Façonnable Reviews 6,823

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent materials, elegant tailoring, and attention to detail. Many people appreciate the accurate representation of items on the website and the overall comfort and style of their purchases. The delivery service is frequently highlighted as fast and efficient, with customers receiving regular updates on their orders. However, some customers experienced issues with their orders, including discrepancies between product photos and the actual items received, or unexpected customs charges. A few other people also felt that the quality, while generally good, has declined compared to previous years, and some encountered difficulties with the ordering process or delivery mishandling by third-party carriers.

What people talk about most

Product

Customers consistently note positive experiences with product quality, design, and fit. Many reviewers praise... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the clothing quality, noting that... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast shipping and... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the ease of ordering, quick... See more

Service

People report positive experiences with service. Customers consistently praise the amazing, courteous, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product deivered reflects accurately what is on the web-site. I like the products which I purchased, however as a 40 year plus purchaser of Facconable products there has been a definite decline in... See more

Company replied

Rated 4 out of 5 stars

Good quality gear, partic jeans & trousers. Cant fault their products. Importing into UK takes its time, no great surprise tho. Overall, v good.

Company replied

Rated 5 out of 5 stars

I normally shop shoes at Jack Erwin (6 pairs a year). However as of late their sizing is off and their customer service is even worse ! So after getting let down by a pair of espadrille I came across... See more

Company replied

Rated 5 out of 5 stars

1. The quality of the shirt material, and it's manufacture. 2.The speed of delivery, and being updated about each stage was exceptional. 3. I think the Staff at Facconable must be quite exceptiona... See more

Company replied


Company details

  1. Clothing Store
  2. Formal Wear Store
  3. Men's Clothing Store
  4. Shoe Store

About Façonnable

Written by the company

Façonnable is a high-end men's and women's clothing brand founded in Nice, France by Jean Goldberg in 1950. From its old roots as a family tailoring shop, Façonnable has embodied the art of tailoring and skilled workmanship over decades. The expertise lies in the tradition of taking pleasure in wearing beautiful, high-quality clothing, which will always remain the sign of modern chic.


Contact info

4.1

Great

TrustScore 4 out of 5

7K reviews

5-star
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Rated 5 out of 5 stars

Excellent service

Excellent service

29 July 2025
Façonnable logo

Reply from Façonnable



Dear Richard,

We are delighted to hear from you, thank you for your time and review, we truly appreciate it.

We look forward to welcoming you back to our online store.

Sincerely,

Façonnable Ambassadors Team

Rated 5 out of 5 stars

Always Great!

Faconnable is synonym of superior fabric quality, unsurpassed designs and timely delivery. Cannot have enough of their garments.

14 July 2025
Façonnable logo

Reply from Façonnable



Dear Jorge,


Thank you for sharing this with us! We are happy to hear this amazing feedback.


For us, the happiness of our valued customers is our top priority and we will keep working on satisfying our community.


Regards,


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Faconnable has terrific products

Faconnable has terrific products, an excellent website that allows for easy ordering and efficient delivery.
Been a satisfied customer for years-always pleased with my purchases.

26 July 2025
Façonnable logo

Reply from Façonnable



Dear Robert,

Thank you for sharing this with us! We are happy to hear this amazing feedback.

It is great to hear that you are happy with your purchases in Façonnable.

For us, the happiness of our valued customers is our top priority and we will keep working on satisfying our community.

Regards,

Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Great Quality !

10 July 2025
Façonnable logo

Reply from Façonnable


Dear Gita,

Thank you for your kind review! We are pleased to hear that the quality meets your expectations.

We wish you a wonderful summer,

Façonnable Ambassadors Team 🧭

Rated 1 out of 5 stars

Size is not what I ordered

I ordered a size 48 short. I received a short with a 48 tag but was clearly a 34.. the short did not fit at all.

26 July 2025
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Reply from Façonnable



Dear Landry,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

We kindly ask for you to email us at: assistanceclient@faconnable.com and we will look into these issues for you!

Have a lovely day,

The Façonnable Ambassadors Team

Rated 5 out of 5 stars

Excellent product and delivery and…

Excellent product and delivery and cost. Thanks

25 July 2025
Façonnable logo

Reply from Façonnable


Dear Jon,


We appreciate your feedback and value your opinion; we are listening to you!


Likewise, we are happy to hear that you and your family are happy with our products, we strive to offer our customers the most modern designs with the best quality.


Regards,


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars
Façonnable logo

Reply from Façonnable



Dear Gerardo,


Thank you so much for the review. We love hearing your feedback and having you as a valuable member of our Façonnable community.


We wish you a wonderful day.


Sincerely,


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Excited to see that Faconnable is still…

Excited to see that Faconnable is still accessible. I was a longtime customer of your store here in the states in Coral Gables Florida when they closed the store I was so saddened as I have four adult sons and a husband who grew up on the classics of Façonnable . Still the same great quality.!!!

