm. And I have had the Jitsu driver slam my boxes down a few times.
13 April 2026
Unprompted review
Reply from Factor_
Hi Julia,
Thank you for sharing your feedback. We understand how inconsistent delivery timing and handling can be frustrating, even when you’re enjoying the meals. Our delivery window is between 8 AM and 8 PM, and while we strive to ensure timely deliveries, occasionally unforeseen circumstances may lead to delays. We will also be forwarding your feedback regarding delivery handling to our logistics teams and partners so it can be considered as we continue working on improvements. We appreciate you taking the time to rate us! Thank you for being the best part of Factor!
Warm regards,
The Factor Team
How is factor?
Delivery is packaged well, but drivers are dumb and can't tell which end is up. Meals are OK, nothing to write home about. Not sure what you all seal the meal plastic with, but I need a blow torch and pliers just to get them open, even after heating.
2 April 2026
Reply from Factor_
Hi Douglas,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the package and meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
The order was delivered really late in…
The order was delivered really late in the day so most of the packaging was wet which I didn't really like.
8 April 2026
Reply from Factor_
Hi Lori,
Thank you for sharing your feedback. We understand how disappointing it can be to receive your order later in the day, especially when the packaging arrives wet and does not meet expectations. Please know that our delivery window is between 8 AM and 8 PM, and while we strive to ensure timely deliveries, occasionally unforeseen circumstances may lead to delays.
We’re sorry that your box arrived in that condition. We will be sharing your feedback with our logistics teams and partners, and a member of our team will be reaching out to you via email to discuss your experience further. We appreciate you bringing this to our attention.
Warm regards,
The Factor Team
Reply from Factor_
Hi Keith
Thank you for taking the time to share your rating with the community and us. We truly appreciate your feedback and support.
Warm regards,
The Factor Team
It is a convenient service and meals…
It is a convenient service and meals are easy to heat up. The meals are pretty good but get repetitive after a while. A lot of the meals use the same ingredients. You can change your order online but if you forget, you will get what they preselect. I wish there was a way to permanently remove certain meals so they do not get pre-selected. I had a few shipped that I really do not like.
6 November 2025
Reply from Factor_
Hi DM,
Thank you for your feedback. While we appreciate you sharing your thoughts on the convenience and ease of heating our meals, we're sorry to hear that the variety didn't meet your expectations and that you received some meals you dislike. We want you to know our chefs are creating new and different meals regularly and improving old favorites! Our teams receive your feedback and take it into account as they develop or improve meals (and add-ons)! We hope you'll keep an eye out for different options hitting the menus each week!
Additionally, you can make changes to your account and orders by Wednesday at 11:59 pm CT, one week prior to the delivery day. You always have up until this time to pick meals or skip the order if you don't need meals the following week! There will always be five weeks of menus for you to view and change at a time.
Also, please know that you can choose from any meals from the menu. If you do not choose your meals, our system will assemble a selection of meals within your preference, High Protein in your case! We appreciate you taking the time to rate us! Thank you for being the best part of Factor!
Warm regards,
The Factor Team
The food is GREAT!
23 February 2026
Reply from Factor_
Hi Kevin,
Thank you for taking the time to share your rating with the community and us. We truly appreciate your feedback and support.
Warm regards,
The Factor Team
Quick and Easy
The ease of the food coming to the door. Quick to prepare in microwave. The food is tasty. A few dishes I did not care for but still edible.
27 November 2025
Reply from Factor_
Hi Barbara,
Thank you for taking the time to share your rating with the community and us. We truly appreciate your feedback and support.
Warm regards,
The Factor Team
Good food makes life a little easier
Like: The ease of ordering, the quality and taste of the food, the food is packaged well and stays cold for hours, when I am not home to bring in immediately. I can pause a week delivery with ease.
Dislike: While there is a good number of choices, I don't care for most (only because I don't eat seafood and some spices or mushrooms.) It limits what I can order. The premium meals are good, but I think a bit expensive (for my budget). I would order the salads again, but the lettuce was often, wilted and droopy. The boxes say don't recommend freezing so I can't over order or I will have to throw out food.
Overall, I like the food and the service. It makes life a little easier.
20 July 2025
Reply from Factor_
Hi there,
Thank you for taking the time to share your rating with the community and us. We truly appreciate your feedback and support.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
Warm regards,
The Factor Team
We do not trust this companies business…
We do not trust this companies business practices.
We bought a gift card for a single man raising his 7 year old daughter. He works all day, making it challenging to get good meals.
So they picked out their meals the first week. The package of food came to our house, not the family in need. We let them know and we're sorry for the system glitch. The next week, we get another box of food. We contact them again ... Silence.
This week they are trying again to send us food.
The sad thing is we have enjoyed the food, but we will never order from this company with fraudulent business practices.
Good luck dealing with their poor service and force feeding without authorization.
12 April 2026
Unprompted review
Reply from Factor_
Hi Terence,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry that the gift card delivery process didn't go as planned and that the intended recipient didn't receive their meals, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Worth the money.
6 March 2026
Reply from Factor_
Hi Hannah,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Reply from Factor_
Hi Patrice,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the great food and service.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Meals taste very good
Meals taste very good. Very convenient. Wish there were more vegetarian meals and less salt, but great service. Thank you.
26 March 2026
Reply from Factor_
Hi there,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
My order was scheduled for Monday
My order was scheduled for Monday, it was delivered on the day before and the package stay outside on my porch in the heat for over six hours. Because of the early delivery, no one was home at that time to get it. When opened, the food was at an unsafe temperature and had to be disposed. The cool packs that were inside were melted and saturated with the liquid used inside. Total waste of the food.
9 April 2026
Reply from Factor_
Hi Heidi,
We appreciate you taking the time to share your experience. We're sorry to hear your order arrived early and the food was not at a safe temperature due to being left outside. This is certainly not the experience we aim to provide, and we understand how disappointing this must have been.
Please know that we are actively working with our courier partners to address any issues that may arise during transit. While occasional issues can occur, we genuinely hope your next delivery arrives on time so you can fully enjoy your meals.
We will be sharing your feedback with our logistics teams and partners, and a member of our team will be reaching out to you via email to discuss your experience further. We appreciate you bringing this to our attention.
Warm regards,
The Factor Team
Happy that I started using this.
I have been using Factor meals for almost a year now. No complaints.
The Customer service is very good and helpful when i needed them.
I really like knowing that I have a ready meal every day and always something different. A great thing for one person.
9 July 2025
Reply from Factor_
Hi Janet,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the service you are getting from our customer service,
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Reply from Factor_
Hi Marc,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
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