25 July 2025
Façonnable logo

Reply from Façonnable



Dear Sari,


Thank you for sharing this with us! We are happy to hear this amazing feedback.


For us, the happiness of our valued customers is our top priority and we will keep working on satisfying our community.


Regards,


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

QUALITY

QUALITY AND THE DESIGN

24 July 2025
Façonnable logo

Reply from Façonnable



Dear Nabil,

We appreciate your comments and feedback regarding our products and your overall experience. We strive for customer satisfaction and we are pleased to receive such a fantastic review.

Have a great summer,

Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

You shipped those two shirts from… Barcelona to New York City

You shipped those two shirts from Barcelona to New York City in two days that was remarkable. I thought it was a miracle that I could get things from New Jersey to New York in one day. The only thing is, I didn’t think I’d have to pay money in customs to clear the order, but it was OK. It wasn’t very expensive But overall the shirts are beautiful and you did a great job.

23 July 2025
Façonnable logo

Reply from Façonnable



Dear William,

Thank you for your feedback. It is great to hear this.

We strive to offer the best possible experience to our customers and we are happy to see that yours was a lovely one.

Regards,

Façonnable Ambassadors Team 🧭

Rated 3 out of 5 stars

Box was open and damaged on arrival

Box was open and damaged on arrival
Garment was heavily creased

23 July 2025
Façonnable logo

Reply from Façonnable



Dear Simon,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

We will be passing these comments onto the relevant team for review.

We are grateful for your understanding and for taking the time to leave us your thoughts.

Warm regards,

The Façonnable Ambassadors Team

Rated 5 out of 5 stars
Façonnable logo

Reply from Façonnable



Dear Joseph,


Thank you for sharing this with us! We are happy to hear this amazing feedback.


For us, the happiness of our valued customers is our top priority and we will keep working on satisfying our community.


Regards,


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

I really like the patterns in the…

I really like the patterns in the shirt!
The fabric however to me doesn’t seem as nice as many Façonnable shirts I’ve purchased over the years !

21 July 2025
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Reply from Façonnable


Dear Wayne,

Thank you for your comments. We are pleased to know that the patterns on th shirt was to your liking!

We're sorry to hear that the fabric didn't meet your expectations. Your insights are incredibly valuable to us as we work to maintain the quality our customers expect. If you would like for us to review the fabric of a specific item, please reach out to our customer service, we are here to help!

We wish you a wonderful summer,

Façonnable Ambassadors Team 🧭

Rated 4 out of 5 stars

Love the shirt

21 July 2025
Façonnable logo

Reply from Façonnable



Dear Mr. Mehrten,

Thank you so much for the review. We love hearing your feedback and having you as a valuable member of our Façonnable community.

Great to hear that you are in love with your recent purchase in Façonnable.

We wish you a wonderful day.

Sincerely,

Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Everything was smooth

Everything was smooth, except did not fit.

4 July 2025
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Reply from Façonnable


Dear Marc,

Thank you for taking the time to leave us a review. We're glad to hear that everything went smoothly, but we're sorry that the product didn't fit. Please don´t hesitate to reach out to our Customer Service Team in the future if you need any assistance finding the perfect size for you.

We wish you a wonderful day.

Sincerely,

Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

EXCELLENT

QUALITY OF THE PRODUCT

7 July 2025
Façonnable logo

Reply from Façonnable



Dear Charalampos,


Thank you for sharing this with us! We are happy to hear this amazing feedback.


For us, the happiness of our valued customers is our top priority and we will keep working on satisfying our community.


Regards,


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

That Faconnable is the best brand in the world

The shipping rapidity

21 July 2025
Façonnable logo

Reply from Façonnable



Dear Sidoine,


We appreciate your comments and feedback regarding our products and your overall experience. We strive for customer satisfaction and we are pleased to receive such a fantastic review.


Have a great summer,


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Great

Great! Love it

20 July 2025
Façonnable logo

Reply from Façonnable



Dear Caleb,

Thank you for your comments. We are pleased to know that the overall experience at Façonnable meets your expectations.

We wish you a wonderful summer,

Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Always great product

Always on time on delivery and with great clothes that are timeless

20 July 2025
Façonnable logo

Reply from Façonnable



Dear Michael,

Thank you so much for the review. We love hearing your feedback and having you as a valuable member of our Façonnable community.

We are so happy to hear that you are satisfied with your purchase in Façonnable.

We wish you a wonderful day.

Sincerely,

Façonnable Ambassadors Team 🧭

Rated 3 out of 5 stars

1poor service

1. Poor packaging
2. Mixed size/ ordered 3xl received xl
3. Poor description on website/ example regular fit on label club fit etc/

19 July 2025
Façonnable logo

Reply from Façonnable



Dear Oleg,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

We can see that you have already been in contact with our online team, who have reviewed this situation and provided you with a solution.

If you need further information or assistance, please contact us back.

Have a lovely day,

The Façonnable Ambassadors Team

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